A question about dates of birth
Oct 24, 2015 | 11:22 am
#1
Original Poster
Join Date: Dec 2005
Programs: DL GM, AA PLT.
Posts: 567
A question about dates of birth
I haven't flown UA in a while, though this has never been a problem.
I'm from the UK, so we express our dates of birth day/month/year. My d.o.b is inputted accordingly within my MP account.
I went to book a flight today, and for some reason the website now sees my d.o.b. in US terms i.e. month/day/year. 'No problem' I think, so I go to change it to the US-style. 'Oh no,' says UA.com, 'you have to email proof your date of birth has changed.' Sigh.
Any suggestions welcome.
I'm from the UK, so we express our dates of birth day/month/year. My d.o.b is inputted accordingly within my MP account.
I went to book a flight today, and for some reason the website now sees my d.o.b. in US terms i.e. month/day/year. 'No problem' I think, so I go to change it to the US-style. 'Oh no,' says UA.com, 'you have to email proof your date of birth has changed.' Sigh.
Any suggestions welcome.
Oct 24, 2015 | 11:32 am
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
This is not a fatal error. If you don't plan to travel UA often just ignore it -- you will not likely be eligible for expedited security.
If you do plan to travel more UA in the future, submit the requested materials.
You might try calling MPSC but if in no hurry. just mail it in.
If you do plan to travel more UA in the future, submit the requested materials.
You might try calling MPSC but if in no hurry. just mail it in.
Oct 24, 2015 | 12:04 pm
#3
Join Date: Apr 2006
Posts: 3,540
You can try emailing your passport information page to them with the explanation that you transposed your month and day due to US vs. European conventions.
Personally I think not being eligible for expedited security is a big deal. UA really should just make it easier by using 3 letter abbreviations for the month. That way there's far less confusion.
Personally I think not being eligible for expedited security is a big deal. UA really should just make it easier by using 3 letter abbreviations for the month. That way there's far less confusion.
Oct 24, 2015 | 12:22 pm
#4
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,648
I guess I'm a little surprised that a company with a fair number of non-USA customers wouldn't have an easy way to deal with this - assuming that their systems wouldn't have had a method to deal with this right at the start.
Oct 24, 2015 | 6:04 pm
#6
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA Plat, MM *G for life, AY Plat, BA Silver
Posts: 10,553
Since the website changed to the pmCO one, there is consistent muddling of dates. Essentially, there's a UK front end on some pages, but then it navigates to pages where the date is expressed differently. Another example of small town middle America thinking and execution that is killing the company.