Jan 25, 2019, 10:30 pm
Last edit by: WineCountryUA
Message on UA.com when searching for awards outside USA
updated evening (PST) 27 Feb 2019 to
previously
Plus ANA(now restored).
updated evening (PST) 27 Feb 2019 to
Award travel on Singapore Airlines is temporarily unavailable. Our airline partner is diligently working with us to address this situation.
Award travel on Singapore Airlines, TAP Air Portugal and THAI is temporarily unavailable through MileagePlus.
— We’re working on making these awards available, and you may still be able to find awards on other partners.
— We’re working on making these awards available, and you may still be able to find awards on other partners.
All UA award space for TP&TG (gone - now back?) & SQ still gone??
Jan 19, 2019, 9:13 am
#31
Join Date: May 2011
Location: CGK, SIN
Programs: SPG Platinum, Marriott Platinum, Accor Gold, Star Alliance Silver
Posts: 38
Award redemption problem for star airlines partners
any ideas what caused this and how long will it take to solve this issue?
Thai Airways and Singapore Airlines have a technical error in which they have not been able to confirm flights which are supposed to be available. We have temporarily suspended the ability to book Award flights on their airlines until they resolve the issue. I apologize for any inconveniences.
Thai Airways and Singapore Airlines have a technical error in which they have not been able to confirm flights which are supposed to be available. We have temporarily suspended the ability to book Award flights on their airlines until they resolve the issue. I apologize for any inconveniences.
Jan 19, 2019, 9:16 am
#32
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
The "error" is on UA's side.
Last edited by WineCountryUA; Jan 21, 2019 at 9:54 am Reason: cleanup after merge
Jan 19, 2019, 10:16 am
#33
Join Date: Dec 2004
Posts: 7,904
Same with TP. I spent a lot of time with UA agents and was told to check again in 2 weeks but that was a month ago.
Jan 19, 2019, 1:27 pm
#34
Original Poster
Join Date: Jan 2018
Location: San Diego
Programs: Oneworld Emerald, Star Alliance Gold, SkyTeam Elite Plus
Posts: 61
So the blogs have finally picked this up today. Which I think is a good thing, maybe we will get it resolved sooner.
An interesting data point: have an SQ award booked and if I try to make changes to it, then all of a sudden other TG/SQ options show up. So not exactly sure why it shows up for amendments and not for new bookings.
An interesting data point: have an SQ award booked and if I try to make changes to it, then all of a sudden other TG/SQ options show up. So not exactly sure why it shows up for amendments and not for new bookings.
Jan 19, 2019, 1:30 pm
#35
Join Date: Dec 2004
Posts: 7,904
So the blogs have finally picked this up today. Which I think is a good thing, maybe we will get it resolved sooner.
An interesting data point: have an SQ award booked and if I try to make changes to it, then all of a sudden other TG/SQ options show up. So not exactly sure why it shows up for amendments and not for new bookings.
An interesting data point: have an SQ award booked and if I try to make changes to it, then all of a sudden other TG/SQ options show up. So not exactly sure why it shows up for amendments and not for new bookings.
Jan 19, 2019, 7:36 pm
#36
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Two days ago I was helping a friend look for award availability coming back from BKK to SEA. The only flights available were crazy - via Addis Ababa and NYC, or Dusseldorf and Dublin, or two stops in China with long overnight layovers in both...really bizarre. Just a week before I was finding plenty of good options. She eventually settled for something only marginally inconvenient, but it left me wondering {what} was going on.
This explains it. Take TG out of the picture, and getting from BKK to anywhere gets a lot more complicated (and unattractive).
I sure hope this is just a temporary hiccup, and that TG blinks back in soon.
This explains it. Take TG out of the picture, and getting from BKK to anywhere gets a lot more complicated (and unattractive).
I sure hope this is just a temporary hiccup, and that TG blinks back in soon.
Last edited by WineCountryUA; Jan 19, 2019 at 7:40 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
Jan 19, 2019, 11:19 pm
#37
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Yes indeed. Try booking a flight from anywhere in Australia to Southeast Asia and see what comes up.
Jan 19, 2019, 11:29 pm
#38
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Jan 19, 2019, 11:34 pm
#39
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Jan 20, 2019, 12:00 am
#40
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Jan 20, 2019, 8:38 am
#41
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Post PE and new fare bucket issue?
I noticed a comment responding to a Loyalty Lobby article discussing this issue where upon the poster mentions that a UA agent remarked that this issue was a glitch caused by the rejigging of the fare buckets to accommodate the inclusion of Premium Economy. It sounds plausible, but I'm not sure why it is only now occurring. It is a major problem for a number of us who were cherry picking intra-asia award flights, only to have them wholly disappear. I'm not sure how much of a priority this is for UA, if it is indeed a glitch at all.
Jan 20, 2019, 10:37 am
#42
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
I noticed a comment responding to a Loyalty Lobby article discussing this issue where upon the poster mentions that a UA agent remarked that this issue was a glitch caused by the rejigging of the fare buckets to accommodate the inclusion of Premium Economy. It sounds plausible, but I'm not sure why it is only now occurring. It is a major problem for a number of us who were cherry picking intra-asia award flights, only to have them wholly disappear. I'm not sure how much of a priority this is for UA, if it is indeed a glitch at all.
Jan 20, 2019, 10:48 am
#43
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
Considering that they've basically shut down awards to Southeast Asia, it should be a higher priority than it obviously is. Perhaps the bad publicity from bloggers will help increase the pressure for a fix.
Jan 20, 2019, 10:27 pm
#44
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Jan 20, 2019, 10:49 pm
#45
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228