Originally Posted by nnn
(Post 35149204)
We went EWR-SFO on a 777 a week or so ago, split across Business and PP. (Also took the $350 upsell.) The food was the same in J & PP. Service was equally terrible in both cabins. FAs hardly to be seen outside of scheduled services. We were all dying of thirst at the end of the flight.
Not sure if this is normal or just a bad flight. David |
Originally Posted by nnn
(Post 35149204)
FAs hardly to be seen outside of scheduled services. We were all dying of thirst at the end of the flight.
|
Originally Posted by char777
(Post 35147839)
Food is still the same – thai chicken or butternut squash pasta eastbound, chicken with broccoli and polenta or pasta westbound. There was supposed to be a menu refresh starting in April, though I don't know if that included p.s. routes. that said, flew premium transcontinental in PP eastbound in mid-Feb and westbound in mid-March. Both times, got ‘chicken or pasta’, and as a vegetarian, selected the pasta, which was the butternut squash both directions. Is it supposed to be different east vs. west (I realize yes, it should, but whether it typically is). was disappointed no new options were offered in the March flight. Wife (and kids, on one of them) had special ordered Asian veg and what rediculousness - I don’t need to repeat here - search upthread and you can read about it. |
Flew EWR-LAX yesterday, and while the Thai chicken noodles have been on the menu a while, frankly I like it (better than the omnipresent braised short rib that was on the menu and was like playing Russian roulette when it came to how it turned out, IMO). Sundae was solid, although no strawberries and for some reason, the ice cream was quite soft / had already melted a bit. Usually I have had the opposite issue with UA (the ice cream can be like a brick), but I don't love it when it's already half-melted either.
Nothing super-special but overall found the meal to be fine. |
Originally Posted by Kacee
(Post 35149582)
If I'm thirsty, I'll ring the call button or (more likely) just go to the galley and ask for a drink. Is it bad service? Yep. Am I going to just sit there and not do anything about it? Nope.
Still, didn't mean to make the point as an FT rant -- more just providing info to others about the service in the spirit of the thread. Worst I've experienced in several flights in p.s. J and post-p.s. J over many years, but was my first time in at least a year being in that flight. |
Advice
Im flying from LAX to EWR on 23 May
The aircraft was changed from a 787 to an old 2-4-2 (in "First") 777-200 1. Any advice on the best seat (I'm in 1L) 2. Does the service include Saks bedding amenity kit and the same premium transcend meal as Polaris on the 787? Thanks Ian |
Originally Posted by ianassum
(Post 35172850)
Im flying from LAX to EWR on 23 May
The aircraft was changed from a 787 to an old 2-4-2 (in "First") 777-200 1. Any advice on the best seat (I'm in 1L) .... 1L is a good seat, rear facing. Many consider this a roomy, comfortable seat. Negatives -- not direct aisle accessible, less personal storage
Originally Posted by ianassum
(Post 35172850)
2. Does the service include Saks bedding amenity kit and the same premium transcend meal as Polaris on the 787?
|
Thank you - much appreciated
|
Originally Posted by ianassum
(Post 35172850)
Does the service include Saks bedding amenity kit and the same premium transcend meal as Polaris on the 787?
Note that business class on the premium t-cons is not "Polaris" branded (though many of the aircraft operating on the route have the Polaris seat); rather front cabin is simply called "United Business." |
Originally Posted by ianassum
(Post 35172850)
Im flying from LAX to EWR on 23 May
The aircraft was changed from a 787 to an old 2-4-2 (in "First") 777-200 1. Any advice on the best seat (I'm in 1L) 2. Does the service include Saks bedding amenity kit and the same premium transcend meal as Polaris on the 787? Thanks Ian Although there’s been hints of a quality uptick in some of UA’s meals, don’t expect anything good and you won’t be disappointed. If you’re flexible, UA often will let a passenger switch to a flight with real Polaris seats after a swap like you’ve encountered. Tell them you don’t like the new a/c and want to be on flight so-and-so. |
Any tips for first time up-front travelers?
Family will be traveling EWR-SFO in July and upgraded to Business (Booked 40k PP awards since it was 32k for Y awards, and got upgrade offer for $500, which seemed like a good deal to splurge and fly up-front for our first time).
Super excited but looking for any tips to make the most of this experience. |
Originally Posted by sfoden_UA_stucky
(Post 35175913)
Family will be traveling EWR-SFO in July and upgraded to Business (Booked 40k PP awards since it was 32k for Y awards, and got upgrade offer for $500, which seemed like a good deal to splurge and fly up-front for our first time).
Super excited but looking for any tips to make the most of this experience. |
Transcend
Autocorrect😂😩 that should have read transcon
Transcendant would have been two serves of three types of caviar on SWISS for dinner and breakfast as part of their "monthly special" menu from ZRH to SIN Consistent customer focused care will never be the terrain of UA and AA |
I am a newly frequent traveler on the SFO/EWR route. Noticed that from June onward they've swapped UA 2059 to the old 772 (2-4-2 config). Other flights seem to be using the polaris craft.
For those with experience, is it likely this is a system issue that will get resolved shortly? Or should I swap flights to a different time to ensure I'm not stuck on that disastrous layout. |
Originally Posted by a.tall.guy
(Post 35211497)
I am a newly frequent traveler on the SFO/EWR route. Noticed that from June onward they've swapped UA 2059 to the old 772 (2-4-2 config). Other flights seem to be using the polaris craft.
For those with experience, is it likely this is a system issue that will get resolved shortly? Or should I swap flights to a different time to ensure I'm not stuck on that disastrous layout. For sleeping, I'd rather have these than Polaris |
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