New and extensive survey from UA about F&B at the United Clubs
Mar 27, 2018, 3:46 pm
#1
Original Poster
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
New and extensive survey from UA about F&B at the United Clubs
Just received and filled out (took a while) a rather extensive survey about the food and beverage options at the United Clubs and my own preferences regarding consumption of food and beverages when traveling. I guess UA is seeking input - hopefully they will actually pay attention to feedback from their customers. I'm a United Club member.
Mar 27, 2018, 3:49 pm
#2
Suspended
Join Date: Jan 2018
Programs: UA Premier Silver
Posts: 311
Got this too - haven't had a chance to take it and post about it yet, but will do so now and give them honest feedback. I personally like the touch they did at IAH C-North for the Super Bowl with the little hot dog rotisserie thing they put out - but they could do more substantial food like that more often imo.
Mar 27, 2018, 4:04 pm
#4
Suspended
Join Date: Jan 2018
Programs: UA Premier Silver
Posts: 311
I hope they don't interpret my "dissatisfied" with the hot food options as saying they should remove them as an "enhancement". I want more options, not less.
Mar 27, 2018, 4:13 pm
#5
Original Poster
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Yea, that was the only problem with the survey: no place to write your own comments or provide clarification on your responses.
Mar 27, 2018, 4:15 pm
#6
Suspended
Join Date: Jan 2018
Programs: UA Premier Silver
Posts: 311
Who knows, maybe they'll put out sliders or something? I doubt they'll do so in time for upcoming flights to affect me :P
Mar 27, 2018, 4:41 pm
#9
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
On the flip side, I'm not in favor of expanding items, in my opinion, that justifies a higher membership cost.....
Mar 27, 2018, 4:52 pm
#11
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
Also received it and also thought it would never end (it actually took most of my club visit to complete)
Thought it was odd (and more likely a what can we cut) based on the questions --eg hot food, food "like sandwiches" that I've never seen a club were asked as if they were something I could currently get and rate my experience on.
Likewise questions about bringing outside food -- I thought iutsode F&B was prohibited (or at least could swear I've seen signs to that effect) made me think 'everyone says they just being their own food so we don't need to provide (any quality vairett)' is a viable outcome from the survey.
Thought it was odd (and more likely a what can we cut) based on the questions --eg hot food, food "like sandwiches" that I've never seen a club were asked as if they were something I could currently get and rate my experience on.
Likewise questions about bringing outside food -- I thought iutsode F&B was prohibited (or at least could swear I've seen signs to that effect) made me think 'everyone says they just being their own food so we don't need to provide (any quality vairett)' is a viable outcome from the survey.
Mar 27, 2018, 5:12 pm
#12
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,362
Likewise questions about bringing outside food -- I thought iutsode F&B was prohibited (or at least could swear I've seen signs to that effect) made me think 'everyone says they just being their own food so we don't need to provide (any quality vairett)' is a viable outcome from the survey.
Urgghh!
I can already see it:
"United will discontinue -beginning May 1- all food and beverage items offered in our clubs at all airports so that our customers have the option to purchase these items at the available OTG facilities, and such items may be brought into the club from that date forward.
This enhancement reflects United's continued commitment to provide the best experience for our customers and is based on feedback we received on our extensive F&B survey."
Mar 27, 2018, 5:49 pm
#15
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,118
Also received it and also thought it would never end (it actually took most of my club visit to complete)
Thought it was odd (and more likely a what can we cut) based on the questions --eg hot food, food "like sandwiches" that I've never seen a club were asked as if they were something I could currently get and rate my experience on.
Likewise questions about bringing outside food -- I thought iutsode F&B was prohibited (or at least could swear I've seen signs to that effect) made me think 'everyone says they just being their own food so we don't need to provide (any quality vairett)' is a viable outcome from the survey.
Thought it was odd (and more likely a what can we cut) based on the questions --eg hot food, food "like sandwiches" that I've never seen a club were asked as if they were something I could currently get and rate my experience on.
Likewise questions about bringing outside food -- I thought iutsode F&B was prohibited (or at least could swear I've seen signs to that effect) made me think 'everyone says they just being their own food so we don't need to provide (any quality vairett)' is a viable outcome from the survey.
if I have to bring outside food, what’s the point of the club? I can take a table in a restaurant and eat a meal if there’s nothing offered at the club—that’s how I justify asking my employer to pay for the club. Sure— wifi, charging ports, comfy chairs—worth something. Lately with Mr. Kirby at the helm, I don’t see surveys designed to enhance squat. It’s all about the race to cost cutting and the proverbial bottom.