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UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

Old Jan 19, 2017, 10:35 pm
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Last edit by: WineCountryUA
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards



8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**


Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/en/us/fly/mil...whats-new.html

https://www.united.com/ual/en/us/fly...icketing.html


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UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

Old Jul 20, 2023, 6:23 pm
  #121  
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Originally Posted by O62
Hi everyone, two questions:

1. On Cdg-iad-ord-cle award where CDG-IAD is in I (business) and the rest are in economy. There is availability in X for IAD-CMH. Is this a simple call and change with no price increase?

2. On BRU-IAD-CVG where BRU-IAD is in I on SN and Iad-cvg is in X on UA. There is now PN space on Iad-cvg (originally there it was a 1 class plane). Can this be changed to F without a reprice or does the SN segment pose an issue?
1. Probably not; awards are priced from origin to destination. UA may decide to charge you whatever the going rate is for CDG-CMH.
2. PN is an upgrade class, not an award class. Did you mean IN, and you're Platinum or higher? Either way, yes, you likely need fresh I inventory on BRU-IAD to make this change.
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Old Jul 21, 2023, 9:03 am
  #122  
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Originally Posted by jsloan
[...] awards are priced from origin to destination. UA may decide to charge you whatever the going rate is for CDG-CMH.
[...]
Thank you for your knowledge sharing. Certainly I appreciate it.

It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)

What was different about my award flight compared to O62's award flight?
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Old Jul 21, 2023, 9:42 am
  #123  
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Originally Posted by serpens
Thank you for your knowledge sharing. Certainly I appreciate it.

It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)

What was different about my award flight compared to O62's award flight?
I remember that. Since it happened, UA has gotten progressively stingier about this sort of thing.

That said: the first O62 is asking about involves a change of destination. The second flight, which seems like it might have been a closer analogue to your flight, (a) wasn't clear if there's actually award space available on the short-haul flight, and (b) involved a partner segment. The partner segment, in particular, is key -- UA, in most cases, will not reissue an award flight involving a partner segment unless that segment is still available in the booked class. There have been too many occasions when passengers lost their award flight because the other airline refused to honor the re-ticketed reservation. (More to the point -- UA's systems don't seem to be particularly good at getting those airlines the updated ticket information).
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Old Jul 21, 2023, 9:44 am
  #124  
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Originally Posted by serpens
Thank you for your knowledge sharing. Certainly I appreciate it.

It's of little importance, but I'm confused and trying to learn. I had an award flight AMS-ORD-xxx in Polaris AMS-ORD and a single cabin aircraft ORD-xxx. The equipment was changed for the ORD-xxx leg to an aircraft with a first class cabin. I asked FlyerTalk if I was eligible to get moved to the front of the plane for that second leg, and I thought it was you that said yes. (It took repeated calls to United, but I did get moved.)

What was different about my award flight compared to O62's award flight?
which case are you talking about.

in O62s first case, they want to change destination from CLE to CMH. In the old days, it wouldnt be an issue based on opening of additional inventory on one segment. For the past few years, award inventory is based on married segments, meaning that it isnt about the last segment, but whether inventory is available on a CDG-CMH city paid with those segments. It might be, it might not, but availability in the final segment alone is not a determination of that - in fact, it could also be the other way around, where inventory doesnt open on that single segment, but does on the overall O-D pair using those flights.

in the second case, O62s travel begins on a partner carrier, and UA has no control over that space. On UAs own flights, they can leave you in the originally booked fare class and change just the second segment based on the upgraded cabin, if the right space is indeed available (which is still not determined, as O62 just commented on upgrade space, not award), but even if award space is available, UA needs to rebook the whole thing, including the partner segment they arent trying to change, and UA can not hold them in the space they sit in now on a partner. So if that availability isnt there, they can not keep it. I suspect the I space on a TATL is much more a priority than the short last hop, so there is no reason one would want to risk losing that.
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Old Jul 21, 2023, 9:53 am
  #125  
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Originally Posted by jsloan
I remember that. Since it happened, UA has gotten progressively stingier about this sort of thing.
[...]
Thanks for the quick response. Apparently I got in just under the wire with my change; thanks for your encouragement at the time.
Originally Posted by jsloan
[...]
That said: the first O62 is asking about involves a change of destination. [...]
Originally Posted by emcampbe
[...]
in O62s first case, they want to change destination from CLE to CMH. [...]
Rookie mistake. I missed the change of destination on the first question.
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Old Jul 25, 2023, 7:23 pm
  #126  
 
Join Date: Nov 2016
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Smile Basic Question on MIleageplus Award Redeposit Fees

Sorry for the rather basic question, as I want to be clear on this new policy, but I am looking at booking a one way flight using Mileageplus miles but haven't confirmed the date exactly.
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?

is that correct?

Thanks in advance!
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Old Jul 25, 2023, 7:25 pm
  #127  
 
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Originally Posted by spacemanvt
Sorry for the rather basic question, as I want to be clear on this new policy, but I am looking at booking a one way flight using Mileageplus miles but haven't confirmed the date exactly.
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?

is that correct?

Thanks in advance!
UA has a system in place to see if you book overlapping flights that would be impossible for you to take. Not sure if thats your situation but something to watch for, since they will cancel one of them if thats the case
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Old Jul 25, 2023, 7:31 pm
  #128  
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Originally Posted by spacemanvt
...
If I booked two different one way flights using miles, I can cancel either of them up to the last minute without any fees or problems and the miles will go back into my account free?
No redeposit fees but as mentioned booking multiple flights with the intent of only flying is a T&Cs violation. If the OW flight dates are multiple days apart, you will probably will not get flagged.
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Old Jul 25, 2023, 7:39 pm
  #129  
 
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Originally Posted by unitedwildcat
UA has a system in place to see if you book overlapping flights that would be impossible for you to take. Not sure if thats your situation but something to watch for, since they will cancel one of them if thats the case
Originally Posted by WineCountryUA
No redeposit fees but as mentioned booking multiple flights with the intent of only flying is a T&Cs violation. If the OW flight dates are multiple days apart, you will probably will not get flagged.
I plan to book the same one way flight but about a 5 days apart and then cancel the one I dont need.
I will probably have a finalized date more than a month out though. That should be ok right?
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Old Jul 25, 2023, 8:01 pm
  #130  
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Originally Posted by spacemanvt
I plan to book the same one way flight but about a 5 days apart and then cancel the one I dont need.
I will probably have a finalized date more than a month out though. That should be ok right?
In the sense you will not get caught, probably yes.

It is still a T&C violation and will remove potential award inventory from others. But you will not be the first to do this. and likely increased with dropping of fees
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Old Jul 26, 2023, 12:00 pm
  #131  
 
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Originally Posted by WineCountryUA
In the sense you will not get caught, probably yes.

It is still a T&C violation and will remove potential award inventory from others. But you will not be the first to do this. and likely increased with dropping of fees
Thanks for the info, I plan to cancel the unneeded flight in the next few days anyways. Just trying to firm up my plans.
Do all the taxes and fees on the flights get refunded as well? Regardless of when you cancel it?
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Old Jul 26, 2023, 12:09 pm
  #132  
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Originally Posted by spacemanvt
Thanks for the info, I plan to cancel the unneeded flight in the next few days anyways. Just trying to firm up my plans.
Do all the taxes and fees on the flights get refunded as well? Regardless of when you cancel it?
full refund
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Old Jul 26, 2023, 12:32 pm
  #133  
 
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thank you!
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Old Jul 26, 2023, 4:41 pm
  #134  
 
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Now that UA recently devalued TATL & TPAC redemptions, will additional miles be required upon date change of an existing (Pre-June 2023) partner(BR) reservation? Didn't see any recent datapoints on this but wanted to know if anyone's done this recently, thanks.
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Old Jul 26, 2023, 5:15 pm
  #135  
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Originally Posted by gpen1827
Now that UA recently devalued TATL & TPAC redemptions, will additional miles be required upon date change of an existing (Pre-June 2023) partner(BR) reservation? Didn't see any recent datapoints on this but wanted to know if anyone's done this recently, thanks.
voluntary changes will re-price. Involuntary changes will get an 'even exchange'
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