Does anybody have any actual information about this or are we going to read nothing but negative speculation?
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Originally Posted by Baze
(Post 24966819)
Does anybody have any actual information about this or are we going to read nothing but negative speculation?
Are you suggesting the plane didn't divert? Or, the passengers were put into a hotel? Or, they were fed? Or, United Contintal did communicate? Or, they weren't sent to EWR? Which reported facts are you disputing and why? |
Originally Posted by Baze
(Post 24966819)
Does anybody have any actual information about this or are we going to read nothing but negative speculation?
1. The PAX were taken to Military dormitories. 2. The PAX were given NO info from UA on what was going on. 3. The PAX were given NO food for several hours. 4. The PAX were given two blankets. 5. The flight crew were put up in a hotel. 6. The flight went to EWR from Goose Bay, not onto LHR. FAIL, FAIL, FAIL on UA! UA has turned into a joke. UA should have refunded every person on that flt and given another free trip. That would have kept this mess out of social media. ANOTHER UA FAILURE! If I was on that flt, I would be pissed and I would contact UA, the media and let people know how UA treats people. As for the brave soldiers in the Canadian Military. They joined. The PAX on UA did not. I served my time in the US Air Force and I know when I am being treated bad. UA you failed big time on this one! |
One of the passengers posted an hour ago on the Daily Mail site:
I was on this flight, we are still trying to get to London. It's an absolute nightmare and we are being treated very poorly here - people have a right to be upset. Sleeping in cold barracks, having a note posted outside getting changed every hour and united airlines ignoring every call and confrontation - it's a nightmare. Another post by a resident of Goose Bay an hour ago: These barracks are steam heated, the heating is shut off every Spring. It has been cooler than usual in Goose Bay recently and it takes a few days to fire up the heating again. Also, these barracks are sparsely used so aren't fitted out like the regularly used barracks. I heard someone say there was folks running around in the early hours rounding up towels and blankets as they aren't provided but there wasn't enough time to make sure every room had extra blankets. Maybe UA will get a press release out on Monday. |
Originally Posted by NewportGuy
(Post 24966750)
How did the crew clear customs then?
It's not uncommon to hold pax from a diverted flight in a sterile area. It's likely some percentage did not have visas for Canada. |
Originally Posted by LASUA1K
(Post 24966566)
Sorry but if you don't have a spare then people doing scheduling have an issue. If you don't have a spare you cancel another flight and get those passengers off of Goose Bay. If you can't do that EWR has several 757's that could've been sent up to pick up the passengers and get them to LHR.
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Ok, either we are missing something here, or UA is really hitting new lows:
1) It took them 20 hours to actually get the passengers out of Goose Bay 2) After those 20 hours, the passengers were flown to EWR 3) After arriving at EWR, the passengers spent yet another 3 hours sitting around EWR and then took the same exact plane to LHR. UA 2063 - still en route to LHR right now. This really sounds like pure insanity from an operational standpoint. BTW, looks like today's UA 925 made a (brief) diversion to Goose Bay as well. |
Originally Posted by yevlesh2
(Post 24967136)
BTW, looks like today's UA 925 made a (brief) diversion to Goose Bay as well.
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Originally Posted by tom911
(Post 24966951)
...Maybe UA will get a press release out on Monday.
Full of compassion and truth, as usual. "United Airlines spokesperson Hallie Eisenpress said in a statement that "hotel space was not available, so we accommodated our customers at a local military base and provided meals."" http://www.kmbz.com/Passengers-Aboar...ight-/21633226 |
Originally Posted by Kacee
(Post 24966230)
Although if the problem really was an inoperable rudder, I'd be pretty happy to be back on the ground.
UA fleet stretched so thin right now, probably no spare widebodies to send to pick them up. Hell of a way to run an airline. |
Again, UA didn't have 2 757's to get those people to LHR? It's a joke, 20 hours just to be flown to EWR. Who made that idiotic decision?
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Originally Posted by Baze
(Post 24966819)
Does anybody have any actual information about this or are we going to read nothing but negative speculation?
I know it is against the rules to call out individual posters, but it does seem a bit disingenuous to wave the flag only when it is sunshine and puppy dogs. This was a colossal fail, and you would think United would be falling all over themselves to apologize and explain. |
Originally Posted by flyallegheny
(Post 24967704)
Yes, it looks like UA 925 LHR-IAD stopped there. UA 2065 YYR-EWR looks like it was an unscheduled flight for other refugees.
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Originally Posted by minnyfly
(Post 24966332)
If the mechanics are doing this on purpose (seems possible), they're only shooting themselves in the foot. This isn't how you will get better contracts.
Originally Posted by NewportGuy
(Post 24968004)
I know it is against the rules to call out individual posters, but it does seem a bit disingenuous to wave the flag only when it is sunshine and puppy dogs. This was a colossal fail, and you would think United would be falling all over themselves to apologize and explain.
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"This Experience Redefines A Travel Nightmare."
That's the quote on Good Morning America this morning.
Passengers Aboard Diverted United Airlines Flight Spend Night in Unheated Military Barracks. A public relations disaster, as it absolutely should be. |
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