MP status incorrectly downgraded on address change - Options? [UA can restore status]
Jul 5, 2015, 9:36 am
#61
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Figured UA/MP would resolve this matter in this fashion. Humans can override computer systems that have been programmed to capture such discrepancies.
Jul 13, 2015, 11:46 pm
#62
Formerly known as James Flannery
Join Date: Feb 2013
Location: Alameda CA
Programs: UA 1K, Hyatt Platinum, SPG Gold, Marriott Gold
Posts: 30
Mileage Plus Status Mysteriously Downgraded from 1K to Platinum
So last year I flew 130,000 miles. As I type this I am looking at my 1K card that expires 1/31/2016. On June 13th I flew and had 1K status. I checked in tonight for a flight tomorrow and now my account and boarding pas says Premier Platinum??? How can that happen? I called but Mileage plus service is closed. Has anyone ever heard of this happening? Hopefully I can get it straightened out tomorrow.
Jul 13, 2015, 11:49 pm
#63
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
how close were you on PDQ in 2014?
maybe you were close and they removed some incorrectly awarded PDQ which dropped you under the threshold
maybe you were close and they removed some incorrectly awarded PDQ which dropped you under the threshold
Jul 14, 2015, 12:58 am
#65
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,858
Have you checked https://mystatus.united.com/ ??
It shows 2014 data, it it still reporting what you thought you did in 2014?
The reason for the "have your moved" {changed your MP address} question is http://www.flyertalk.com/forum/unite...stored-ua.html.
It shows 2014 data, it it still reporting what you thought you did in 2014?
The reason for the "have your moved" {changed your MP address} question is http://www.flyertalk.com/forum/unite...stored-ua.html.
Last edited by WineCountryUA; Jul 14, 2015 at 1:17 am
Jul 14, 2015, 1:42 am
#67
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Ah, OP moved from SIN, which would explain the drop (had between $7500-$10K PDQ in 2014?). Follow the steps outlined in the linked thread to restore status - a call to MP would hopefully solve it pretty quickly
Jul 14, 2015, 7:18 am
#68
Formerly known as James Flannery
Join Date: Feb 2013
Location: Alameda CA
Programs: UA 1K, Hyatt Platinum, SPG Gold, Marriott Gold
Posts: 30
Called an changed back to 1K. Woman on phone had no idea what happened. But I did move from Singapore back to US in June.
I checked the link and I flew 121,000 miles last year and had a spend of $9,930. But on my account it says spend waived because i met the minimum spend on my United Club cc.
When I moved back to the US maybe they downgraded me because of the $70 short of spend? Weird though because in 2014 I met all the requirements for where I lived.
They also told me on the phone that my flights in June only gave me the Platinum bonus level for miles. That is suppose to auto correct in 7 days.
I checked the link and I flew 121,000 miles last year and had a spend of $9,930. But on my account it says spend waived because i met the minimum spend on my United Club cc.
When I moved back to the US maybe they downgraded me because of the $70 short of spend? Weird though because in 2014 I met all the requirements for where I lived.
They also told me on the phone that my flights in June only gave me the Platinum bonus level for miles. That is suppose to auto correct in 7 days.
Jul 14, 2015, 7:43 am
#69
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
I checked the link and I flew 121,000 miles last year and had a spend of $9,930. But on my account it says spend waived because i met the minimum spend on my United Club cc.
When I moved back to the US maybe they downgraded me because of the $70 short of spend? Weird though because in 2014 I met all the requirements for where I lived.
They also told me on the phone that my flights in June only gave me the Platinum bonus level for miles. That is suppose to auto correct in 7 days.
When I moved back to the US maybe they downgraded me because of the $70 short of spend? Weird though because in 2014 I met all the requirements for where I lived.
They also told me on the phone that my flights in June only gave me the Platinum bonus level for miles. That is suppose to auto correct in 7 days.
Jul 14, 2015, 8:00 am
#70
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Yes, auto downgrade as UA clearly has done nothing to fix this bug since knowing about it for several months. Doesnt matter if its $1 or $9000 under the min.
There are answers in the linked thread. Since it was maybe not read the first few times it was mentioned:
https://www.flyertalk.com/forum/members/ua-insider.html
Or call UA again, and HUCA until they update it
CC or no CC wont matter for this
There are answers in the linked thread. Since it was maybe not read the first few times it was mentioned:
Or call UA again, and HUCA until they update it
CC or no CC wont matter for this
Jul 14, 2015, 3:41 pm
#71
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Of course he'll now be required to meet the US resident criteria which includes spend, and as noted, is only partially waived for UA credit cardholders up to Plat, but not 1K.
Sep 26, 2015, 5:30 am
#72
Join Date: Aug 2008
Posts: 1,470
Mileage Plus Status Downgrade?
I used to live in New Zealand and returned to the US in July 2015, when I changed my address back to the US with MP. My last MileagePlus status was Premier Platinum, having been 1K for several years prior to that.
Earlier this week I discovered that UA has changed my MP status to zero sometime this month, apparently because my PQD is less than $3K.
Now I understand that going forward I have to play by the new rules and have to meet the PQD levels along with the flown mileage levels. But what about the status I earned from my flying activity in 2014? Does that status not stay the same until 1/31/16, just as my MP membership card indicates?
I called MP but the woman answered the phone was very dismissive and short and simply kept repeating "you have no status, going by current rules"
What is the best course of action in this case?
Earlier this week I discovered that UA has changed my MP status to zero sometime this month, apparently because my PQD is less than $3K.
Now I understand that going forward I have to play by the new rules and have to meet the PQD levels along with the flown mileage levels. But what about the status I earned from my flying activity in 2014? Does that status not stay the same until 1/31/16, just as my MP membership card indicates?
I called MP but the woman answered the phone was very dismissive and short and simply kept repeating "you have no status, going by current rules"
What is the best course of action in this case?
Sep 26, 2015, 5:48 am
#73
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,858
Welcome to FT!, KiaOra
Sorry to hear of your problem.
This has been a re-occuring issue and has been handled incorrectly by UA. Have moved this into a thread with some advice and experiences on how to get UA to correct the issue.
Best wishes on getting UA to recognize their error.
Sorry to hear of your problem.
....
Now I understand that going forward I have to play by the new rules and have to meet the PQD levels along with the flown mileage levels. But what about the status I earned from my flying activity in 2014? Does that status not stay the same until 1/31/16, just as my MP membership card indicates? ....
Now I understand that going forward I have to play by the new rules and have to meet the PQD levels along with the flown mileage levels. But what about the status I earned from my flying activity in 2014? Does that status not stay the same until 1/31/16, just as my MP membership card indicates? ....
Best wishes on getting UA to recognize their error.
Mar 5, 2016, 8:19 pm
#74
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Looks like I'm the next up who has to fix this.
Just changed my primary address back to the US. Had been legitimately out of the country until a while ago...moved back, but kept my address (technically, which I still had access to) outside of the US so that my status (plat), which was valid until January '16, didn't claw back to silver.
However, logging in tonight, I noticed I was missing about 8700+ RDM that was there before the change, a few days ago. Sure enough, the bonus miles have been clawed back on my itineraries dating back to the start of revenue-based earning.
I guess I'll call the MPSC tomorrow to have them fix it....if not, I see a PM to UA Insider in my immediate future.
Anyone know of a way to proactively avoid this for the future (since UA seemingly hasn't fixed this I'd say non-minor system flaw)...my wife still has to change her address back, and would prefer if there's a way to have the change properly manifest for just going forward, rather then clawing back what was legitimately earned. Also wondering how many people don't notice this....I'd guess many more than those who do.
Just changed my primary address back to the US. Had been legitimately out of the country until a while ago...moved back, but kept my address (technically, which I still had access to) outside of the US so that my status (plat), which was valid until January '16, didn't claw back to silver.
However, logging in tonight, I noticed I was missing about 8700+ RDM that was there before the change, a few days ago. Sure enough, the bonus miles have been clawed back on my itineraries dating back to the start of revenue-based earning.
I guess I'll call the MPSC tomorrow to have them fix it....if not, I see a PM to UA Insider in my immediate future.
Anyone know of a way to proactively avoid this for the future (since UA seemingly hasn't fixed this I'd say non-minor system flaw)...my wife still has to change her address back, and would prefer if there's a way to have the change properly manifest for just going forward, rather then clawing back what was legitimately earned. Also wondering how many people don't notice this....I'd guess many more than those who do.