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✨ Polaris (& PP) Retrofits: Schedule, ....

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Old May 29, 2017, 1:21 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: kirkwoodj
Check the current status of aircraft reconfigured (or delivered) with new Polaris seats: http://view.ceros.com/united/polaris...-desktop-4/p/3.

A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website.

Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. You won't know until approx. 36-48 hours before departure if you'll have a newly reconfigured aircraft, and even then, it may be replaced with a non-retrofitted aircraft.

777-300ER - All 22 aircraft have Polaris (60 seats) and installation of Premium Plus cabins (24 seats) is complete.

767-300ER - As of September 2020, 31 of the 38 aircraft have been reconfigured with the Polaris seats.
- Retrofit is from 3-cabin to 2-cabin with direct-aisle-access seats. No 3-cabin 767s remain in service.
- 76A configuration is 30J/50Y+/134Y, total of 214; fleet to consist of 17 ships (former 3-cabin 767s).
- 76L configuration is 46J/22PE/47Y+/52Y; fleet to consist of 21 ships (18 former 2-cabin 76C and 3 used ships from Hawaiian).

767-400ER - [16 aircraft] None updated yet; modifications put on hold due to Covid-19.

777-200ER - As of September 2020, 46 of the 50 aircraft have been reconfigured with Polaris and Premium Plus seats.
- Configuration is 50 Polaris seats, 32 in the front cabin and 18 in the second cabin (behind 2L/R)
- Configuration is 10 across in economy, with 24 Premium Plus seats, 46 86 E+ seats and 156 E seats, with E+ in front economy cabin plus exit rows and bulkhead at 3L/R, i.e., almost the same as current pmCO planes, except with 4 seats in middle section.
- Seat map (v5) on united.com

787-8, 787-9 - As of November 2022, all 787-8/9 are converted or in mod. No chance of flying old configuration anymore.
- 788 configuration has 28 Polaris seats (20 in front cabin, 8 in rear mini-cabin), and 21 Premium Plus seats (2-3-2).
- 789 configuration has 48 Polaris seats (32 in front cabin, 16 in rear mini-cabin), and 21 Premium Plus seats (2-3-2).

787-10 - 13 787-10s have been delivered in 2020. All come with Polaris and Premium Plus cabins factory-installed. Another 19 should be added by 2024.

FAQ:
Q: Does a Polaris ticket mean the aircraft has the new Polaris seat?

A: No, Polaris is the label UA uses for long haul international business class. It is also the label UA uses for the new seats, so this does create some confusion.
All the 773s and 787-10s are 100% the new seat.
The rest of the long haul fleet in various stages of conversion, see http://view.ceros.com/united/polaris...-desktop-4/p/3

Q: How to tell if my aircraft is the new style Polaris seats?
A: If the unassigned business class section is showing orange seats or all the seats are side-by-side or there is a section for 4 adjacent seats in the middle, this is an old style lie-flat aircreaft
If the unassigned bussines class seats are dark blue seats or the all the seats appear to have direct aisle access, then you aircraft is the new Polaris seat.
You can also look at the FT maintained, United Fleet Site and crosscheck the tail number or check thePolaris Update tab

Q: How to tell if my aircraft has the new PremiumPlus (PP) / Premium Economy seats?
A: If the unassigned seats just behind business class are purple seats or the aircraft is 773 or 787-10, then yes. However, the purple color seat will only show on routes where PP is being sold.
Aircraft with PP seats are being used on some routes but are not being sold as PP. In those cases, the seats are considered to be a part of E+. In those cases, an indicator of PP sold as E+ will be if the first few rows of economy, there are just 2 seats on the sides (with the rest of E+ showing 3 seats).

Q: Will the aircraft I see at booking be the same configuration at flight time?
A: Unfortunately with the fleet in transit, aircraft swaps happen. UA tends to use placeholders until 2 days before travel and even after that last minute swaps do happen.

Q: My flight seat map shows 772 with polaris seats is it a retrofit?
A: Possibly. The flight status page shows the most accurate scheduled aircraft. If a 77W is swapped in, it will list the aircraft as 777-300ER. However, if the 772's seatmap shows blue rectangular boxes in the business class cabin instead of orange "pointy rounds", this would indicate that a retrofit aircraft has been swapped.

See also: United Future/Changed Routes w/ Polaris seats

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✨ Polaris (& PP) Retrofits: Schedule, ....

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Old Oct 28, 2018, 2:24 pm
  #1396  
 
Join Date: Oct 2018
Location: Waiting for a gate at EWR
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Originally Posted by PsiFighter37


That said, I would take a guess and say you’re most likely going to find them plying routes from SFO, ORD or IAD (since that is where the legacy 3-class sUA 772s mostly flew from). I would imagine ORD has the highest concentration of such birds, so better odds there, perhaps?...
Just by happenstance I noticed that UA960 EWR-FRA was graced with Newly retrofitted 772's both yesterday and today.
That said, the winter schedule took effect for this route yesterday changing to the 772, so we'll have to see if it becomes a regular sight for this route. The aircraft used for 960 always seems to come in out of ORD
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Old Oct 28, 2018, 2:24 pm
  #1397  
 
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Originally Posted by MarkP24
That would be AMAZING!!!
I wouldn't be surprised if EWR-HKG went to a 787-9 before the 777-224 retrofits finish (they haven't even started yet).
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Old Oct 28, 2018, 2:48 pm
  #1398  
 
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Originally Posted by EWR764
I wouldn't be surprised if EWR-HKG went to a 787-9 before the 777-224 retrofits finish (they haven't even started yet).
Wouldn't EWR-HKG make a lot of sense for a 'ferry' flight (that generates revenue) to get the plane over for a retrofit? I thought that ORD-HKG was being used to get the sUA 772s over for their retrofits (and to fly back)...
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Old Oct 28, 2018, 3:01 pm
  #1399  
 
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Originally Posted by aero219
Just by happenstance I noticed that UA960 EWR-FRA was graced with Newly retrofitted 772's both yesterday and today.
That said, the winter schedule took effect for this route yesterday changing to the 772, so we'll have to see if it becomes a regular sight for this route. The aircraft used for 960 always seems to come in out of ORD
As long as they don’t swap my 2 EWR-FRA flights in December where I snagged a Global First seat
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Old Oct 28, 2018, 3:10 pm
  #1400  
 
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Originally Posted by PsiFighter37
Wouldn't EWR-HKG make a lot of sense for a 'ferry' flight (that generates revenue) to get the plane over for a retrofit? I thought that ORD-HKG was being used to get the sUA 772s over for their retrofits (and to fly back)...
Heavy maintenance (especially retrofits) doesn't always adhere to a strict schedule... sometimes issues arise that keep airplanes out of service for longer than anticipated, which could cause schedule disruption if maintenance entry/return flights were always tied to revenue service. Maintenance ferries are a drop in the bucket, really. They happen constantly, all over the system, and their costs are budgeted.

Originally Posted by villox
As long as they don’t swap my 2 EWR-FRA flights in December where I snagged a Global First seat
A win-win, really!
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Old Oct 28, 2018, 6:44 pm
  #1401  
 
Join Date: Oct 2018
Location: Waiting for a gate at EWR
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Originally Posted by villox


As long as they don’t swap my 2 EWR-FRA flights in December where I snagged a Global First seat
That's actually why I was looking! I've got EWR-FRA on 12/13 and back on 12/19
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Old Oct 28, 2018, 9:44 pm
  #1402  
 
Join Date: Nov 2016
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I did some quick math regarding the number of seats being installed, whether on new deliveries or on old aircraft. Based on layouts of the new Optima seats and assuming that any aircraft without a known new Optima seat layout maintains the same number of business class seats, there are about 8,460 of the Optima seats being installed as part of the Polaris program. They likely cost in the $200,000 range per seat. That’s about $1.7 Billian dollars spent on purchasing the seats alone.
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Old Oct 29, 2018, 5:38 pm
  #1403  
 
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Originally Posted by Meola10
They likely cost in the $200,000 range per seat.
In reality, probably a fair bit lower than that, likely in the $100,000 range, considering bulk discounts and perhaps even penalties for the earlier Zodiac UK production delays.

Still, you're right that it is a massive capital investment, and that doesn't even consider the other onetime costs (aircraft downtime, installation) associated with reconfiguration.
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Old Oct 29, 2018, 10:30 pm
  #1404  
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Originally Posted by EWR764
Still, you're right that it is a massive capital investment, and that doesn't even consider the other onetime costs (aircraft downtime, installation) associated with reconfiguration.
This makes is also more understandable why they took their time to launch / roll-out the Polaris product. It's a huge committment and general customer approval is crucial.
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Old Oct 30, 2018, 5:26 am
  #1405  
 
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Originally Posted by cesco.g
This makes is also more understandable why they took their time to launch / roll-out the Polaris product. It's a huge committment and general customer approval is crucial.
I'm sure they did some focus tests prior to the launch, but it definitely makes sense that they wanted to ensure customer commitment
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Old Oct 30, 2018, 9:17 am
  #1406  
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Originally Posted by MarkP24
I'm sure they did some focus tests prior to the launch, but it definitely makes sense that they wanted to ensure customer commitment
There was extensive testing. A number of the members here were invited to participate.
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Old Nov 2, 2018, 8:15 pm
  #1407  
 
Join Date: Jan 2013
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With N641UA released from HKG, there is now a hole for the final 763 ( N660UA ) in the 3 class fleet to enter mod. That means that when N654UA exits mod, which I would expect to be in the next two weeks at the most, 660 will be the only 763 in mod, which means it’s time to move onto the “HVJ” birds ( High Volume J )

I wonder if they plan to role right into the HVJ conversions or if there will be a pause. Also, I wonder if the HVJ retrofits will take as long as the 3 class planes took. I’m assuming the HVJ’s will need a full gut since the Y cabin is going to be drastically smaller.
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Old Nov 3, 2018, 6:26 pm
  #1408  
 
Join Date: Aug 2008
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ORD-FRA (UA 907) is currently showing a Polaris bird for tomorrow (N793UA). Figures since I had previously scored seat 6A.
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Old Nov 3, 2018, 6:42 pm
  #1409  
 
Join Date: Mar 2015
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Originally Posted by rflor
ORD-FRA (UA 907) is currently showing a Polaris bird for tomorrow (N793UA). Figures since I had previously scored seat 6A.
Enjoy!
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Old Nov 9, 2018, 1:15 pm
  #1410  
 
Join Date: Jun 2012
Location: NY
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I apologize if it was asked up thread, but does ORD-NRT route get new retrofits? Apr 2019 is currently showing 2-4-2 configuration.
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