Last edit by: WineCountryUA
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Archive: UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Archive: UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
#121
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Hi everyone, two questions:
1. On Cdg-iad-ord-cle award where CDG-IAD is in I (business) and the rest are in economy. There is availability in X for IAD-CMH. Is this a simple call and change with no price increase?
2. On BRU-IAD-CVG where BRU-IAD is in I on SN and Iad-cvg is in X on UA. There is now PN space on Iad-cvg (originally there it was a 1 class plane). Can this be changed to F without a reprice or does the SN segment pose an issue?
1. On Cdg-iad-ord-cle award where CDG-IAD is in I (business) and the rest are in economy. There is availability in X for IAD-CMH. Is this a simple call and change with no price increase?
2. On BRU-IAD-CVG where BRU-IAD is in I on SN and Iad-cvg is in X on UA. There is now PN space on Iad-cvg (originally there it was a 1 class plane). Can this be changed to F without a reprice or does the SN segment pose an issue?
2. PN is an upgrade class, not an award class. Did you mean IN, and you're Platinum or higher? Either way, yes, you likely need fresh I inventory on BRU-IAD to make this change.
#122
It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)
What was different about my award flight compared to O62's award flight?
#123
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Thank you for your knowledge sharing. Certainly I appreciate it.
It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)
What was different about my award flight compared to O62's award flight?
It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)
What was different about my award flight compared to O62's award flight?
That said: the first O62 is asking about involves a change of destination. The second flight, which seems like it might have been a closer analogue to your flight, (a) wasn't clear if there's actually award space available on the short-haul flight, and (b) involved a partner segment. The partner segment, in particular, is key -- UA, in most cases, will not reissue an award flight involving a partner segment unless that segment is still available in the booked class. There have been too many occasions when passengers lost their award flight because the other airline refused to honor the re-ticketed reservation. (More to the point -- UA's systems don't seem to be particularly good at getting those airlines the updated ticket information).
#124
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Thank you for your knowledge sharing. Certainly I appreciate it.
It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)
What was different about my award flight compared to O62's award flight?
It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)
What was different about my award flight compared to O62's award flight?
in O62’s first case, they want to change destination from CLE to CMH. In the old days, it wouldn’t be an issue based on opening of additional inventory on one segment. For the past few years, award inventory is based on married segments, meaning that it isn’t about the last segment, but whether inventory is available on a CDG-CMH city paid with those segments. It might be, it might not, but availability in the final segment alone is not a determination of that - in fact, it could also be the other way around, where inventory doesn’t open on that single segment, but does on the overall O-D pair using those flights.
in the second case, O62’s travel begins on a partner carrier, and UA has no control over that space. On UAs own flights, they can leave you in the originally booked fare class and change just the second segment based on the upgraded cabin, if the right space is indeed available (which is still not determined, as O62 just commented on upgrade space, not award), but even if award space is available, UA needs to rebook the whole thing, including the partner segment they aren’t trying to change, and UA can not hold them in the space they sit in now on a partner. So if that availability isn’t there, they can not keep it. I suspect the I space on a TATL is much more a priority than the short last hop, so there is no reason one would want to risk losing that.
#125
#126
Join Date: Nov 2016
Posts: 45
Basic Question on MIleageplus Award Redeposit Fees
Sorry for the rather basic question, as I want to be clear on this new policy, but I am looking at booking a one way flight using Mileageplus miles but haven't confirmed the date exactly.
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?
is that correct?
Thanks in advance!
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?
is that correct?
Thanks in advance!
#127
Join Date: Dec 2022
Programs: UA1K
Posts: 464
Sorry for the rather basic question, as I want to be clear on this new policy, but I am looking at booking a one way flight using Mileageplus miles but haven't confirmed the date exactly.
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?
is that correct?
Thanks in advance!
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?
is that correct?
Thanks in advance!
#128
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
No redeposit fees but as mentioned booking multiple flights with the intent of only flying is a T&Cs violation. If the OW flight dates are multiple days apart, you will probably will not get flagged.
#129
Join Date: Nov 2016
Posts: 45
I will probably have a finalized date more than a month out though. That should be ok right?
#130
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
It is still a T&C violation and will remove potential award inventory from others. But you will not be the first to do this. and likely increased with dropping of fees
#131
Join Date: Nov 2016
Posts: 45
Do all the taxes and fees on the flights get refunded as well? Regardless of when you cancel it?
#132
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
#134
Join Date: Mar 2014
Location: SFO/OAK, LAX, TPE
Programs: Hilton Diamond, Hertz PC, DL Gold
Posts: 134
Now that UA recently devalued TATL & TPAC redemptions, will additional miles be required upon date change of an existing (Pre-June 2023) partner(BR) reservation? Didn't see any recent datapoints on this but wanted to know if anyone's done this recently, thanks.
#135
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
voluntary changes will re-price. Involuntary changes will get an 'even exchange'