Last edit by: WineCountryUA
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Archive: UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Archive: UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
#137
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
I am confused about if all redeposit fees have been eliminated. I am seeing conflicting info.
I have a flight on UA metal. It originates in Paris and goes to US. I booked it today. I have no status.
If I am reading it correctly, the fare rule states there is a $125 redeposit fee if I cancel less than 30 days from the flight. I have read elsewhere that exists only if I am a no show. The UA website says no fee if cancelled anytime before flight.
I know non US origination had different rules at one time.
What is the actual rule?
I have a flight on UA metal. It originates in Paris and goes to US. I booked it today. I have no status.
If I am reading it correctly, the fare rule states there is a $125 redeposit fee if I cancel less than 30 days from the flight. I have read elsewhere that exists only if I am a no show. The UA website says no fee if cancelled anytime before flight.
I know non US origination had different rules at one time.
What is the actual rule?
#138
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
No fee if canceled prior to departure. No-show fee, regardless of status, if not canceled prior to departure. Origin is not relevant.
https://www.united.com/ual/en/us/fly...ticketing.html
https://www.united.com/ual/en/us/fly...ticketing.html
#139
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
I am confused about if all redeposit fees have been eliminated. I am seeing conflicting info.
I have a flight on UA metal. It originates in Paris and goes to US. I booked it today. I have no status.
If I am reading it correctly, the fare rule states there is a $125 redeposit fee if I cancel less than 30 days from the flight. I have read elsewhere that exists only if I am a no show. The UA website says no fee if cancelled anytime before flight.
I know non US origination had different rules at one time.
What is the actual rule?
I have a flight on UA metal. It originates in Paris and goes to US. I booked it today. I have no status.
If I am reading it correctly, the fare rule states there is a $125 redeposit fee if I cancel less than 30 days from the flight. I have read elsewhere that exists only if I am a no show. The UA website says no fee if cancelled anytime before flight.
I know non US origination had different rules at one time.
What is the actual rule?
A fee for some for booking and a no show redeposit fee for everyone
#140
Join Date: Nov 2016
Posts: 45
No fee if canceled prior to departure. No-show fee, regardless of status, if not canceled prior to departure. Origin is not relevant.
https://www.united.com/ual/en/us/fly...ticketing.html
https://www.united.com/ual/en/us/fly...ticketing.html
#141
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
#142
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
technically, if you’ve met those deadlines, you can cancel up to the time the GA closes the flight without you on it. That might be up to 15 minutes before departure (domestic) or 30 minutes (international), or sometimes even a few minutes past departure. Obviously, assume the latter based on your own sense of risk (I wouldn’t try it).
The closest I’ve ever come was within about 10 minutes of departure. A few hours before departure, I found out I was going to need to cancel my trip, but I noticed that the flight was showing as full and was Y0, so I decided to go to the airport to see if I might be able to VDB, as it seemed there might be a good chance. So went all the way to the gate, volunteered myself, but during boarding, it became clear they weren’t going to need anyone, so I canceled then and there.
#143
Join Date: May 2009
Posts: 205
To my knowledge, no-show processing runs only once and that is several minutes after actual departure. While missing the check-in deadline inhibits customer self-checkin, the reservation is still there and the customer can still be checked-in by a CSR.
#144
Join Date: Jun 2016
Location: Chicago
Programs: UA Gold, Marriott Titanium/Lifetime Platinum, IHG Platinum, National Executive
Posts: 81
Points Booking on Partner Airlines
Hi --
Recently had a points flight that we needed to cancel, found the cancellation policy to be excellent as we ended up with full refund of points. Honestly better than travel insurance.
Now thinking about trying to rebook the trip we had planned for next year...found an option for a flight that works for us on a partner flight...was wondering if we needed to cancel again, is the redeposit policy as generous?
This would be a united miles, booked via united website for a partner flight.
Recently had a points flight that we needed to cancel, found the cancellation policy to be excellent as we ended up with full refund of points. Honestly better than travel insurance.
Now thinking about trying to rebook the trip we had planned for next year...found an option for a flight that works for us on a partner flight...was wondering if we needed to cancel again, is the redeposit policy as generous?
This would be a united miles, booked via united website for a partner flight.
#145
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Yes. The MileagePlus redeposit policy for award travel is identical whether you choose UA flights or partner flights.
#147
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
The closest I’ve ever come was within about 10 minutes of departure. A few hours before departure, I found out I was going to need to cancel my trip, but I noticed that the flight was showing as full and was Y0, so I decided to go to the airport to see if I might be able to VDB, as it seemed there might be a good chance. So went all the way to the gate, volunteered myself, but during boarding, it became clear they weren’t going to need anyone, so I canceled then and there.
Back (way back) when I had UA status I had a freind who traveled frequently for biz who was 1k, we would play the book a couple award biz tickets game, where I would cancel a few minutes before boarding to wash out the TOD upgrades. Worked pretty well.
#148
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
interestingly enough, not getting a VDB arguably wasn’t the worst part of that whole transaction. This was back in the day of $200 domestic change fees. About an hour after canceling, my connecting flight was canceled. So the FFC I got had $200 deducted when I changed to a new itinerary, which wouldn’t have happened if I would have been able to wait another hour or so to cancel. So that was something else in addition to karma.
#149
Join Date: Jun 2023
Posts: 3
Is there a way to lock in price before cancelling and rebooking?
I have a flight that is LAX-EWR-JNB-CPT, all on one ticket but the last leg is on SA Airlink. I booked with miles but used the wrong CC to pay for the taxes/fees. I want to rebook using a different card to pay for the taxes/fees since it has better travel protections. The flight is the same amount of miles right now, but when I called in, the agent said there was no way to put a hold on the fare due to the partner leg, and I would have to cancel, wait anywhere from immediately to 72 hours for the miles to credit and then hope the price hasn't changes before I rebook. Is this correct? Any other way to accomplish what I'm trying to do?
#150
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
The flight is the same amount of miles right now, but when I called in, the agent said there was no way to put a hold on the fare due to the partner leg, and I would have to cancel, wait anywhere from immediately to 72 hours for the miles to credit and then hope the price hasn't changes before I rebook. Is this correct? Any other way to accomplish what I'm trying to do?