Last edit by: WineCountryUA
United Travel Options packages - Economy Plus Enhanced
Economy Plus Essentials
This package offers Economy Plus seating and an extra standard checked bag you'll save on these travel perks by purchasing them together.
Economy Plus Enhanced
With this package, you'll receive the Essentials (Economy Plus seating and an extra standard checked bag) plus Premier Access, a United Club℠ trip pass and extra award miles for each passenger on the reservation, at a reduced cost compared to adding these features individually.
This package offers Economy Plus seating and an extra standard checked bag you'll save on these travel perks by purchasing them together.
Economy Plus Enhanced
With this package, you'll receive the Essentials (Economy Plus seating and an extra standard checked bag) plus Premier Access, a United Club℠ trip pass and extra award miles for each passenger on the reservation, at a reduced cost compared to adding these features individually.
Economy Plus Essentials and Economy Plus Enhanced Q&A [CONSOLIDATED]
#151
Join Date: Sep 2012
Location: DEN
Posts: 65
My husband is a Platinum, who will be taking his first flight of 2016 tomorrow.
"EconomyPlus Enhanced" has appeared on all of his upcoming flights when viewing his reservation on the app, right under the name/seat assignment. He has not paid for E+ enhanced, but has gotten the E+ seats for free as part of his status.
We are wondering if Platinum and above will receive comp Club passes because of the E+ Enhanced designation? I would suspect not, but am curious why the name of a paid package would appear for someone who has not paid for it.
He checked in for tomorrow's flight, and now the words "CPU requested" appear where "EconomyPlus Enhanced" did before. The app is not showing a Club Pass. Still wondering why the E+ Enhanced text appears on any of his reservations at all.
Gretchen
"EconomyPlus Enhanced" has appeared on all of his upcoming flights when viewing his reservation on the app, right under the name/seat assignment. He has not paid for E+ enhanced, but has gotten the E+ seats for free as part of his status.
We are wondering if Platinum and above will receive comp Club passes because of the E+ Enhanced designation? I would suspect not, but am curious why the name of a paid package would appear for someone who has not paid for it.
He checked in for tomorrow's flight, and now the words "CPU requested" appear where "EconomyPlus Enhanced" did before. The app is not showing a Club Pass. Still wondering why the E+ Enhanced text appears on any of his reservations at all.
Gretchen
#152
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,441
My husband is a Platinum, who will be taking his first flight of 2016 tomorrow.
"EconomyPlus Enhanced" has appeared on all of his upcoming flights when viewing his reservation on the app, right under the name/seat assignment. He has not paid for E+ enhanced, but has gotten the E+ seats for free as part of his status.
We are wondering if Platinum and above will receive comp Club passes because of the E+ Enhanced designation? I would suspect not
"EconomyPlus Enhanced" has appeared on all of his upcoming flights when viewing his reservation on the app, right under the name/seat assignment. He has not paid for E+ enhanced, but has gotten the E+ seats for free as part of his status.
We are wondering if Platinum and above will receive comp Club passes because of the E+ Enhanced designation? I would suspect not
So if not purchased, no UC access.
#153
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,764
This might have been a prescient prediction - he has moved from UA to Walgreens, and the documents are nowhere to be found on his website anymore.
#154
Join Date: Aug 2006
Posts: 24
I have a LAX-ORD-FCO flight coming up in a few weeks on saver award tickets on which I purchased Economy Plus Essentials for $339/person, which is E+ and an extra checked bag. For two people this is a healthy chunk of change for 3 more inches of legroom.
Yesterday I got a notice that there was a 12-minute schedule change on the LAX-ORD leg. I happened to look at the reservation today and saw that my seat assignments were missing. I tried to add them back and it wanted to charge me $308/each for the seats and no option for the Economy Plus Essentials. So I called and, to make a long story and 2 CSRs hanging up on me short, the schedule change caused my EPE purchase to be canceled and refunded. Talking to the CSRs there was no way they would be able to add it back to my reservations since it's a one-time only offer. Normally, I was told, they would just cancel the reservation and have me start over but there was no more saver economy availability on this itinerary. (I did ask if they would open saver J availability but that was immediately shot down. Doesn't hurt to ask...) After I was hung up on a second time, the CSR on call #3 was able to immediately help. She put me in the E+ seats I originally requested at no charge so now I only need to pay for the second bag at $100/each, which is far cheaper than what I was paying before.
So the moral of the story is: if you have a schedule change they might/will cancel your EPE with no recourse but eventually you might get ahold of someone who will give you a better deal than you had before.
Yesterday I got a notice that there was a 12-minute schedule change on the LAX-ORD leg. I happened to look at the reservation today and saw that my seat assignments were missing. I tried to add them back and it wanted to charge me $308/each for the seats and no option for the Economy Plus Essentials. So I called and, to make a long story and 2 CSRs hanging up on me short, the schedule change caused my EPE purchase to be canceled and refunded. Talking to the CSRs there was no way they would be able to add it back to my reservations since it's a one-time only offer. Normally, I was told, they would just cancel the reservation and have me start over but there was no more saver economy availability on this itinerary. (I did ask if they would open saver J availability but that was immediately shot down. Doesn't hurt to ask...) After I was hung up on a second time, the CSR on call #3 was able to immediately help. She put me in the E+ seats I originally requested at no charge so now I only need to pay for the second bag at $100/each, which is far cheaper than what I was paying before.
So the moral of the story is: if you have a schedule change they might/will cancel your EPE with no recourse but eventually you might get ahold of someone who will give you a better deal than you had before.
#155
Join Date: Feb 2017
Posts: 9
Hello,
I am trying to figure out if the Economy Plus Essentials Option allows me to have 2 checked bags for free on a flight from TLV to SFO and back.
As the first bag is free anyways on these flights and on the Economy Plus Essentials it mentions you get a extra checked bag. BUT it doesn't say if that extra bag is for free so I am not sure if thats true.
Can some one confirm please?
Thanks
I am trying to figure out if the Economy Plus Essentials Option allows me to have 2 checked bags for free on a flight from TLV to SFO and back.
As the first bag is free anyways on these flights and on the Economy Plus Essentials it mentions you get a extra checked bag. BUT it doesn't say if that extra bag is for free so I am not sure if thats true.
Can some one confirm please?
Thanks
#156
Join Date: May 2014
Location: New York State
Posts: 6
United's Economy Plus Is A Disaster- DO NOT BUY IT!
I have just returned from a trip to Costa Rica on United. When I booked the flights I paid the extra charge for the Economy Plus program which gets you a passable seat and an extra checked bag for free. When I arrived at Newark to check in, the Kiosk machine demanded $80 for two "extra" bags. We went instead to the counter to check in. There i showed the agent the receipt for the Plus Program payment. Her answer? "Sir, this just allows you to pay $40 each for the extra bags". Oddly, this is the same answer that 3 separate customer service people had given me on the telephone the night before when the United system wouldn't allow me to check in unless i paid another $80 dollars for the "extra" bags! A supervisor at the check in counter told the agent to refund my money and she did so. But the supervisor then reversed himself and told her to collect $80. I refused and wouldn'tt give her my credit card. I just walked away.
The exact same thing happened yesterday on the return flight. The agent said the exact same thing. "no sir, you misunderstand. this just allows you to pay the extra $80"! This time, however, an astute supervisor stepped in and recognized that we were entitled to two extra bags at no charge.
United has clearly not prepared either its computers or its employees for this program. DO NOT PURCHASE THE ECONOMY PLUS PACKAGE UNTIL THESE FAILURES OF MANAGEMENT AND COMMUNICATION HAVE BEEN RESOLVED.
The exact same thing happened yesterday on the return flight. The agent said the exact same thing. "no sir, you misunderstand. this just allows you to pay the extra $80"! This time, however, an astute supervisor stepped in and recognized that we were entitled to two extra bags at no charge.
United has clearly not prepared either its computers or its employees for this program. DO NOT PURCHASE THE ECONOMY PLUS PACKAGE UNTIL THESE FAILURES OF MANAGEMENT AND COMMUNICATION HAVE BEEN RESOLVED.
#157
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,524
The exact same thing happened yesterday on the return flight. The agent said the exact same thing. "no sir, you misunderstand. this just allows you to pay the extra $80"! This time, however, an astute supervisor stepped in and recognized that we were entitled to two extra bags at no charge.
Note I'm assuming that you don't have status with United or any other source of additional free bags, and were traveling in United Economy.
Hello,
I am trying to figure out if the Economy Plus Essentials Option allows me to have 2 checked bags for free on a flight from TLV to SFO and back.
As the first bag is free anyways on these flights and on the Economy Plus Essentials it mentions you get a extra checked bag. BUT it doesn't say if that extra bag is for free so I am not sure if thats true.
Can some one confirm please?
Thanks
I am trying to figure out if the Economy Plus Essentials Option allows me to have 2 checked bags for free on a flight from TLV to SFO and back.
As the first bag is free anyways on these flights and on the Economy Plus Essentials it mentions you get a extra checked bag. BUT it doesn't say if that extra bag is for free so I am not sure if thats true.
Can some one confirm please?
Thanks
The extra standard checked bag feature will grant travelers one extra standard checked bag at 50 lbs. (23 kg) added to their allowance for the associated trip, including any baggage benefits from MileagePlus Premier status, a checked baggage subscription or purchasing a ticket with certain credit cards. It does not cover any additional charges due to overweight or oversized baggage.
#158
Join Date: May 2014
Location: New York State
Posts: 6
You Understand What Essentials Promises, But None of The Employees Do
I don't know about your flights, but the United flights I've flown give you one free checked bag when I fly Economy Plus. So the Plus Essentials package gives you an additional free checked bag. So the total is 2 free bags. The problem is that very few United employees have even heard of the Essentials package, much less know what it includes. So when they read the material I show them, their reaction is "Yes, this allows you to pay for a second bag". Although this is ridiculous, that's what all but a very few actually think. This is why I'd be VERY cautious about selecting the Essentials op
#159
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,107
Elite status and / or most international routes include baggage allowance.
And the E+ Essentials package does allow +1 additional bag for the traveler.
HOWEVER, it appears EWR-SJO, has no inherent baggage allowance -- so the E+ Essentials covered the first and you should have paid for the seconds -- appears the agents (& computer) were CORRECT.
Last edited by WineCountryUA; Mar 2, 2017 at 12:58 pm Reason: added image
#160
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,574
#161
Join Date: May 2014
Location: New York State
Posts: 6
Did you not read the original post? I said at the beginning we were traveling to Costa Rica. In case it's not clear, that's a foreign country. Thus, 1 free bag. And Essentials gives you another for a total of 2. If you're flying within the US the package would save you (if my memory is correct} $8 in each direction. That may or may not be worth the hassle. But there were 2 of us so it saved us $32.
#162
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,574
Did you not read the original post? I said at the beginning we were traveling to Costa Rica. In case it's not clear, that's a foreign country. Thus, 1 free bag. And Essentials gives you another for a total of 2. If you're flying within the US the package would save you (if my memory is correct} $8 in each direction. That may or may not be worth the hassle. But there were 2 of us so it saved us $32.
#163
Join Date: May 2014
Location: New York State
Posts: 6
??????
Go to United and search for flights from anywhere in the USA to Liberia, Costa Rica. Then proceed to buy a ticket and you will, as if by magic, get one free checked bag -- As did everyone on our flight last night and our flight at the end of January.
Last edited by WineCountryUA; Mar 2, 2017 at 5:12 pm Reason: Unneeded comments deleted
#164
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,574
Here, once again, is a link to the online baggage calculator. You can also read your receipt to see your free baggage allowance.
Last edited by WineCountryUA; Mar 2, 2017 at 5:14 pm Reason: Updated quote to reflect Mod edits and removed resposne to deleted content
#165
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,914
If you go to United site baggage charge calculator page and plug in any domestic USA starting point and any Costa Rica ending point it clearly says $25 for first bag and $40 for second bag if you have no status, are not in a premium cabin, don't have a CC that gives free checked bag and have not purchased any package that would give you a free bag. So with your E+ package that give a free additional bag you get your first one free and have to pay $40 for your second bag.
And I went to the UA site and went through the steps to purchase a ticket ( did not complete it) at the point where it asks me to click continue I want to buy it there was a link to the baggage fee calculator page, I clicked on it and got the same info we have all been telling you. So the agents were correct in trying to get you to pay $40 for your second bag. End of story.
So now you have multiple people here telling you and multiple agents telling you all the same thing.
Can you post a screen shot that proves it said you get a free bag when you actually purchase the ticket or are we all just supposed to not believe the baggage calculator and all the agents and take your word for it that it said that?
And I went to the UA site and went through the steps to purchase a ticket ( did not complete it) at the point where it asks me to click continue I want to buy it there was a link to the baggage fee calculator page, I clicked on it and got the same info we have all been telling you. So the agents were correct in trying to get you to pay $40 for your second bag. End of story.
So now you have multiple people here telling you and multiple agents telling you all the same thing.
Can you post a screen shot that proves it said you get a free bag when you actually purchase the ticket or are we all just supposed to not believe the baggage calculator and all the agents and take your word for it that it said that?
Last edited by WineCountryUA; Mar 2, 2017 at 4:15 pm Reason: removed response to deleted post