Nonsense. Z-class is upgradable. Please read the wiki. Just put it in ...

That is complete and utter nonsense, Of course you can convert these tickets where after conversion you only have NH flights remaining. There is absolutely no rule whatsoever that prevents this. Should be zero issues getting this converted.

Interestingly, and as some have posted above, I booked in Z and tried to apply an upgrade, and am on the waitlist. So it seems sometime Z works.

Z is not sometimes upgradable. Z is always upgradable!

That's good to know because :on the UA page for ANA upgrades it says, "The following ANA fare classes are eligible for PlusPoints upgrades: B, C, D, E, G, J, M, U and Y."

Z has been upgradable for many years (as seen in this thread and the +P success thread). Not listed ... correct. Doesn't make it ineligible.

More details needed. Upgrade is waitlisted? Upgrade got confirmed? At booking or from the waitlist?

Yes, you'd want to ultimately get this cleaned up - is the first flight on ANA?

the upgrade cleared subsequent to booking so now I have 2 "OK", before it showed "waitlisted" - first flight is United, this means I am going to get ping pong between the two carriers I think - i have a segment in Z and another in O

I have upgraded with Z a few times even though UA page says, "The following ANA fare classes are eligible for PlusPoints upgrades: B, C, D, E, G, J, M, U and Y."

Thanks — based on your reply, I tried again and this time the agent was able to do it, after a 20 min hold with the "support desk". The previous 3-4 agents I called all cited the same rule though, that there needed to be at least one UA-marketed flight on the ticket. (In the past, I've also gotten pushback from agents that there needed to be one UA-operated flight on the ticket... which is obviously untrue.)

Z is not the problem here. Having 2 'OK' is not good; both native NH flight numbers? Can you get 2 seats?

It might be o.k. checking in with UA - where and how are you connecting? I had a different problem that NH was able to resolve at the airport (took 1/2 hr), but I have not yet needed to resolve a 2 'OK' segments problem with NH. The closest I have seen was an old segment (prior to ticket change; flight was cancelled) persisting on the NH side ... and they were able to take care of it at check-in.

There are more and more untrained agents. I must have close to 100 tickets with no UA segments (after flight # conversions) - most of my Europe travel looks like that. UA can plate these no problem - TA rules don't apply to them. Of course they won't sell you these tickes outright, but it is within rules when doing a 'flight number conversion' for the purpose of upgrading a JV partner flight.

Just to support the experience that "more and more untrained agents..."

I had called earlier about converting to NH codes on a RT LAX-TYO 016 ticket and the agent at the time and the help desk had said I had to call my travel agent and that the travel agent would have to re-issue the ticket with native NH numbers. Upon contacting the travel agent, he said "at least one leg must be on UA metal".

Calling UA again (long live HUCA), a different agent and help desk combo easily did the conversion in five minutes. Now the waiting game begins. :)

I have heard the 'the TA needs to do this' nonsense as well. I usually just HUCA and hope to get an educated agent. Worst I had was '3 calls needed', but I fear it'll get worse and worse w/ UA not investing in training these days. I have even had 'supervisors' tell me 'it can't be done' ...

I put in a PlusPoints upgrade request online for an ANA flight from NRT to ORD. Space was not available so I was added to the waitlist. The upgrade cleared about 8 days before departure (yesterday), and today I posted about it here. I received an E-mail that I cleared the waitlist and was able to select seats on the ANA website. I was quite pleased.

An hour ago, I received an E-mail from United of a schedule change. Nothing seemingly changed (flight times, flight number, or equipment) except I was moved back to coach. It shows this downgrade both on UA.com and ANA.com. I just called United and they (the agent and her supervisor) can't figure out what happened and can't do anything either. The PlusPoints were automatically refunded.

My only recourse is to reapply for the upgrade. Has this ever happened to anyone else? Pretty disappointing!

Update: 15 minutes ago, the upgrade was not available. I just checked again and the upgrade was available and cleared. Sure hope it sticks, very bizarre.

Hi I’m trying to request a PlusPoint upgrade for an ANA-operated flight NH889 departing on 2nd December (HND-SYD). When I fill out the form, it gives me the following message confirming the availability of upgrade.

https://cimg8.ibsrv.net/gimg/www.fly...b6596649de.png

However, when I click on “Confirm upgrade”, it then gives me this following error message:
https://cimg2.ibsrv.net/gimg/www.fly...95830778c8.png

I tried this numerous times and called 1k premier support desk and talked to several agents, none of them able to assist me and have given me all sort of random guesses. I also called ANA support team (horrible wait times of more than an hour each time I call) and they blamed it on the United's system. Has anyone had a similar issue or know what the solution is? It seems unfair that I am not allowed to use Plus Points due to the technical error.

Not sure ... upgrade space doesn't seem to be available for that flight according to EF. Maybe a glitch? And because it thinks it is available it doesn't go to the WL option?