What a Mess of a Day....BUR-SFO (UA) SFO-IST(Turkish) award booking.
Mar 6, 2018, 10:30 am
#16
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I'm not sure what OP means by "waitlist" for business on LHR-IST. You can't be waitlisted on an award segment on TK to my knowledge. So I'm glad the OP pushed UA to force the "waitlist" immediately while still at LAX. Otherwise, I'm pretty sure OP's family would have wound up in coach on that segment.
242 and 243 were the sequence numbers for that flight for OP's family. Someone on there should/would have been printed "See Agent" or something like that to get seat assignments in LHR.
-RM
242 and 243 were the sequence numbers for that flight for OP's family. Someone on there should/would have been printed "See Agent" or something like that to get seat assignments in LHR.
-RM
Mar 6, 2018, 10:53 am
#17
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Everything. This was their delay. They are to rebook the flyer (properly) because its their delay. Whether that be at BUR or when the OP eventually got to SFO and missed their flight.
Lesson: Never leave the counter without a new ticket number. A reservation is never enough.
Lesson: Never leave the counter without a new ticket number. A reservation is never enough.
Mar 6, 2018, 11:12 am
#18
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True, though there are situations where you're time pressured and have to cut corners (not sure on the timing on this one). But if you do, it's best to monitor the reservation and make sure it gets reissued.
Mar 6, 2018, 11:13 am
#19
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Everything. This was their delay. They are to rebook the flyer (properly) because its their delay. Whether that be at BUR or when the OP eventually got to SFO and missed their flight.
Lesson: Never leave the counter without a new ticket number. A reservation is never enough.
Lesson: Never leave the counter without a new ticket number. A reservation is never enough.
Actually they were given new ticket numbers, TK would see the ticket number but not the reservation.
Mar 6, 2018, 11:16 am
#20
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That doesn't really make much sense. (I'm not disputing your story; I just don't understand what the TK staff were doing). If they had ticket numbers, and TK could see the ticket numbers, they could have constructed the reservation within their system to match what was on the ticket, assuming the ticket was in a valid state. That's fairly standard practice.
Mar 6, 2018, 11:20 am
#21
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That doesn't really make much sense. (I'm not disputing your story; I just don't understand what the TK staff were doing). If they had ticket numbers, and TK could see the ticket numbers, they could have constructed the reservation within their system to match what was on the ticket, assuming the ticket was in a valid state. That's fairly standard practice.
That is why the United LAX agent was frustrated with TK and their lack of cooperation.
Mar 6, 2018, 4:00 pm
#22
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Just a quick update: When they got to the Turkish Counter from LHR. TK informed them that since they were standby business customers they did not prepare enough J meals for them and that they would be served something different then the rest of the J cabin.
Overall talk about a serious bunch of BS. Should I complain to United?
Overall talk about a serious bunch of BS. Should I complain to United?
Mar 6, 2018, 5:26 pm
#24
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Just a quick update: When they got to the Turkish Counter from LHR. TK informed them that since they were standby business customers they did not prepare enough J meals for them and that they would be served something different then the rest of the J cabin.
Overall talk about a serious bunch of BS. Should I complain to United?
Overall talk about a serious bunch of BS. Should I complain to United?
Mar 6, 2018, 6:04 pm
#25
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Mar 6, 2018, 7:01 pm
#26
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BTW - link to the *A Employee Portal:
Reference Guide - Airports Information - Irregular Operations Handling
http://rg.star-allianceemployees.com/ticketing.html
Involuntary
.
And BTW - it clearly says rebooking needs to happen to a redemption class (so 'I' inventory).
Reference Guide - Airports Information - Irregular Operations Handling
http://rg.star-allianceemployees.com/ticketing.html
Involuntary
- When an airline undergoes a schedule change or encounters an irregularity in accordance with the general provisions of IATA Resolution 735D, the Star Alliance member carriers agree to grant airport control (and thereby waive the endorsement requirement) for the following:
- A. Non-restricted tickets;
- B. Restricted tickets;
- C. Frequent flyer redemption tickets. After schedule changes, rebookings are made with Star Allliance carriers according to redemption seat availability.
And BTW - it clearly says rebooking needs to happen to a redemption class (so 'I' inventory).
Last edited by TPJ; Mar 6, 2018 at 7:07 pm
Mar 6, 2018, 8:31 pm
#27
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The other lesson here is about booking SFO international connections when flying UAX. It's very risky especially during months that are prone to weather (i.e., December through February and July/August).