Sept. 2016: Another passenger "ripped" from her Business Seat
Apr 24, 2017, 11:55 am
#1
Original Poster
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
Sept. 2016: Another passenger "ripped" from her Business Seat
It's just getting worse for UA. Conceivably, the seat was needed for a FM, but she said there were empty seats that she could have been moved to. And to give her a $750 voucher is adding to the insult.
http://nypost.com/2017/04/24/united-...-of-the-plane/
http://nypost.com/2017/04/24/united-...-of-the-plane/
Apr 24, 2017, 11:59 am
#2
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,421
She’d originally paid $1,500 for a window seat in economy. Then she used American Express MileagePlus points plus $500 in fees to upgrade to an economy plus seat. Finally, when she was at the airport, she upgraded again, forking over an additional $1,150 for business class seat 1B.
Apr 24, 2017, 12:05 pm
#5
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
Apr 24, 2017, 12:06 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
Posts: 10,775
This was in 2016? Anyway, it's just more evidence that UA employees do everything they can to sabotage their employer. It just makes no sense. If these people just hate working there, then please resign! Or even go on a wildcat strike! That would be better!
What is the point of boarding people on the plane if you're just going to rudely kick them out of their seat and offer an insulting amount of "compensation"? Bunch of sociopaths..
Here's an idea... instead of grabbing people and insulting them, go outside and lay down on the ground behind the main gear. That will prevent the plane from being pushed back. Worked great for Eastern Airlines.
What is the point of boarding people on the plane if you're just going to rudely kick them out of their seat and offer an insulting amount of "compensation"? Bunch of sociopaths..
Here's an idea... instead of grabbing people and insulting them, go outside and lay down on the ground behind the main gear. That will prevent the plane from being pushed back. Worked great for Eastern Airlines.
Last edited by WineCountryUA; Apr 24, 2017 at 12:36 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed
Apr 24, 2017, 12:11 pm
#7
Join Date: May 2016
Location: LAX
Programs: UAL 1K MM, Marriott Ambassador
Posts: 438
Not surprising, I watch UA employees treat folks with zero respect daily. 52 segments already this year, 120+ last 17 years - every year gets worse
Since 9-11 they have become unbelievably cocky and aggressive as they know they can get away with it
Many times I have had to bite my tongue...
Since 9-11 they have become unbelievably cocky and aggressive as they know they can get away with it
Many times I have had to bite my tongue...
Apr 24, 2017, 12:13 pm
#8
Join Date: May 2014
Location: DMV
Posts: 2,092
Last edited by WineCountryUA; Apr 24, 2017 at 12:36 pm Reason: Discuss the issues, not the poster(s)
Apr 24, 2017, 12:14 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
Not surprising, I watch UA employees treat folks with zero respect daily. 52 segments already this year, 120+ last 17 years - every year gets worse
Since 9-11 they have become unbelievably cocky and aggressive as they know they can get away with it
Many times I have had to bite my tongue...
Since 9-11 they have become unbelievably cocky and aggressive as they know they can get away with it
Many times I have had to bite my tongue...
Apr 24, 2017, 12:15 pm
#10
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
Since when does it cost points and $500 to move into E+?
Story doesn't add up IMO. Unless she confused upgrading to business, then upgrading again to first.
Story doesn't add up IMO. Unless she confused upgrading to business, then upgrading again to first.
Apr 24, 2017, 12:15 pm
#11
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
It's just getting worse for UA. Conceivably, the seat was needed for a FM, but she said there were empty seats that she could have been moved to. And to give her a $750 voucher is adding to the insult.
http://nypost.com/2017/04/24/united-...-of-the-plane/
http://nypost.com/2017/04/24/united-...-of-the-plane/
But the take away is not anything about her, or her experience, it is that it is now open season on United in specific, and more generally airlines. ^ AA appears to have recognized this, United, not so much. ...
Last edited by WineCountryUA; Apr 24, 2017 at 12:38 pm Reason: merging consecutive posts by same member -- please use multi-quote
Apr 24, 2017, 12:26 pm
#12
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,272
Some of the details don't make sense. Upgrade with points to Economy Plus? Then, upgrade to BusinessFirst?
I laughed at the line in the case about "moving halfway around the world." If this young lady is truly interested in a career in foreign policy, she'd know that London is not halfway around the world from New York.
I laughed at the line in the case about "moving halfway around the world." If this young lady is truly interested in a career in foreign policy, she'd know that London is not halfway around the world from New York.
Apr 24, 2017, 12:27 pm
#13
Original Poster
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
https://www.bloomberg.com/news/artic...oval-from-seat
Last edited by WineCountryUA; Apr 24, 2017 at 12:39 pm Reason: Quote updated to reflect Moderator edit
Apr 24, 2017, 12:29 pm
#14
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,421
I think this is what happened. My understanding is that many of the EWR-LHR routes are on 3 cabin 763s. So (a) she paid for Y, and then upgraded to J with miles and $500 (sound right to me) (b) at the airport she upgraded J to F with $$$, and was in 1B (a GF seat). My understanding is that you are not technically allowed to do this - double upgrade. I can see some over-entitled EWR GA playing god, seeing the double upgrade and sending poor smack addled teen to Y. Probably more likely than not.
Apr 24, 2017, 12:29 pm
#15
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
I think this is what happened. My understanding is that many of the EWR-LHR routes are on 3 cabin 763s. So (a) she paid for Y, and then upgraded to J with miles and $500 (sound right to me) (b) at the airport she upgraded J to F with $$$, and was in 1B (a GF seat). My understanding is that you are not technically allowed to do this - double upgrade. I can see some over-entitled EWR GA playing god, seeing the double upgrade and sending poor smack addled teen to Y. Probably more likely than not.
