GPU cleared, no email
Feb 10, 2017 | 5:34 am
#1
Original Poster
Join Date: Jan 2010
Programs: UA 1K
Posts: 364
GPU cleared, no email
Here's a weird thing. I am flying TLV-EWR in a couple of days and was checking flight status, and happened to notice that the seat I had booked - 16A - was showing as empty on the seat map. So I go into my reservation on the app, and it says that my upgrade has cleared. But I did not receive an email from United.
I was then able to go and select a BF seat and then phoned United to have the ticket re-issued as usual.
Very happy that my GPU cleared of course! - but very odd that I got booted out of my seat without being given another one and without receiving an email...
Has this happened to anyone else?
I was then able to go and select a BF seat and then phoned United to have the ticket re-issued as usual.
Very happy that my GPU cleared of course! - but very odd that I got booted out of my seat without being given another one and without receiving an email...
Has this happened to anyone else?
Feb 10, 2017 | 5:57 am
#4
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA 1K, DL PM, Bonvoy Titanium, HH Diamond
Posts: 1,354
Feb 10, 2017 | 9:15 am
#6
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: Fomerly UA 1K, now Silver... next year, who knows?
Posts: 1,435
Be happy your GPU cleared! ^
Can't speak to GPU, but when using RPU's there nas never been a consistent email notification of upgrades clearing. Whenever I have an upgrade waitlisted I check every morning to see if it cleared.
Can't speak to GPU, but when using RPU's there nas never been a consistent email notification of upgrades clearing. Whenever I have an upgrade waitlisted I check every morning to see if it cleared.
Feb 10, 2017 | 10:29 am
#7
Join Date: Mar 2009
Location: DCA
Programs: UA 1K/MM; *G and *A Top 1000; HHonors Diamond; IHG Platinum; *$ Gold; Global Entry
Posts: 2,495
I had this happen to me a couple weeks ago. Agent said it was because of married segments. The married segment had cleared at booking.
Feb 12, 2017 | 1:56 am
#10
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
Same here, upgrades often clear without an email. Seems like this should be easy to fix.
Feb 13, 2017 | 12:57 pm
#12
Join Date: Nov 2014
Posts: 163
Really? I get zero notification for LH upgrades. Might have been because they are usually LH-ticketed too, though.
It would be nice if the app could push a notification whenever there is a change to the flight. Or it's time to check in. I would even settle for an hourly polling. The updates in the app are slow and provide no indication of changes.
It would be nice if the app could push a notification whenever there is a change to the flight. Or it's time to check in. I would even settle for an hourly polling. The updates in the app are slow and provide no indication of changes.
Feb 13, 2017 | 3:24 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,069
Feb 13, 2017 | 5:28 pm
#14
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,455
Really? I get zero notification for LH upgrades. Might have been because they are usually LH-ticketed too, though.
It would be nice if the app could push a notification whenever there is a change to the flight. Or it's time to check in. I would even settle for an hourly polling. The updates in the app are slow and provide no indication of changes.
It would be nice if the app could push a notification whenever there is a change to the flight. Or it's time to check in. I would even settle for an hourly polling. The updates in the app are slow and provide no indication of changes.
