Change fee paid with old money!!!
Apr 27, 2015, 11:57 am
#1
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Change fee paid with old money!!!
Haven't seen any reports of this, and a search turned up nada.
Just changed a flight with an agent (round trip changed to one way, so needed to call).
Original ticket about $740. New ticket about $450. Received an E-Cert for about $90. The agent specifically said that the change fee would be taken from the credit...I repeated that back to him and he confirmed it. Finally!!!!
Just changed a flight with an agent (round trip changed to one way, so needed to call).
Original ticket about $740. New ticket about $450. Received an E-Cert for about $90. The agent specifically said that the change fee would be taken from the credit...I repeated that back to him and he confirmed it. Finally!!!!
Apr 27, 2015, 2:05 pm
#2
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
Haven't seen any reports of this, and a search turned up nada.
Just changed a flight with an agent (round trip changed to one way, so needed to call).
Original ticket about $740. New ticket about $450. Received an E-Cert for about $90. The agent specifically said that the change fee would be taken from the credit...I repeated that back to him and he confirmed it. Finally!!!!
Just changed a flight with an agent (round trip changed to one way, so needed to call).
Original ticket about $740. New ticket about $450. Received an E-Cert for about $90. The agent specifically said that the change fee would be taken from the credit...I repeated that back to him and he confirmed it. Finally!!!!
Apr 27, 2015, 2:11 pm
#3
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Indeed. And if this is indeed a policy change, that is the most significant reversal of procedures we've seen in a long time.
Last edited by goalie; Apr 27, 2015 at 8:10 pm Reason: Removed trolling comments
Apr 27, 2015, 2:38 pm
#4
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It is, if my experience wasn't a one-off or a mistake, but it seems to me that there would have to have been a software modification to even allow the agent to pull this off. Cautiously optimistic...waiting for corroboration.
Last edited by goalie; Apr 27, 2015 at 8:11 pm Reason: Edited quoted post to match edited original post
Apr 27, 2015, 5:20 pm
#5
Join Date: Jul 2007
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Was it a refundable fare? If so, this has always been allowed (Think of it as a full refund minus cancellation fee, and then buying a new ticket with the money you got back)
Apr 27, 2015, 6:13 pm
#6
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Apr 27, 2015, 10:10 pm
#9
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ney experience.
Apr 28, 2015, 7:01 am
#10
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Apr 28, 2015, 11:58 am
#12
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Apr 28, 2015, 12:20 pm
#13
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The fact that some agents are offering the old-money option may be a very good sign. As we know, it takes time for all agents to become aware of such changes to policy. I still run into agents who aren't aware of things like SDC (same-day change).
Apr 28, 2015, 12:47 pm
#14
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The old CO rule that seems to apply to today's UA, is that if it's a customer positive, staff are poorly trained and it takes time to trickle down. If it's a customer negative (or revenue generator), seems that all staff are well trained and appropriately aware on Day 1.
Apr 28, 2015, 1:15 pm
#15
Join Date: Mar 2010
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Or probably United coded the negative changes in the computer system to keep agents from straying.