FA on SYD-SFO insists 'rule book' prohibits babies from crying 'for more than 5 mins'
Sep 27, 2018, 1:13 am
#1
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FA on SYD-SFO insists 'rule book' prohibits babies from crying 'for more than 5 mins'
From the San Francisco Chronicle: https://www.sfchronicle.com/travel/a...n-13260384.php
I have personally sat in Y on longhaul TPAC flights next to babies who were not only crying but also kicking and flailing. I once woke up to find a salad spilled all over my clothes because the baby next to me had knocked over a meal tray. I have never once complained about any of this because it is simply a part of commercial air travel, and if I wish to avoid it, I may enroll for a membership with Netjets. I do think in that case the parents should have apologized. But general crying is nothing to apologize for.
In case you're wondering, I have no kids of my own.
In a statement, United clarified, "Young families are welcome on our flights, including in business class." [...] United sent representatives to the gate to meet Bala's family as their flight landed in San Francisco, apologize, and offer her a refund, the company said.
Kudos to the pilot for taking the lead on making an apology.I have personally sat in Y on longhaul TPAC flights next to babies who were not only crying but also kicking and flailing. I once woke up to find a salad spilled all over my clothes because the baby next to me had knocked over a meal tray. I have never once complained about any of this because it is simply a part of commercial air travel, and if I wish to avoid it, I may enroll for a membership with Netjets. I do think in that case the parents should have apologized. But general crying is nothing to apologize for.
In case you're wondering, I have no kids of my own.
Sep 27, 2018, 1:33 am
#2
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And the penalty for an inflight violation of this mythical "rule book" is what, ejection from the aircraft at 35,000 feet?
This is what you get when seniority is the #1 criterion for FA route assignments.
This is what you get when seniority is the #1 criterion for FA route assignments.
Sep 27, 2018, 4:18 am
#3
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And the penalty for an inflight violation of this mythical "rule book" is what, ejection from the aircraft at 35,000 feet?
This is what you get when seniority is the #1 criterion for FA route assignments.
This is what you get when seniority is the #1 criterion for FA route assignments.
Sep 27, 2018, 4:48 am
#5
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This is what you get when seniority is the #1 criterion for FA route assignments.
Sep 27, 2018, 6:25 am
#9
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Another example of the OVER empowerment of FA's. They make up laws, and if you do not follow them to the letter they threaten with arrest upon landing. There had better be severe repercussions for the FA, but I doubt that will happen. This is typical of the FA on the SYD route.
Sep 27, 2018, 7:03 am
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And the penalty for an inflight violation of this mythical "rule book" is what, ejection from the aircraft at 35,000 feet?
This is what you get when seniority is the #1 criterion for FA route assignments.
This is what you get when seniority is the #1 criterion for FA route assignments.
Sep 27, 2018, 7:17 am
#11
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Aggrieved passenger quote:
"From what I understand, United is handling the situation and ensuring that no one else ever has an experience like ours where a flight attendant makes up her own rules."
Fat chance. We have all seen lunatic FAs make up rules to bully / intimidate / coerce / discombobulate customers. Article also says the FA in question remained unrepentant despite captain and other UA people apologizing for her.
There is no mechanism for controlling, let alone removing, the minority of employees who ruin the United brand.
"From what I understand, United is handling the situation and ensuring that no one else ever has an experience like ours where a flight attendant makes up her own rules."
Fat chance. We have all seen lunatic FAs make up rules to bully / intimidate / coerce / discombobulate customers. Article also says the FA in question remained unrepentant despite captain and other UA people apologizing for her.
There is no mechanism for controlling, let alone removing, the minority of employees who ruin the United brand.
Last edited by BearX220; Oct 3, 2018 at 3:53 pm
Sep 27, 2018, 8:45 am
#12
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Sep 27, 2018, 10:06 am
#15
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Read this article this morning in the Australian press and of course came to FT as knew there would be a thread.
I think the FA (in question) underestimated the protective instincts of a mother and their young offspring. No mother wants her child crying and in an enclosed space like a plane will do everything to comfort the child. My son first flew (in coach) at four months of age and crying was limited and the only way they can communicate at that age. Kudos to United for trying to do the right thing and apologize and refund the ticket.
https://www.news.com.au/travel/trave...51cbcb4460257e
I think the FA (in question) underestimated the protective instincts of a mother and their young offspring. No mother wants her child crying and in an enclosed space like a plane will do everything to comfort the child. My son first flew (in coach) at four months of age and crying was limited and the only way they can communicate at that age. Kudos to United for trying to do the right thing and apologize and refund the ticket.
https://www.news.com.au/travel/trave...51cbcb4460257e