Oct 13, 2016 UA Master computer down?
Oct 14, 2016, 12:55 am
#46
Join Date: Nov 2013
Location: sba/bur/lax
Programs: ua 1k/*g, ge, hh g, spg/mr plat
Posts: 85
interesting - UA twitter posted at 11:30pdt
We're aware of an issue with our system & are working to resolve it. We'll update as we learn more. We apologize for the inconvenience.
but nothing since...still seems spotty.
We're aware of an issue with our system & are working to resolve it. We'll update as we learn more. We apologize for the inconvenience.
but nothing since...still seems spotty.
Last edited by califcoast; Oct 14, 2016 at 1:02 am
Oct 14, 2016, 1:29 am
#49
Join Date: Jul 2006
Location: HAK / HFE / NYC / SIN / SZX
Programs: UA 1K 1MM, Honors Diamond, IHG Diamond Amb, Marriott Platinum,SQ, DL, AA, Hyatt
Posts: 688
System is not working. I got locked out due to not answering ALL the correct security questions.
Just called UA Web support and was told nothing they could do.
This is crazy. Not happy
Just called UA Web support and was told nothing they could do.
This is crazy. Not happy
Oct 14, 2016, 2:21 am
#50
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
Out here on Guam. Website is up but I can't log-in online.
Saw several UA flights (NRT and MNL) depart from GUM although the NRT flight was waiting for some time on the tarmac.
Saw several UA flights (NRT and MNL) depart from GUM although the NRT flight was waiting for some time on the tarmac.
Oct 14, 2016, 8:18 am
#56
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,345
Oct 14, 2016, 9:44 am
#57
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
I continue to be amazed at how poorly UA does in communicating. Problems happen, but there is no excuse for the lack of communication coming for UA when problems do occur. First rule of crisis management: communicate. Second rule: communicate. Even if you do not have any updates, communicate.
Looking through all the social media comments, most are about lack of communication as much as the problem itself.
When will UA ever learn?
Looking through all the social media comments, most are about lack of communication as much as the problem itself.
When will UA ever learn?
Oct 14, 2016, 10:14 am
#58
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
I flewLAX-SFO last night. Missed connection. So many people in line at customer service desks (UC closed .... why? When everything so messed up?) they came to people with yellow-handle bags and said [paraphrasing] "so many in line, it will be 90-120 minutes to get to you. Then not sure if hotels will be available. Book your room at reasonable rate and submit claim." When I asked "what's reasonable?" she laughed and said "not a suite at the Ritz."
Now sitting SFO UC. It's still a {mess}. Trying to catch up from mess last night -- and the storm moving thru this morning.
My 30-min flight has been ON TIME, then DELAYED 90 MIN, then DELAYED 30 MIN, then ON TIME, now DELAYED 123 MIN as they juggle planes and weather. My outbound scheduled to leave 17 mins before the inbound is schedule to land.
I'll wait til scheduled departure at 10:20 .... then probably will rent a car for 3-hour drive.
I don't blame them for computer outages .... but lack of succinct communication last night sucked. Today, the weather sucks!
Now sitting SFO UC. It's still a {mess}. Trying to catch up from mess last night -- and the storm moving thru this morning.
My 30-min flight has been ON TIME, then DELAYED 90 MIN, then DELAYED 30 MIN, then ON TIME, now DELAYED 123 MIN as they juggle planes and weather. My outbound scheduled to leave 17 mins before the inbound is schedule to land.
I'll wait til scheduled departure at 10:20 .... then probably will rent a car for 3-hour drive.
I don't blame them for computer outages .... but lack of succinct communication last night sucked. Today, the weather sucks!
Last edited by WineCountryUA; Oct 14, 2016 at 11:36 am Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
Oct 14, 2016, 10:21 am
#59
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
I was (thankfully) unaffected as I wasn't traveling yesterday, but am now seeing incorrect flight times listed on all my future reservations...
Both of my future ORD-CLE flights now show 2h18m flight times for a 5:33pm CST departure and a 7:51pm EST arrival... As if UA.com suddenly can't account for timezones.
Anyone else seeing this?
Both of my future ORD-CLE flights now show 2h18m flight times for a 5:33pm CST departure and a 7:51pm EST arrival... As if UA.com suddenly can't account for timezones.
Anyone else seeing this?
Oct 14, 2016, 10:26 am
#60
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
I flewLAX-SFO last night. Missed connection. So many people in line at customer service desks (UC closed .... why? When everything so messed up?) they came to people with yellow-handle bags and said [paraphrasing] "so many in line, it will be 90-120 minutes to get to you. Then not sure if hotels will be available. Book your room at reasonable rate and submit claim." When I asked "what's reasonable?" she laughed and said "not a suite at the Ritz."
Now sitting SFO UC. It's still a {mess}. Trying to catch up from mess last night -- and the storm moving thru this morning.
My 30-min flight has been ON TIME, then DELAYED 90 MIN, then DELAYED 30 MIN, then ON TIME, now DELAYED 123 MIN as they juggle planes and weather. My outbound scheduled to leave 17 mins before the inbound is schedule to land.
I'll wait til scheduled departure at 10:20 .... then probably will rent a car for 3-hour drive.
I don't blame them for computer outages .... but lack of succinct communication last night sucked. Today, the weather sucks!
Now sitting SFO UC. It's still a {mess}. Trying to catch up from mess last night -- and the storm moving thru this morning.
My 30-min flight has been ON TIME, then DELAYED 90 MIN, then DELAYED 30 MIN, then ON TIME, now DELAYED 123 MIN as they juggle planes and weather. My outbound scheduled to leave 17 mins before the inbound is schedule to land.
I'll wait til scheduled departure at 10:20 .... then probably will rent a car for 3-hour drive.
I don't blame them for computer outages .... but lack of succinct communication last night sucked. Today, the weather sucks!
"The future's so bright, I gotta wear shades." -Timbuk3
Last edited by WineCountryUA; Oct 14, 2016 at 11:37 am Reason: quote updated to reflect Moderator edit