Question about recieving credit for missed connection
Jun 30, 2015, 1:03 am
#1
Original Poster
Join Date: Jun 2012
Location: NYC
Programs: UA 1K, Hyatt Globalist, Bonvoy Titanium, Hilton Diamond
Posts: 368
Question about recieving credit for missed connection
I was flying from EWR-IAH-BRO. The flight left EWR late and we landed in IAH too late to make the connection to BRO, which was the last flight out for the day. I was flying for work to only overnight in BRO and return in the early morning with time sensitive materials. Do to missing the overnight connection there was no longer a need for me to continue on to BRO, so I was instructed to just overnight in IAH and return to EWR in the morning. Would I still receive credit for the IAH-BRO, BRO-IAH segments? I am guessing no since they weren't flown, but I figured there might be a snowballs chance in hell to request credit since it was UA's delay that caused me to miss the flight...
Jun 30, 2015, 5:51 am
#2
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
You should get your credit for that send in a original routing credit (ORC) and say that it was a TRIP IN VAIN because of the missed connection.
http://www.united.com/web/en-US/cont...ageCredit.aspx
http://www.united.com/web/en-US/cont...ageCredit.aspx
Jun 30, 2015, 6:51 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I just did this last week. Sent a webform (it's the complaint, not missing miles form) and received an email with the credit in less than 90 minutes.
This has nothing to do with the Trip in Vain provisions of the COC, but rather is a simple customer service gesture. UA has all the information and all you need is two sentences, "I misconnected due to a late-arriving flight into IAH and therefore returned to EWR. Please credit me for the the miles, PQS and PQD for IAH-BRO-IAH."
Note that your employer is entitled to refund of the ticket (all segments) under the Trip in Vain provisions. If your employer makes that claim, you will not receive ORC. So, check with your employer first.
This has nothing to do with the Trip in Vain provisions of the COC, but rather is a simple customer service gesture. UA has all the information and all you need is two sentences, "I misconnected due to a late-arriving flight into IAH and therefore returned to EWR. Please credit me for the the miles, PQS and PQD for IAH-BRO-IAH."
Note that your employer is entitled to refund of the ticket (all segments) under the Trip in Vain provisions. If your employer makes that claim, you will not receive ORC. So, check with your employer first.