Jun 2, 2016, 9:06 am
Last edit by: WineCountryUA
As there are multi-threads on inflight service and meals, will re-focus this thread on the hard product, the seats (and things related to the seat -- pillows, pads, blankets, ...)
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules
United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.
*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."
Seat Chart.
Press release: http://www.prnewswire.com/news-relea...300278706.html
NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."
Path-Breaking Design
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
Elevated Dining Experience
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Raising The Bar With United Polaris Business Class Lounges
United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.
The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.
United Polaris Introduction
United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.
More information on the United Polaris business class can be found at united.com/Polaris.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
Archive - United Polaris - New Business Class seats & inflight service {Archive}
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.
*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."
Seat Chart.
Press release: http://www.prnewswire.com/news-relea...300278706.html
NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."
Path-Breaking Design
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
Elevated Dining Experience
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Raising The Bar With United Polaris Business Class Lounges
United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.
The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.
United Polaris Introduction
United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.
More information on the United Polaris business class can be found at united.com/Polaris.
[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.
Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.
Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
Archive - United Polaris - New Business Class seats & inflight service {Archive}
United Polaris - Business Class seats -- hard product comments
Jul 26, 2019, 10:44 pm
#196
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,616
Not to gloat, but for a fraction of the price I just completed a 4 leg LOT trip ORD-WAW-DUS and return. Service was impeccable to the point where the crew made sure that the tray cloths (remember those?) were oriented with the LOT log oriented in the lower right corner, logo up. Wines catered were what were on the menu. We had a nice multi page menu with full descriptions. Food was delicious and served at the proper temp. Salmon wasn’t a blob on the plate but nicely served with a wonderful creamy dill sauce and capers. Everything except the dessert cart was plated in the galley and not in dog bowls. A fruit side was neatly arranged slices. One thing on a short haul was slices of rare beef with a cranberry cheese sauce!! A pasta salad was fresh as could be and included things like slices of fresh crispy celery. Everything screamed “someone cares”. Several things were enhanced with caviar on top. Rolls were warmed. Butter was soft. Ice cream was perfect temp and delicious. Breakfast has a hot choice and not what Mrs, Milepig calls gruel. Wine presented with the label facing me. Every server who passed me (when I wasn’t sleeping) stopped to ask if they could bring me something. Wines served from the bottle with the label facing me. Everyone was gracious and smiling the entire trip. The lounge in WAW was fine although a bit crowded. Other places they use the LH senator lounge. Why would anyone spend four times as much for UA? The steep dive happened not that long ago and the bottom seems to have not been reached. Thanks, Kirby. Is anyone listening or do they just not care?
Jul 27, 2019, 6:42 am
#197
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 564
Just flew UA79 EWR to NRT in J.
This is the first time experiencing the true Polaris seat, not the 2-2-2 or dreaded 2-4-2 Fauxlaris.
As a hard product, it's a good seat. I'm 5'8" tall, so the length and the footwell in the L window seats is quite good. I don't like the aisle seats, too close to people.
The width is a bit tight. so if you're a heavier person, I would look at more of a legacy lie flat. The ANA Dreamliners have very spacious business class, for instance.
As for the soft product. Other than one power tripping FA who shouted over the intercom that "the seatbelt sign is on for a reason, so stay in your seat!," it was a pleasant flight and everyone was *very* friendly and helpful.
Pros: In-flight service and attitude of FA's is *much* improved.
-Slippers, gel pillow and all bedding were at my seat upon boarding. I asked for PJ's and a mattress pad and received them immediately.
-Even though the food was sub-par and lifeless, it was delivered efficiently and service was just much improved over my previous UA flights.
A few cons:
-The ground experience was very bad. They only had one jetway hooked up, so no Business Class lane. Not really acceptable for premium passengers arriving after the first boarding call to be told to wait in a Group 1 line a mile long.
-The Spiderman amenity kit is a product for children. Can I have my Polaris metal canister back with Cowshed products?
-I ordered the Japanese option, wished I hadn't. It was overcooked and lifeless. Perhaps the American option was better, although I saw others get it and one guy sent his back. What is happening at EWR with catering? Can we have ANA cater UA flights to Asia? 5-star restaurant quality on that airline.
-In-flight snack options limited. Pretzels, chips and apples. Not a Stroopwaffel or cookie to be found.
Overall, nice job, United!
This is the first time experiencing the true Polaris seat, not the 2-2-2 or dreaded 2-4-2 Fauxlaris.
As a hard product, it's a good seat. I'm 5'8" tall, so the length and the footwell in the L window seats is quite good. I don't like the aisle seats, too close to people.
The width is a bit tight. so if you're a heavier person, I would look at more of a legacy lie flat. The ANA Dreamliners have very spacious business class, for instance.
As for the soft product. Other than one power tripping FA who shouted over the intercom that "the seatbelt sign is on for a reason, so stay in your seat!," it was a pleasant flight and everyone was *very* friendly and helpful.
Pros: In-flight service and attitude of FA's is *much* improved.
-Slippers, gel pillow and all bedding were at my seat upon boarding. I asked for PJ's and a mattress pad and received them immediately.
-Even though the food was sub-par and lifeless, it was delivered efficiently and service was just much improved over my previous UA flights.
A few cons:
-The ground experience was very bad. They only had one jetway hooked up, so no Business Class lane. Not really acceptable for premium passengers arriving after the first boarding call to be told to wait in a Group 1 line a mile long.
-The Spiderman amenity kit is a product for children. Can I have my Polaris metal canister back with Cowshed products?
-I ordered the Japanese option, wished I hadn't. It was overcooked and lifeless. Perhaps the American option was better, although I saw others get it and one guy sent his back. What is happening at EWR with catering? Can we have ANA cater UA flights to Asia? 5-star restaurant quality on that airline.
-In-flight snack options limited. Pretzels, chips and apples. Not a Stroopwaffel or cookie to be found.
Overall, nice job, United!
Jul 27, 2019, 6:44 am
#198
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,616
A few cons:
-The ground experience was very bad. They only had one jetway hooked up, so no Business Class lane. Not really acceptable for premium passengers arriving after the first boarding call to be told to wait in a Group 1 line a mile long.
-The Spiderman amenity kit is a product for children. Can I have my Polaris metal canister back with Cowshed products?
-I ordered the Japanese option, wished I hadn't. It was overcooked and lifeless. Perhaps the American option was better, although I saw others get it and one guy sent his back. What is happening at EWR with catering? Can we have ANA cater UA flights to Asia? 5-star restaurant quality on that airline.
-In-flight snack options limited. Pretzels, chips and apples. Not a Stroopwaffel or cookie to be found.
Overall, nice job, United!
Jul 27, 2019, 7:06 am
#199
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Jul 27, 2019, 11:33 am
#200
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
Just flew UA79 EWR to NRT in J.
This is the first time experiencing the true Polaris seat, not the 2-2-2 or dreaded 2-4-2 Fauxlaris.
As a hard product, it's a good seat. I'm 5'8" tall, so the length and the footwell in the L window seats is quite good. I don't like the aisle seats, too close to people.
The width is a bit tight. so if you're a heavier person, I would look at more of a legacy lie flat. The ANA Dreamliners have very spacious business class, for instance.
As for the soft product. Other than one power tripping FA who shouted over the intercom that "the seatbelt sign is on for a reason, so stay in your seat!," it was a pleasant flight and everyone was *very* friendly and helpful.
Pros: In-flight service and attitude of FA's is *much* improved.
-Slippers, gel pillow and all bedding were at my seat upon boarding. I asked for PJ's and a mattress pad and received them immediately.
-Even though the food was sub-par and lifeless, it was delivered efficiently and service was just much improved over my previous UA flights.
A few cons:
-The ground experience was very bad. They only had one jetway hooked up, so no Business Class lane. Not really acceptable for premium passengers arriving after the first boarding call to be told to wait in a Group 1 line a mile long.
-The Spiderman amenity kit is a product for children. Can I have my Polaris metal canister back with Cowshed products?
-I ordered the Japanese option, wished I hadn't. It was overcooked and lifeless. Perhaps the American option was better, although I saw others get it and one guy sent his back. What is happening at EWR with catering? Can we have ANA cater UA flights to Asia? 5-star restaurant quality on that airline.
-In-flight snack options limited. Pretzels, chips and apples. Not a Stroopwaffel or cookie to be found.
Overall, nice job, United!
This is the first time experiencing the true Polaris seat, not the 2-2-2 or dreaded 2-4-2 Fauxlaris.
As a hard product, it's a good seat. I'm 5'8" tall, so the length and the footwell in the L window seats is quite good. I don't like the aisle seats, too close to people.
The width is a bit tight. so if you're a heavier person, I would look at more of a legacy lie flat. The ANA Dreamliners have very spacious business class, for instance.
As for the soft product. Other than one power tripping FA who shouted over the intercom that "the seatbelt sign is on for a reason, so stay in your seat!," it was a pleasant flight and everyone was *very* friendly and helpful.
Pros: In-flight service and attitude of FA's is *much* improved.
-Slippers, gel pillow and all bedding were at my seat upon boarding. I asked for PJ's and a mattress pad and received them immediately.
-Even though the food was sub-par and lifeless, it was delivered efficiently and service was just much improved over my previous UA flights.
A few cons:
-The ground experience was very bad. They only had one jetway hooked up, so no Business Class lane. Not really acceptable for premium passengers arriving after the first boarding call to be told to wait in a Group 1 line a mile long.
-The Spiderman amenity kit is a product for children. Can I have my Polaris metal canister back with Cowshed products?
-I ordered the Japanese option, wished I hadn't. It was overcooked and lifeless. Perhaps the American option was better, although I saw others get it and one guy sent his back. What is happening at EWR with catering? Can we have ANA cater UA flights to Asia? 5-star restaurant quality on that airline.
-In-flight snack options limited. Pretzels, chips and apples. Not a Stroopwaffel or cookie to be found.
Overall, nice job, United!
Jul 27, 2019, 12:57 pm
#202
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Not to gloat, but for a fraction of the price I just completed a 4 leg LOT trip ORD-WAW-DUS and return. Service was impeccable to the point where the crew made sure that the tray cloths (remember those?) were oriented with the LOT log oriented in the lower right corner, logo up. Wines catered were what were on the menu. We had a nice multi page menu with full descriptions. Food was delicious and served at the proper temp. Salmon wasn’t a blob on the plate but nicely served with a wonderful creamy dill sauce and capers. Everything except the dessert cart was plated in the galley and not in dog bowls. A fruit side was neatly arranged slices. One thing on a short haul was slices of rare beef with a cranberry cheese sauce!! A pasta salad was fresh as could be and included things like slices of fresh crispy celery. Everything screamed “someone cares”. Several things were enhanced with caviar on top. Rolls were warmed. Butter was soft. Ice cream was perfect temp and delicious. Breakfast has a hot choice and not what Mrs, Milepig calls gruel. Wine presented with the label facing me. Every server who passed me (when I wasn’t sleeping) stopped to ask if they could bring me something. Wines served from the bottle with the label facing me. Everyone was gracious and smiling the entire trip. The lounge in WAW was fine although a bit crowded. Other places they use the LH senator lounge. Why would anyone spend four times as much for UA? The steep dive happened not that long ago and the bottom seems to have not been reached. Thanks, Kirby. Is anyone listening or do they just not care?
Only problem is, the routing and connection times between the West Coast and Europe are brutal, with some 35 hours outbounds or returns.
Jul 27, 2019, 1:56 pm
#203
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Not to gloat, but for a fraction of the price I just completed a 4 leg LOT trip ORD-WAW-DUS and return. Service was impeccable to the point where the crew made sure that the tray cloths (remember those?) were oriented with the LOT log oriented in the lower right corner, logo up. Wines catered were what were on the menu. We had a nice multi page menu with full descriptions. Food was delicious and served at the proper temp. Salmon wasn’t a blob on the plate but nicely served with a wonderful creamy dill sauce and capers. Everything except the dessert cart was plated in the galley and not in dog bowls. A fruit side was neatly arranged slices. One thing on a short haul was slices of rare beef with a cranberry cheese sauce!! A pasta salad was fresh as could be and included things like slices of fresh crispy celery. Everything screamed “someone cares”. Several things were enhanced with caviar on top. Rolls were warmed. Butter was soft. Ice cream was perfect temp and delicious. Breakfast has a hot choice and not what Mrs, Milepig calls gruel. Wine presented with the label facing me. Every server who passed me (when I wasn’t sleeping) stopped to ask if they could bring me something. Wines served from the bottle with the label facing me. Everyone was gracious and smiling the entire trip. The lounge in WAW was fine although a bit crowded. Other places they use the LH senator lounge. Why would anyone spend four times as much for UA? The steep dive happened not that long ago and the bottom seems to have not been reached. Thanks, Kirby. Is anyone listening or do they just not care?
Jul 27, 2019, 3:30 pm
#204
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 564
I fly ANA and it is superior to UA.
Why do I fly UA long haul when there are better options? PQD and PQM. it’s to earn the status and the miles, so I can redeem awards on foreign airlines.
Why do I fly UA long haul when there are better options? PQD and PQM. it’s to earn the status and the miles, so I can redeem awards on foreign airlines.
Jul 27, 2019, 3:32 pm
#205
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
The J cabin has 60 seats. If you arrive after boarding has started, but before they've moved to Group 2, you're going to wait in line. No different from many other carriers. I've waited in some very long lines as a CX or LH J pax.
Jul 27, 2019, 3:40 pm
#206
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 564
UA doesn't ever offer a "business class" line. Business class is Group 1.
The J cabin has 60 seats. If you arrive after boarding has started, but before they've moved to Group 2, you're going to wait in line. No different from many other carriers. I've waited in some very long lines as a CX or LH J pax.
The J cabin has 60 seats. If you arrive after boarding has started, but before they've moved to Group 2, you're going to wait in line. No different from many other carriers. I've waited in some very long lines as a CX or LH J pax.
Jul 27, 2019, 3:58 pm
#207
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
As noted above, UA Group 1 = business class line + *G/elites. UA 77W has 60J seats, so it will be long regardless. I don't see how NH J line would be any shorter given that their planes are usually 52-68J seats--maybe they have less *G/elites. Given that UA GS/1K get to pre-board, it might even reduce the number of people in Group 1.
Jul 27, 2019, 4:03 pm
#208
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 564
Right. What I’m describing is that others airlines have a completely separate boarding line and jetway for F and J Pax. You can just walk up anytime before they close the door and walk right on anytime. No need to wait in line with everybody else.
I’m sure UA will never have it, but fun to dream!
I’m sure UA will never have it, but fun to dream!
Jul 27, 2019, 4:16 pm
#209
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
Right. What I’m describing is that others airlines have a completely separate boarding line and jetway for F and J Pax. You can just walk up anytime before they close the door and walk right on anytime. No need to wait in line with everybody else.
I’m sure UA will never have it, but fun to dream!
I’m sure UA will never have it, but fun to dream!
Jul 27, 2019, 4:40 pm
#210
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