Last edit by: WineCountryUA
This is an archive thread, the active thread is Comprehensive Companion CPU Questions
Comprehensive Companion CPU Questions [ARCHIVE]
#946
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If a reservation includes three or more travelers, and only one is not a Premier member, the Complimentary Premier Upgrades will be processed according to the lowest Premier status level in the reservation. If two or more travelers on the reservation are not Premier members, it will not be processed automatically. In these cases, Premier members should call the Premier Priority Desk to request a separate reservation for themselves and the eligible companion.
#947
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#948
Join Date: Jul 2017
Programs: UA Gold
Posts: 42
companion for CPU
I just purchased a ticket and will like to add a friend to the upgrade list which is in a different PNR. Do I ask them at the counter to add him to the upgrade list or at the gate? does it matter if he purchased the ticket separately?
#949
Join Date: Nov 1999
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By what method / instrument are you requesting the person on a separate PNR to be upgraded?
#950
Join Date: Aug 2006
Location: ORD
Posts: 435
One companion traveling on a paid ticket on the same reservation as a Premier member is eligible for Complimentary Premier Upgrades on select flights, and may be confirmed with the same priority as the Premier member, even on the day of departure. If the companion is a Premier member, the upgrade will be processed according to the highest Premier status level in the reservation.
#951
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Yes, at the counter should be fine. This is a somewhat unusual request, so expect it to take a few minutes. It does not matter that it was purchased separately, as long as you don't already have a same-PNR companion.
#952
Join Date: May 2009
Location: Washington, DC
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Posts: 7,418
No. Everyone’s on their own status after split and will be upgraded (or not) according to status. Whoever has the new PNR will have date/time reflective of split, so that may impact location on waitlist. The GA only needs to be involved if passenger split off has no status and you want to add them as companion at airport.
The wrinkle - on outbound I applied RPUs to both reservations. They didn't clear on long leg and I didn't apply to short leg. On short leg GM didn't show at all on upgrade list. Split seemed to occur then.
I'm hoping maybe they've added some software feature to stop screwing companions on split PNRs . . .
#953
Join Date: Apr 2018
Posts: 5
Question about Premier Silver Companion Upgrade?
Don't know if this is the right spot to ask this question, it is my first time using this message board but anything would help!
So my mom is Premier Silver and I don't have anything. We are flying to Florida soon(just the 2 of us) and whenever I check us in for a flight there is always the question that says "Check the box of the travelers that would like to be on the complimentary upgrade list". My name is never on the list because I am not yet Silver, but we are on the same reservation. If I check the box for her to be on the upgrade list it also gives us both different reservation/booking numbers. Will I also get to be on that upgrade list and will I automatically be put into a different boarding group? She will be in group 2 because of her status, but will I be put in group 3-5? Will my boarding pass still have the premier companion status on it?
Does any of this make sense? I am confusing myself...
So my mom is Premier Silver and I don't have anything. We are flying to Florida soon(just the 2 of us) and whenever I check us in for a flight there is always the question that says "Check the box of the travelers that would like to be on the complimentary upgrade list". My name is never on the list because I am not yet Silver, but we are on the same reservation. If I check the box for her to be on the upgrade list it also gives us both different reservation/booking numbers. Will I also get to be on that upgrade list and will I automatically be put into a different boarding group? She will be in group 2 because of her status, but will I be put in group 3-5? Will my boarding pass still have the premier companion status on it?
Does any of this make sense? I am confusing myself...
#954
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Edit: Corrections below
Last edited by IAH-OIL-TRASH; Apr 22, 2018 at 12:20 pm
#955
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The above answer is not quite true - on the outbound, the companion retains the Boarding Group and any waived baggage fees.
It's on the return that everything is messed up.
Note of course that except for the most leisure travel routes, a SIlver, let alone a Companion Silver, is not getting upgraded.
It's on the return that everything is messed up.
Note of course that except for the most leisure travel routes, a SIlver, let alone a Companion Silver, is not getting upgraded.
#956
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Also if you split at OLCI, both travelers will be added to the upgrade list separately (and companion status will be correct). As aacharya says, it's the return where things get messy.
#957
Join Date: Jul 2017
Programs: UA Gold
Posts: 42
add a companion at the airport in different PNR
I have a flight from IAH-QRO next Friday 06/15 and it looks pretty good for a CPU. The thing is that my wife is on a separate PNR because we bought the tickets separately. The flight leaves at 9:45am so I can check in at 9:45am thursday (24 hours prior departure). Can I can go to the airport Thursday after check in time so they can add her to the upgrade list? or does it has to be the same day of the flight?
Last edited by ariel024; Jun 6, 2018 at 11:11 pm
#958
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Your wife is not eligible for CPU. From https://www.united.com/ual/en/us/fly.../upgrades.html (emphasis added):
One companion traveling on a paid ticket on the same reservation as a Premier member is eligible for Complimentary Premier Upgrades...
#959
Join Date: Jul 2017
Programs: UA Gold
Posts: 42
Your wife is not eligible for CPU. From https://www.united.com/ual/en/us/fly.../upgrades.html (emphasis added):
#960
Join Date: Jul 2007
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Posts: 8,160
For upgrades, the rules require the same PNR. That's not to say a GA won't add your companion, but by the rules they shouldn't, and even if they do they will likely end up at the end of the list.