MP status incorrectly downgraded on address change - Options? [UA can restore status]
#1
Original Poster
Join Date: Feb 2006
Location: Singapore
Programs: UA 1K, Marriott LT PLT, SPG PLT
Posts: 138
MP status incorrectly downgraded on address change - Options? [UA can restore status]
I have been a 1K for the past 7 years residing in Singapore but I permanently moved back to the US this month.
I updated my MP Account mailing address to a US-based address last week and today was unpleasantly surprised when UA Mobile listed me as a Premier Gold.
I did not get any notification of my status downgrade.
In calendar year 2014 I earned 143k PQM. I didn't reach the PQD threshold for 1K, BUT as a non-US resident I was exempt from the PQD minimum spend.
I spoke with the MP Help Desk and my situation was "escalated for review" so I'm stuck in Premier Gold limbo for ~7 business days during which I will have several flights for work.
Very disappointed by how this was handled and how the phone agent and the supervisor couldn't promise me anything more than "We're looking into it".
Any ideas on how I can get my 1K status reactivated quicker? I'm on a flight EWR-ORD tomorrow and ORD-EWR on Tuesday and am hoping to be 1K from an upgrade/boarding/flight change perspective.
I updated my MP Account mailing address to a US-based address last week and today was unpleasantly surprised when UA Mobile listed me as a Premier Gold.
I did not get any notification of my status downgrade.
In calendar year 2014 I earned 143k PQM. I didn't reach the PQD threshold for 1K, BUT as a non-US resident I was exempt from the PQD minimum spend.
I spoke with the MP Help Desk and my situation was "escalated for review" so I'm stuck in Premier Gold limbo for ~7 business days during which I will have several flights for work.
Very disappointed by how this was handled and how the phone agent and the supervisor couldn't promise me anything more than "We're looking into it".
Any ideas on how I can get my 1K status reactivated quicker? I'm on a flight EWR-ORD tomorrow and ORD-EWR on Tuesday and am hoping to be 1K from an upgrade/boarding/flight change perspective.
#2
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
This is interesting; you earned 1K for 2015 based on having an out-of-country legit address in 2014. Does the program say you lose the benefits from 1K PQD waiver, the second you change address to the US? Retroactive consequences sort of? I haven't paid enough attention to such details to know (not terribly relevant to me).
That would be an interesting way to do business.
That would be an interesting way to do business.
#3
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,310
Wow - this is really pushing it UA... Assuming changing your address back to SIN will take too long - I'd say you are stuck at Gold for the short term - really surprised what they did to you considering you qualified for the full year last year...
#4
Join Date: Mar 2007
Posts: 4,966
This sounds like SOP for United these days. Make systems and policies that hurt loyal customers as much as possible. Another reason I have moved most of my business away from UA this year.
But, going from 1K to Gold a few years back I saw very little difference really if you fly from their hubs. Upgrades almost never clear either as 1K or Gold on popular routes and the GPUs/RPUs have become practically useless.
Bring your 1K card with you and see if the Gate Agents can do anything for you.
But, going from 1K to Gold a few years back I saw very little difference really if you fly from their hubs. Upgrades almost never clear either as 1K or Gold on popular routes and the GPUs/RPUs have become practically useless.
Bring your 1K card with you and see if the Gate Agents can do anything for you.
#5
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,129
I don't believe I'd settle for a "7 day" review & escalation. I'd be demanding a supervisor, or someone else empowered, while on the phone with them. They have the record of your 2014 address and your PQM available; that should be the only "review" necessary.
#6
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
I have been a 1K for the past 7 years residing in Singapore but I permanently moved back to the US this month.
I updated my MP Account mailing address to a US-based address last week and today was unpleasantly surprised when UA Mobile listed me as a Premier Gold.
I did not get any notification of my status downgrade.
In calendar year 2014 I earned 143k PQM. I didn't reach the PQD threshold for 1K, BUT as a non-US resident I was exempt from the PQD minimum spend.
I spoke with the MP Help Desk and my situation was "escalated for review" so I'm stuck in Premier Gold limbo for ~7 business days during which I will have several flights for work.
Very disappointed by how this was handled and how the phone agent and the supervisor couldn't promise me anything more than "We're looking into it".
Any ideas on how I can get my 1K status reactivated quicker? I'm on a flight EWR-ORD tomorrow and ORD-EWR on Tuesday and am hoping to be 1K from an upgrade/boarding/flight change perspective.
I updated my MP Account mailing address to a US-based address last week and today was unpleasantly surprised when UA Mobile listed me as a Premier Gold.
I did not get any notification of my status downgrade.
In calendar year 2014 I earned 143k PQM. I didn't reach the PQD threshold for 1K, BUT as a non-US resident I was exempt from the PQD minimum spend.
I spoke with the MP Help Desk and my situation was "escalated for review" so I'm stuck in Premier Gold limbo for ~7 business days during which I will have several flights for work.
Very disappointed by how this was handled and how the phone agent and the supervisor couldn't promise me anything more than "We're looking into it".
Any ideas on how I can get my 1K status reactivated quicker? I'm on a flight EWR-ORD tomorrow and ORD-EWR on Tuesday and am hoping to be 1K from an upgrade/boarding/flight change perspective.
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
If that is the case, then good grief, I didn't think that they would stoop to that level. It is petty and childish to do that and yet another example that they have lost the plot when it comes to looking after their loyal flyers.
#9
Original Poster
Join Date: Feb 2006
Location: Singapore
Programs: UA 1K, Marriott LT PLT, SPG PLT
Posts: 138
#10
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
I suspect Hanlon's Razor applies rather than "childish" behavior - "Never attribute to malice that which is adequately explained by stupidity"
#13
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Dollars to donuts a sweep ran that re-calculated 2015 status in order to pick up situations like missing miles being credited late. It saw the OP's PQM, PQD, and his US address and decided he should be Gold (correctly, based on the information it had at hand - but obviously incorrectly in any sane reasoning).
UA management deserves blame for a lot of what gets discussed on FT, but putting this on them is just asinine.
#14
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
... Dollars to donuts a sweep ran that re-calculated 2015 status in order to pick up situations like missing miles being credited late. It saw the OP's PQM, PQD, and his US address and decided he should be Gold (correctly, based on the information it had at hand - but obviously incorrectly in any sane reasoning). .....
#15
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
I have been a 1K for the past 7 years residing in Singapore but I permanently moved back to the US this month.
I updated my MP Account mailing address to a US-based address last week and today was unpleasantly surprised when UA Mobile listed me as a Premier Gold.
I did not get any notification of my status downgrade.
In calendar year 2014 I earned 143k PQM. I didn't reach the PQD threshold for 1K, BUT as a non-US resident I was exempt from the PQD minimum spend.
I spoke with the MP Help Desk and my situation was "escalated for review" so I'm stuck in Premier Gold limbo for ~7 business days during which I will have several flights for work.
Very disappointed by how this was handled and how the phone agent and the supervisor couldn't promise me anything more than "We're looking into it".
Any ideas on how I can get my 1K status reactivated quicker? I'm on a flight EWR-ORD tomorrow and ORD-EWR on Tuesday and am hoping to be 1K from an upgrade/boarding/flight change perspective.
I updated my MP Account mailing address to a US-based address last week and today was unpleasantly surprised when UA Mobile listed me as a Premier Gold.
I did not get any notification of my status downgrade.
In calendar year 2014 I earned 143k PQM. I didn't reach the PQD threshold for 1K, BUT as a non-US resident I was exempt from the PQD minimum spend.
I spoke with the MP Help Desk and my situation was "escalated for review" so I'm stuck in Premier Gold limbo for ~7 business days during which I will have several flights for work.
Very disappointed by how this was handled and how the phone agent and the supervisor couldn't promise me anything more than "We're looking into it".
Any ideas on how I can get my 1K status reactivated quicker? I'm on a flight EWR-ORD tomorrow and ORD-EWR on Tuesday and am hoping to be 1K from an upgrade/boarding/flight change perspective.