Why Are GPU Required for GUM-HNL Flights? {now 20 PlusPoints}
#121
Join Date: Apr 2012
Location: District of Columbia
Programs: UA: 1K, AA: Gold, Hilton: Diamond, Marriott: Plat Premier, Hertz: Pres Circle
Posts: 122
I finally decided to reach out to UA’s 1K desk about this route. I know it’s united’s prerogative to do whatever they want with their rewards program, but it’s awfully self-serving on this route. I’m flying it in two weeks and I find it absurd you need a GPU and W fare class to upgrade this. The difference between my K and the W just on the one way back to the US from Manila was more than $600.
My argument to them was its it’s either an international flight and baggage and meals should be included (they still make you buy on board food for a 7 hour flight) or it’s a domestic flight and you should be able to RPU without fare class requirement. It’s the same equipment that runs from Chicago, Denver, and Houston to Honolulu - all equal or longer flights.
I doubt they’ll do anything, but it’s gonna be jammed pack in economy and a miserable flight with 10 across in high density economy. Every seat gets filled with Non-Revs. If the timing didn’t work out so well to be able to take a red eye from Manila and wake up two mornings later in San Francisco and just be six hours later than you left - I’d have gone through Taipei or Narita.
Will share the response I get.
Happy travels.
My argument to them was its it’s either an international flight and baggage and meals should be included (they still make you buy on board food for a 7 hour flight) or it’s a domestic flight and you should be able to RPU without fare class requirement. It’s the same equipment that runs from Chicago, Denver, and Houston to Honolulu - all equal or longer flights.
I doubt they’ll do anything, but it’s gonna be jammed pack in economy and a miserable flight with 10 across in high density economy. Every seat gets filled with Non-Revs. If the timing didn’t work out so well to be able to take a red eye from Manila and wake up two mornings later in San Francisco and just be six hours later than you left - I’d have gone through Taipei or Narita.
Will share the response I get.
Happy travels.
Thanks for taking the time to write to us. We’re glad to hear from you.
I understand how you would see that a Regional should be used instead of a Global. Especially when there is no First class perks on the flight. I will escalate your feedback for consideration of either being treated as domestic flight or upgrade to better cabin options/benefits.
I would love to pass along your feedback regarding the agent that was very helpful. What is your confirmation number?
My apologies you did not receive a reply to your original email.
We look forward to your reply.
Regards,
XXXXXXXXXX
MileagePlus® Service Center
[/QUOTE]
What’s even better is when I sent them the confirmation number like they requested, I got this email back:
I’m sorry, but the MileagePlus Service Center is unable to assist with reservations (whether paid or using miles). For assistance, please call United Reservations at 800-756-1000.
As a Premier 1K member, we value your business. Thank you for choosing United and MileagePlus.
Typical United.
#122
Join Date: Feb 2007
Location: LAX
Programs: United Two Million Miler; United 1K, Hilton Lifetime Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 568
I just noticed when upgrading an employee from GUM-HNL that it is only 20 Pluspoints. This used to cost a GPU. Searching this thread for "Guam" shows this was not mentioned before in this thread. This is actually good news as this route is treated by United as a domestic in terms of quality and service.
#123
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
I just noticed when upgrading an employee from GUM-HNL that it is only 20 Pluspoints. This used to cost a GPU. Searching this thread for "Guam" shows this was not mentioned before in this thread. This is actually good news as this route is treated by United as a domestic in terms of quality and service.