Change fee paid with old money!!!
Apr 28, 2015, 9:41 pm
#16
Join Date: Feb 2008
Location: SFO/SJC
Programs: UA 1K, NW forever
Posts: 1,390
Apr 28, 2015, 9:47 pm
#17
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,918
I know that, please read the post and what I said again. E-certs have nothing to do with whether or not there is a fee for change or cancel. If it was a refundable fare why would they get an e-cert for the unused balance, it would have been refunded to their form of payment. But they got an e-cert for $90 after penalties/fees.
Apr 28, 2015, 11:47 pm
#18
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,176
If the credit was left on the original ticket, and then that credit was used to book a new ticket of a lower value, then the residual is issued as an ETC.
My guess is that this is what the agent did. Canceled the original refundable fare, left the value on the ticket, and then used that credit to purchase a new ticket, leaving the remaining the $90 as an ETC.
If they had refunded to the original payment method and then re-charged the OP would have actually been better off as they would have (eventually) got the money back as cash.
Apr 29, 2015, 1:22 am
#19
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,684
Maybe you should have searched through your own posts first, you had reply #1 to a similar fluke I reported 5 years ago 
http://www.flyertalk.com/forum/conti...new-money.html
http://www.flyertalk.com/forum/conti...new-money.html
Apr 29, 2015, 10:35 am
#20
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,867
Maybe you should have searched through your own posts first, you had reply #1 to a similar fluke I reported 5 years ago
http://www.flyertalk.com/forum/conti...new-money.html
http://www.flyertalk.com/forum/conti...new-money.html
Not a refundable ticket...it was an -UP and I just verified with an agent that it was in fact non-refundable. The same agent was not aware of any change in policy, so maybe it was a pmUA agent applying pmUA policies. Whatever...no skin off anyone's nose in any event.
Apr 29, 2015, 10:56 am
#21
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,918
Refundable fares can be refunded to original payment method, or left as credit under the original ticket, minus change/cancel fee.
If the credit was left on the original ticket, and then that credit was used to book a new ticket of a lower value, then the residual is issued as an ETC.
My guess is that this is what the agent did. Canceled the original refundable fare, left the value on the ticket, and then used that credit to purchase a new ticket, leaving the remaining the $90 as an ETC.
If they had refunded to the original payment method and then re-charged the OP would have actually been better off as they would have (eventually) got the money back as cash.
If the credit was left on the original ticket, and then that credit was used to book a new ticket of a lower value, then the residual is issued as an ETC.
My guess is that this is what the agent did. Canceled the original refundable fare, left the value on the ticket, and then used that credit to purchase a new ticket, leaving the remaining the $90 as an ETC.
If they had refunded to the original payment method and then re-charged the OP would have actually been better off as they would have (eventually) got the money back as cash.
Apr 29, 2015, 5:26 pm
#22
Join Date: Mar 2013
Posts: 363
I just cancelled 2 int'l tickets...was told by the agent that
the $300 change/cancellation fees have to come out from my credit card.
Good thing that the new fares are $140 lower. So, my net cancellation/change fees are only $160. Oh well, I can use up those ETCs
next year. I guess this lady was not up to the latest procedures.
Good thing that the new fares are $140 lower. So, my net cancellation/change fees are only $160. Oh well, I can use up those ETCs
next year. I guess this lady was not up to the latest procedures.