Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#3196
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,449
ITA Matrix doesn't actually have anything shorter than NAN-AKL-PPT; $555+ in economy on NZ with a 9 1/2 hour travel time. There may be local ULCCs that don't publish to the global distribution systems.
#3198
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Correct that it wouldn't work as an excursionist perk. It is at least marginally possible as an award if you're willing to pay for each leg separately -- but I doubt you're going to find availability.
ITA Matrix doesn't actually have anything shorter than NAN-AKL-PPT; $555+ in economy on NZ with a 9 1/2 hour travel time. There may be local ULCCs that don't publish to the global distribution systems.
ITA Matrix doesn't actually have anything shorter than NAN-AKL-PPT; $555+ in economy on NZ with a 9 1/2 hour travel time. There may be local ULCCs that don't publish to the global distribution systems.
#3199
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,449
That is what i meant by "Island Hopper" not the UA official thing around Guam and all, I meant like something like https://www.airtahiti.com/ or even go by water taxi/ferry
It's over 2,000 miles. I don't think a water taxi or ferry is likely to be an option.
#3203
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Just to keep venting from my above frustrations. SQ actually has MNL-SIN-SFO for 2 in I class (visible on Aeroplan). Yet, not bookable via UA. I just want to burn these miles and be done with UA at this point.
#3204
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
Wow. This thread is eye-opening for me--I never knew the rules changed a few years ago. For decades I'd been changing single segments on a one-way award without trouble. Now, I regret booking a less-than-ideal one-way, 2-segment award booking, thinking I could simply change one of the segments if space became available later. Which it did. But 2 phone agents wouldn't move move me...I booked:
AAA - BBB - CCC, where AAA-BBB is a 6AM departure with a 6-hour layover at BBB.
Now a 10AM AAA-BBB became available, now leaving a 2-hour layover at BBB.
...Thus saving a family of four, including a 5 and 3-year old from a hell of a long travel day...But United told me 'no', twice, since BBB-CCC has no X/XN availability...Even though I'm holding 4 XN seats on that flight. I was told to either go pound sand or cancel the existing, and hope they re-allocate those 4 XN seats...Ha! And, "Thanks for being a 1K, we value your business."
The kicker is that all segments are on a CR2. I'm actually fighting to ride on this abomination of an aircraft...Twice (4 times for the round trip). But it is over Christmas to the in-laws, and a GREAT redemption value, 20K each R/T versus $600.
AAA - BBB - CCC, where AAA-BBB is a 6AM departure with a 6-hour layover at BBB.
Now a 10AM AAA-BBB became available, now leaving a 2-hour layover at BBB.
...Thus saving a family of four, including a 5 and 3-year old from a hell of a long travel day...But United told me 'no', twice, since BBB-CCC has no X/XN availability...Even though I'm holding 4 XN seats on that flight. I was told to either go pound sand or cancel the existing, and hope they re-allocate those 4 XN seats...Ha! And, "Thanks for being a 1K, we value your business."
The kicker is that all segments are on a CR2. I'm actually fighting to ride on this abomination of an aircraft...Twice (4 times for the round trip). But it is over Christmas to the in-laws, and a GREAT redemption value, 20K each R/T versus $600.
#3205
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
can connection leg on *A partner award be dropped without losing overall ticket/res?
Hi all -- it's been a while since I've had to remember about married segments, etc. on award tix, so hoping you can give me the latest advice.
I was able to secure 2 C/J award seats on Swiss using UA miles, where the return portion of the itinerary is ATH-ZRH-EWR. Turns out we no longer want to return from ATH but rather IST. We could even entertain buying separate tickets to get to ZRH, and only taking the transatlantic portion.
Is it possible to reticket to achieve this, without risk of losing the space?
I don't want to have to release the overall ZRH-EWR ticket or space in trying to do this -- it comes available so rarely. Is it possible to remove / reticket without the ATH-ZRH leg, without having to cancel overall ticket, which has no guarantee of the space reopening? And after that even try to add the IST-ZRH alternative? I guess that would be a repricing, as it's no longer EU.
Is this possible with some capable agent help? Or not even to be attempted? Thanks!
I was able to secure 2 C/J award seats on Swiss using UA miles, where the return portion of the itinerary is ATH-ZRH-EWR. Turns out we no longer want to return from ATH but rather IST. We could even entertain buying separate tickets to get to ZRH, and only taking the transatlantic portion.
Is it possible to reticket to achieve this, without risk of losing the space?
I don't want to have to release the overall ZRH-EWR ticket or space in trying to do this -- it comes available so rarely. Is it possible to remove / reticket without the ATH-ZRH leg, without having to cancel overall ticket, which has no guarantee of the space reopening? And after that even try to add the IST-ZRH alternative? I guess that would be a repricing, as it's no longer EU.
Is this possible with some capable agent help? Or not even to be attempted? Thanks!
Last edited by TA; May 7, 2019 at 8:54 pm
#3206
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 942
No. The moment you miss a leg on your itinerary, Swiss will cancel the rest of the ticket.
#3207
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
Thanks, but I'm not talking about skipping the leg. I'm talking about modifying the itinerary well in advance. Edited above to make that clearer. Sorry the title can be misconstrued in that regard.
#3208
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,449
That said, there are no guarantees here. There have been sporadic reports of success. There have also been quite a few refusals, as the newer system that the agents are supposed to use can only do this if award space is still available on all partner segments.
The older system can do it; unfortunately, it also has a nasty habit of -- sometimes -- failing to confirm the ticket update with the operating carrier properly, causing awards to be cancelled without notice. If you decide to try this, make a note of your current ticket number; call to make the change, and then ask the agent for your updated ticket number, which must be different. After you do that, you'll need to check with the operating carrier to make sure that their system has the updated ticket number from UA.
OP doesn't appear to be asking about skipping a segment, but rather changing their itinerary ahead of time.
#3209
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
The older system can do it; unfortunately, it also has a nasty habit of -- sometimes -- failing to confirm the ticket update with the operating carrier properly, causing awards to be cancelled without notice. If you decide to try this, make a note of your current ticket number; call to make the change, and then ask the agent for your updated ticket number, which must be different. After you do that, you'll need to check with the operating carrier to make sure that their system has the updated ticket number from UA.
#3210
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,449
I wouldn't recommend trying to talk your way into this. If you get an inexperienced agent who's trying something they're unfamiliar with, I'd worry that the chances are better that the end result is messed up. Rather, just be prepared to HUCA. That is -- call, explain what you want to do, and be prepared to be polite if they refuse. Then try again.