Should LH return GPU with Involuntary Downgrade?
Sep 13, 2017, 9:32 am
#16
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I stay with it. It is attempted fraud. One also can read it out of the remarks from several comments in this thread stating that "UA does not have to know that you got a compensation", ...
I hope for you that LH is not cross checking with UA. If they do the chance is quite high that they will try to get the money back and if not successful may tty to go to court. They have done it for smaller amounts than 1000€.
I hope for you that LH is not cross checking with UA. If they do the chance is quite high that they will try to get the money back and if not successful may tty to go to court. They have done it for smaller amounts than 1000€.
By your logic, I could pay $19,541 for an F RT AUS-FRA ticket, get downgraded to C (cost: about $4K on dates where P is available), and only get an €8000 (~$9500) refund?
That's not the way it works. OP should absolutely be able to get a refund of his GPU, on top of the downgrade compensation from LH.
Sep 13, 2017, 9:32 am
#17
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I stay with it. It is attempted fraud. One also can read it out of the remarks from several comments in this thread stating that "UA does not have to know that you got a compensation", ...
I hope for you that LH is not cross checking with UA. If they do the chance is quite high that they will try to get the money back and if not successful may tty to go to court. They have done it for smaller amounts than 1000€.
I hope for you that LH is not cross checking with UA. If they do the chance is quite high that they will try to get the money back and if not successful may tty to go to court. They have done it for smaller amounts than 1000€.
It is not fraud for a UA customer to expect that LH do the same.
Sep 13, 2017, 11:19 am
#18
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One of the principles of European law is that you cannot be compensated, when you haven't paid for.
The same logic follows this example: when - as the OP - one gets downgraded from a flight paid by miles. Booking class O in this case. LH will not reimburse the mile difference O - I and pay the 1000€ compensation.
Sep 13, 2017, 12:23 pm
#19
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I agree that downgrade compensation is not in lieu of a refund. Common sense would dictate that compensation is to "right the wrong" and a refund is just an adjustment of the form of payment back to what the customer originally paid. To suggest compensation (whether mandated by law or given as a customer service gesture) is enough and a refund is not due, is inaccurate and is only half the equation.
In the case being raised by the OP, the form of payment for premium cabin is a UA GPU. Therefore, UA should return the GPU, and LH is responsible for compensation under their policies/regulations. I would say UA doesn't owe the customer compensation - just the GPU back.
In the case being raised by the OP, the form of payment for premium cabin is a UA GPU. Therefore, UA should return the GPU, and LH is responsible for compensation under their policies/regulations. I would say UA doesn't owe the customer compensation - just the GPU back.
Sep 13, 2017, 1:28 pm
#20
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LH is not UA. German / European law is not US law.
One of the principles of European law is that you cannot be compensated, when you haven't paid for.
The same logic follows this example: when - as the OP - one gets downgraded from a flight paid by miles. Booking class O in this case. LH will not reimburse the mile difference O - I and pay the 1000€ compensation.
One of the principles of European law is that you cannot be compensated, when you haven't paid for.
The same logic follows this example: when - as the OP - one gets downgraded from a flight paid by miles. Booking class O in this case. LH will not reimburse the mile difference O - I and pay the 1000€ compensation.
Sep 13, 2017, 5:23 pm
#21
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why all this discussion? Flight credits as D-class (if not, that's an easy fix), OP gets GPU back from UA (that's easy) and OP got 1k EUR from LH. All is solved. This is exactly how it should be. I am confused.
Sep 13, 2017, 9:53 pm
#22
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So far not an easy fix to change booking code back to D Liasing wit hLH directly re this Euro1000 received and equivalent to $1534 AUD so Im happy GPU not returned but I guess it is a "free instrument"
Sep 13, 2017, 9:55 pm
#23
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I have a fully paid fare RTW in D class issued on LH ticket stock -downgrade to I Class (award booking) from O Class (D with GPU applied) was inappropriate and LH staff in Australia agree
Sep 14, 2017, 3:59 am
#24
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Did you ask UA for the GPU back? Also, I'd recommend asking UA to credit you for the D class booking. You may want to provide UA with a copy of your boarding pass.
Sep 14, 2017, 7:22 am
#25
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Send a copy of the ticket and your new BP to UA and ask them to credit the purchased class 'D' and return the GPU. If this is a 016 ticket it should be trivial, if not a 016 ticket it might take an special request from UA to LH.
Stop asking LH for things ... if you want UA items then you must work with UA.
Sep 20, 2017, 2:41 pm
#27
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Sep 20, 2017, 2:46 pm
#28
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Sep 20, 2017, 2:56 pm
#29
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I reported it UA said they would try and get it back but I decided not to follow through with return
Sep 20, 2017, 3:08 pm
#30
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