Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Oct 12, 2016 | 7:23 pm
#2116
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,218
Any upgraded segments?
Oct 12, 2016 | 7:58 pm
#2117
Join Date: Jul 2012
Posts: 1,319
Nothing upgraded.
The new reservation does include some flights on LH/SK, but it's all vanilla low cost economy, UA ticket.
The new reservation does include some flights on LH/SK, but it's all vanilla low cost economy, UA ticket.
Oct 12, 2016 | 9:17 pm
#2118
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,468
I haven't been able to change reservations online for at least a year.
The website is fundamentally broken.
The website is fundamentally broken.
Oct 12, 2016 | 9:51 pm
#2119
Join Date: Jul 2012
Posts: 1,319
It sure is 
They seem to be replacing "somewhat working" functionality that's more directly related to systems under the hood with superficial screens that don't map to what's underneath. All looks pretty, but eventually throws you into the old workflow and then completely fails (i.e. the new cancel/change selector accessible from the "existing reservations" screen, or the new booking interface).
I used to really appreciate how clear and effective the site was, compared to many other airlines. A few years of this, and UA site will be as useful as Air China.
They seem to be replacing "somewhat working" functionality that's more directly related to systems under the hood with superficial screens that don't map to what's underneath. All looks pretty, but eventually throws you into the old workflow and then completely fails (i.e. the new cancel/change selector accessible from the "existing reservations" screen, or the new booking interface).
I used to really appreciate how clear and effective the site was, compared to many other airlines. A few years of this, and UA site will be as useful as Air China.
Oct 13, 2016 | 5:25 am
#2120
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,069
Last week I called in and cancelled a reservation due to Matthew. Two days ago I viewed the cancelled reservation online and was able to select new flights but I didn't complete the transaction so not sure if the whole process works.
Oct 13, 2016 | 11:24 am
#2122
Join Date: Feb 2015
Posts: 1,200
Absolutely.
Today, I tried to change an award ticket to a different route (same origin / destination)...simple one-way search. No multi city, etc.
It surprisingly went well all the way till the credit card page..then "ERROR".
Anyways, I was not in a mood to waste my time calling UA as the change I needed was not crucial.
What a broken website!
Today, I tried to change an award ticket to a different route (same origin / destination)...simple one-way search. No multi city, etc.
It surprisingly went well all the way till the credit card page..then "ERROR".
Anyways, I was not in a mood to waste my time calling UA as the change I needed was not crucial.
What a broken website!
Oct 13, 2016 | 2:21 pm
#2123
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 602
60k RDM Offer on UA.com not working
When I am logged in on the UA homepage right now at the top here is a link to a special offer that says 60,000 miles await, learn more. When I click the link and then enter my MP number where it says enter to receive you special offer it says I am not eligible? Why is this offer even showing up when I'm logged in if I'm not eligible? Is there a functionality problem, or is UA just trying to frustrate me by offering me something and then telling me afterward that I'm not eligible?
Oct 13, 2016 | 3:32 pm
#2124
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
It's probs just a MP Explorer offer.
You're better off with Chase Sapphire Reserved regardless.
You're better off with Chase Sapphire Reserved regardless.
Oct 13, 2016 | 5:07 pm
#2125
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 602
The URL of the offer page linked at the home page is/was titled Loyalty Promotions, so I don't think it was for a CC. Anyway, now it has disappeared as fast as it first showed up. I would never get an Explorer anyway as you said, just worthless. I still have my PMUA Select card though which I will never part ways with.
Oct 16, 2016 | 5:10 am
#2126
Join Date: Jul 2016
Posts: 42
Anyone having problems accessing account?
Hi,
When I go to united.com and click on the gold sign-in block on the left side, there is no problem. It shows me my total award miles and status etc. However, when I then click on "view account" it never brings me to the normal account window with activity etc. Instead, it brings me to another login screen where I can never successfully login. I never get an error, it just keeps dumping me back to the same login screen.
Anyone else having issues viewing their account?
thanks
When I go to united.com and click on the gold sign-in block on the left side, there is no problem. It shows me my total award miles and status etc. However, when I then click on "view account" it never brings me to the normal account window with activity etc. Instead, it brings me to another login screen where I can never successfully login. I never get an error, it just keeps dumping me back to the same login screen.
Anyone else having issues viewing their account?
thanks
Oct 16, 2016 | 5:20 am
#2127
Join Date: Jul 2016
Posts: 42
Ugh - ok, it was some kind of cookie problem. Deleted all United cookies and I'm back in.
Oct 16, 2016 | 6:19 am
#2128
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
I had the same problem a couple of days ago, with the same fix.
Oct 16, 2016 | 11:58 am
#2129
Flyertalk Evangelist, Moderator: United Airlines MileagePlus
Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,148
Now that I've seen this several times I think it's worth noting:
The inventory displayed and loaded on united.com for 777-200 equipment flying p.s. routes is (almost always?) wrong. This is not just an Expert Mode issue; it will price flights, both revenue and award/upgrade, according to the incorrect inventory and error out on purchase if you are trying to book phantom space. For example, I saw two flights on a particular day which were
J9 ... Z9 ZN9 P0 PN0 R0 RN0 IN0 I0
J9 ... Z9 ZN9 P9 PN9 R9 RN9 IN9 I0
I was clued in to the oddity because I can't imagine a Friday evening flight to ever be IN9. Sure enough, trying to confirm an RPU on the second flight failed, and when I loaded the flights in EF, they were in fact
J9 ... Z9 P9
J9 ... Z9 P5
I called the web support desk and was able to confirm that the first flight had R space, whereas the second flight did not. So not only was there erroneously advertised R space on the second flight, but also booking a ticket on the first one would happily charge you a Z fare even though there was P space available.
I saw a similar issue about six months ago with phantom P space on a p.s. 772, so I think this is a pervasive bug which still has not been fixed.
The inventory displayed and loaded on united.com for 777-200 equipment flying p.s. routes is (almost always?) wrong. This is not just an Expert Mode issue; it will price flights, both revenue and award/upgrade, according to the incorrect inventory and error out on purchase if you are trying to book phantom space. For example, I saw two flights on a particular day which were
J9 ... Z9 ZN9 P0 PN0 R0 RN0 IN0 I0
J9 ... Z9 ZN9 P9 PN9 R9 RN9 IN9 I0
I was clued in to the oddity because I can't imagine a Friday evening flight to ever be IN9. Sure enough, trying to confirm an RPU on the second flight failed, and when I loaded the flights in EF, they were in fact
J9 ... Z9 P9
J9 ... Z9 P5
I called the web support desk and was able to confirm that the first flight had R space, whereas the second flight did not. So not only was there erroneously advertised R space on the second flight, but also booking a ticket on the first one would happily charge you a Z fare even though there was P space available.
I saw a similar issue about six months ago with phantom P space on a p.s. 772, so I think this is a pervasive bug which still has not been fixed.
Oct 16, 2016 | 7:08 pm
#2130
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
I'm trying to use miles to upgrade an itinerary, it keeps telling me:
Guess I have to call now 
Error
! Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
! Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K., phone 0800 028 5003; elsewhere use the local phone number.