Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

FA on SYD-SFO insists 'rule book' prohibits babies from crying 'for more than 5 mins'

FA on SYD-SFO insists 'rule book' prohibits babies from crying 'for more than 5 mins'

Old Sep 27, 18, 2:13 am
  #1  
Original Poster
 
Join Date: Nov 2013
Location: NUQ
Programs: UA Gold, AS MVP
Posts: 4,001
FA on SYD-SFO insists 'rule book' prohibits babies from crying 'for more than 5 mins'

From the San Francisco Chronicle: https://www.sfchronicle.com/travel/a...n-13260384.php
In a statement, United clarified, "Young families are welcome on our flights, including in business class." [...] United sent representatives to the gate to meet Bala's family as their flight landed in San Francisco, apologize, and offer her a refund, the company said.
Kudos to the pilot for taking the lead on making an apology.

I have personally sat in Y on longhaul TPAC flights next to babies who were not only crying but also kicking and flailing. I once woke up to find a salad spilled all over my clothes because the baby next to me had knocked over a meal tray. I have never once complained about any of this because it is simply a part of commercial air travel, and if I wish to avoid it, I may enroll for a membership with Netjets. I do think in that case the parents should have apologized. But general crying is nothing to apologize for.

In case you're wondering, I have no kids of my own.
LASUA1K, drewguy and IAD1k like this.
davie355 is offline  
Old Sep 27, 18, 2:33 am
  #2  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS 75K; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
Posts: 43,058
And the penalty for an inflight violation of this mythical "rule book" is what, ejection from the aircraft at 35,000 feet?

This is what you get when seniority is the #1 criterion for FA route assignments.
BearX220, SS255, robbeck1 and 16 others like this.
Kacee is offline  
Old Sep 27, 18, 5:18 am
  #3  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 4,873
Originally Posted by Kacee View Post
And the penalty for an inflight violation of this mythical "rule book" is what, ejection from the aircraft at 35,000 feet?

This is what you get when seniority is the #1 criterion for FA route assignments.
A roll of duck tape.
TomMM is offline  
Old Sep 27, 18, 5:38 am
  #4  
 
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K(until 2021), MM *G for life, Hertz PC, BAEC Silver
Posts: 8,168
Well, it's either the baby or the infant that must be chucked out the window. My vote goes for the FA.
lhrsfo is offline  
Old Sep 27, 18, 5:48 am
  #5  
 
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,551
Originally Posted by Kacee View Post

This is what you get when seniority is the #1 criterion for FA route assignments.
This is what you get when US law gives flight attendants sweeping unregulated powers to require passengers to follow their instructions.
ajeleonard is offline  
Old Sep 27, 18, 6:06 am
  #6  
 
Join Date: Dec 2014
Location: On the Road Again
Programs: UA 1K MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 812
I particularly liked the description of the other members of the flight crew.
Dublin_rfk is offline  
Old Sep 27, 18, 6:49 am
  #7  
 
Join Date: Feb 2012
Programs: Hertz PC
Posts: 545
Any bets that the pilot got a message from operations to go apologize?
bhunt is offline  
Old Sep 27, 18, 7:04 am
  #8  
nrr
2020 FlyerTalk Awards
 
Join Date: Jul 2003
Programs: AA Executive Platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 8,712
Originally Posted by TomMM View Post
A roll of duck tape.
Adhesive tape comes in smaller rolls and is easier to tear/cut without a scissors.
eric.chen3742 likes this.
nrr is offline  
Old Sep 27, 18, 7:25 am
  #9  
 
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,664
Another example of the OVER empowerment of FA's. They make up laws, and if you do not follow them to the letter they threaten with arrest upon landing. There had better be severe repercussions for the FA, but I doubt that will happen. This is typical of the FA on the SYD route.
BearX220, Spiff, n198ua and 3 others like this.
TonyBurr is offline  
Old Sep 27, 18, 8:03 am
  #10  
 
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), SIA, Turkish Elite, Korean, Qantas
Posts: 1,459
Originally Posted by Kacee View Post
And the penalty for an inflight violation of this mythical "rule book" is what, ejection from the aircraft at 35,000 feet?

This is what you get when seniority is the #1 criterion for FA route assignments.
Relegated to the seat with a cone of silence!
geminidreams is offline  
Old Sep 27, 18, 8:17 am
  #11  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: ORD/MDW
Programs: AA, HH, MR elite. Fly mostly AA/WN/B6.
Posts: 18,855
Aggrieved passenger quote:

"From what I understand, United is handling the situation and ensuring that no one else ever has an experience like ours where a flight attendant makes up her own rules."

Fat chance. We have all seen lunatic FAs make up rules to bully / intimidate / coerce / discombobulate customers. Article also says the FA in question remained unrepentant despite captain and other UA people apologizing for her.

There is no mechanism for controlling, let alone removing, the minority of employees who ruin the United brand.

Last edited by BearX220; Oct 3, 18 at 4:53 pm
BearX220 is offline  
Old Sep 27, 18, 9:45 am
  #12  
 
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,664
Originally Posted by BearX220 View Post
Aggrieved passenger quote:
There is no mechanism for controlling, let alone removing, the minority of employees who ruin the United brand.
The Unions are too strong and won't allow firing for an FA just "following the law".
TonyBurr is offline  
Old Sep 27, 18, 10:57 am
  #13  
 
Join Date: Dec 2003
Location: LAX
Posts: 9,242
Originally Posted by TomMM View Post
A roll of duck tape.
how barbaric!
dont you know that these days airplanes come with soundproof overhead bins?
Lori_Q, chavala and eric.chen3742 like this.
azepine00 is offline  
Old Sep 27, 18, 11:01 am
  #14  
 
Join Date: Oct 2017
Posts: 39
Originally Posted by TonyBurr View Post
The Unions are too strong and won't allow firing for an FA just "following the law".
What law? If there was any such law, it would be all over FT, if nowhere else.

+1 for retraining/firing of the FA.
gregoryad likes this.
JMorgana is offline  
Old Sep 27, 18, 11:06 am
  #15  
 
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 2,158
Read this article this morning in the Australian press and of course came to FT as knew there would be a thread.

I think the FA (in question) underestimated the protective instincts of a mother and their young offspring. No mother wants her child crying and in an enclosed space like a plane will do everything to comfort the child. My son first flew (in coach) at four months of age and crying was limited and the only way they can communicate at that age. Kudos to United for trying to do the right thing and apologize and refund the ticket.

https://www.news.com.au/travel/trave...51cbcb4460257e
Aussienarelle is offline  

Thread Tools
Search this Thread
Search Engine: