Travel Companion no combine status after RPU request
Mar 5, 2016, 8:09 am
#1
Original Poster
Join Date: Nov 2013
Programs: UA 1k 1mil. Marriott Titanium
Posts: 202
Travel Companion no combine status after RPU request
So I made the reservation together and then requested RPU for the both of us and the system separated our reservations with different confirmation number. When I changed our flight within 24hr there was no fee for me but for the other person there is a fee and also baggage fees. We were wait listed RPU and now the other person has to pay to be in economy plus. So I'm being penalized for requesting RPU...real nice
Mar 5, 2016, 8:30 am
#2
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
So I made the reservation together and then requested RPU for the both of us and the system separated our reservations with different confirmation number. When I changed our flight within 24hr there was no fee for me but for the other person there is a fee and also baggage fees. We were wait listed RPU and now the other person has to pay to be in economy plus. So I'm being penalized for requesting RPU...real nice
Finally, how many bags are you checking between the two? You should be able to check 3 bags. If more, tell the check-in agent to look into the history, I'm sure they can see that the reservation used to be together and waive the fee
Mar 5, 2016, 8:53 am
#3
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
The system is doing what "it thinks is right" 
because it sees a non-status/lower status passenger but that's not how it should work because you both were originally on a single reservation carrying your 1k status. This has happened with goalie-parents when goalie-dad was a 1k (and also now as gold) and a simple phone call to reservations fixed it
because it sees a non-status/lower status passenger but that's not how it should work because you both were originally on a single reservation carrying your 1k status. This has happened with goalie-parents when goalie-dad was a 1k (and also now as gold) and a simple phone call to reservations fixed it
Mar 5, 2016, 9:00 am
#4
Join Date: Feb 2012
Location: DEN
Programs: UA MP Gold, 1MM, Global Entry
Posts: 470
The system is doing what "it thinks is right" because it sees a non-status/lower status passenger but that's not how it should work because you both were originally on a single reservation carrying your 1k status. This has happened with goalie-parents when goalie-dad was a 1k (and also now as gold) and a simple phone call to reservations fixed it
because it sees a non-status/lower status passenger but that's not how it should work because you both were originally on a single reservation carrying your 1k status. This has happened with goalie-parents when goalie-dad was a 1k (and also now as gold) and a simple phone call to reservations fixed it
Mar 5, 2016, 9:12 am
#5
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
I was informed by check-in desk recently that if you split a reservation (this was a mileage redemption ticket), the remaining non-status passengers no longer receive the baggage allowance of the elite that was split off. I figured that was the recent change where mileage tickets no longer hold the credentials of the sponsors miles. Is the rule different for revenue vs. mileage tickets? Next time should I be asking check-in desk to look into history of booking to see that elite was on the itinerary and that baggage allowance should be that of elite, as elite is still on this flight, and standing right in front of them, the only reason for the split was upgrade possibility?
Mar 5, 2016, 9:19 pm
#6
Original Poster
Join Date: Nov 2013
Programs: UA 1k 1mil. Marriott Titanium
Posts: 202
Was told on the phone that it has to be done at the airport and they might waive the fees. But I'm not going to the airport to change the flight to tomorrow especially if you don't live near the airport.
The airport agent seems to have more flexibility than the call center which is really at home agents unless you get the ticketing desk or web support agents who has more flexibility to make changes it seems.
The airport agent seems to have more flexibility than the call center which is really at home agents unless you get the ticketing desk or web support agents who has more flexibility to make changes it seems.