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-   -   Consolidated Global Services Thread: Benefits, Questions 2017 (https://www.flyertalk.com/forum/united-airlines-mileageplus/1813129-consolidated-global-services-thread-benefits-questions-2017-a.html)

Chukiechz Jan 5, 2017 6:30 pm


Originally Posted by ua_sp_102366 (Post 27712002)
yes, the fare needs to be W class or higher AND you have to apply a GPU as well. The only difference is that the GS desk will confirm the upgrade right away even if PN/RN is not available (so no upgrade waitlist)

I didnt know that they can process the international GPU on a paid fare instantly even though there is no PN. I thought it was the same rules as the 1K, but just cleared into PN instead of R


Originally Posted by ua_sp_102366 (Post 27712002)
for domestic flights including Canada and Mexico, the W fare rule does not apply. Also, you only need a RPU outside the 120 hour period. Within the 120 hour GS CPU upgrade window your companion can get upgraded for free without the need of a RPU.

But doesn't this needs to have PN space available?

Lawyerneering Jan 5, 2017 6:37 pm

Is it possible to upgrade an award ticket to first domestically with a RPU?

iluv2fly Jan 5, 2017 6:42 pm


Originally Posted by Lawyerneering (Post 27712085)
Is it possible to upgrade an award ticket to first domestically with a RPU?

Absolutely. And a CPU too.

ua_sp_102366 Jan 5, 2017 6:51 pm


Originally Posted by Chukiechz (Post 27712050)
I didnt know that they can process the international GPU on a paid fare instantly even though there is no PN. I thought it was the same rules as the 1K, but just cleared into PN instead of R



But doesn't this needs to have PN space available?

No PN availability needed if you are in paid first

villox Jan 5, 2017 7:00 pm

If I book an international biz award ticket with a connection, and the domestic leg is only available in economy, how is this best handled?

1. Waitlist for IN class on the domestic leg (I assume I'd want to do this anyway in case it clears in advance)
2. Try to CPU on the domestic leg, which would clear into PN

What happens here? Which fare class would it actually clear into? Do you have to pick one or the other?

wxguy Jan 5, 2017 7:03 pm


Originally Posted by villox (Post 27712170)
If I book an international biz award ticket with a connection, and the domestic leg is only available in economy, how is this best handled?

1. Waitlist for IN class on the domestic leg (I assume I'd want to do this anyway in case it clears in advance)
2. Try to CPU on the domestic leg, which would clear into PN

What happens here? Which fare class would it actually clear into? Do you have to pick one or the other?

I think the CPU would have a better chance of clearing than a waitlisted IN. That being said, if you apply the GPU over the entire trip, the system will automatically W/L for IN. So you'll need to only apply it to the international segment if you want to try for CPU (which should automatically WL for PN).

So if you book your ticket > 120 hours out, the best strategy would be to W/L for IN, but then at 120 hours call and have an agent undo the W/L and request the CPU. I've done this and had the CPU clear right away.

villox Jan 5, 2017 7:06 pm


Originally Posted by wxguy (Post 27712183)
I think the CPU would have a better chance of clearing than a waitlisted IN. That being said, if you apply the GPU over the entire trip, the system will automatically W/L for IN. So you'll need to only apply it to the international segment if you want to try for CPU (which should automatically WL for PN).

So if you book your ticket > 120 hours out, the best strategy would be to W/L for IN, but then at 120 hours call and have an agent undo the W/L and request the CPU. I've done this and had the CPU clear right away.

I'm talking about booking the entire thing with miles(a biz award), not a GPU. But I guess the advice would still apply.

unitedhandcuffs Jan 7, 2017 5:13 am

To GS experts: do you find yourself now booking your itineraries directly through the GS desk due to all the personal handling benefits or do you still book through travel agents and then call GS desk to finish things off? i was thinking of just changing all my purchasing directly through the GS desk but then realized it wouldn't help for international transfers where i need to use another airline for some regional route. if that was the case, i think my ticket gets split up on different itineraries making baggage transfers difficult. any thoughts?

Plane-is-home Jan 7, 2017 7:36 am

A friend reported that UA closed down the GS check in counter in PEK. Now have to line up with the masses.

bldr1k Jan 7, 2017 8:06 am


Originally Posted by Plane-is-home (Post 27720359)
A friend reported that UA closed down the GS check in counter in PEK. Now have to line up with the masses.

Is there still a GF line?

Plane-is-home Jan 7, 2017 8:12 am


Originally Posted by bldr1k (Post 27720480)
Is there still a GF line?

No, just Polaris regardless of class. Major :td:

unitedhandcuffs Jan 7, 2017 8:42 am


Originally Posted by Plane-is-home (Post 27720499)
No, just Polaris regardless of class. Major :td:

+1, I saw that too on my last flight back mid December

iluv2fly Jan 7, 2017 9:49 am


Originally Posted by Plane-is-home (Post 27720359)
A friend reported that UA closed down the GS check in counter in PEK. Now have to line up with the masses.

They did this in SIN too when I was there a few weeks ago. Talked to a GS manager there about it. He said he gets complaints every day about it and forwards them to HQ.

The reason he gave me was that SIN is now considered a Tier 2 airport (after December 1). Tier 2 airports do not get the separate GS check-in like Tier 1 airports, which are basically all the hubs including LHR, NRT and HKG.

I have already emailed and talked to various UA people about how this is a true reduction in benefits. Still waiting for an answer.

aCavalierInCoach Jan 7, 2017 10:03 am


Originally Posted by iluv2fly (Post 27720853)
They did this in SIN too when I was there a few weeks ago. Talked to a GS manager there about it. He said he gets complaints every day about it and forwards them to HQ.

The reason he gave me was that SIN is now considered a Tier 2 airport (after December 1). Tier 2 airports do not get the separate GS check-in like Tier 1 airports, which are basically all the hubs including LHR, NRT and HKG.

I have already emailed and talked to various UA people about how this is a true reduction in benefits. Still waiting for an answer.

Maybe expectations have been set too high but this is a pain in some places. Flew out of EZE the other day and polaris/1K/GS check-in line was LONG. 30-40 people. Saw a couple GS show up asking where their line was only to be pointed to the end of it. Mostly a function of the limited check-in window for the single daily flight, but not best practices.

Spent 15 minutes on hold this morning getting through to a GS agent about the SFO-AKL charlie-foxtrot. GS is the new 1K.

kirkwoodj Jan 7, 2017 10:19 am


Originally Posted by unitedhandcuffs (Post 27719861)
To GS experts: do you find yourself now booking your itineraries directly through the GS desk due to all the personal handling benefits or do you still book through travel agents and then call GS desk to finish things off? i was thinking of just changing all my purchasing directly through the GS desk but then realized it wouldn't help for international transfers where i need to use another airline for some regional route. if that was the case, i think my ticket gets split up on different itineraries making baggage transfers difficult. any thoughts?

What's a travel agent?

Seriously, I book online like usual, use the GS line if something gets screwy.


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