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United Consolidated Compensation Thread [2015]

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United Consolidated Compensation Thread [2015]

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Old Jan 1, 2016, 6:51 pm
  #1096  
 
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Originally Posted by CharlesS
Upon landing, we were directed to united.com/appreciation, and after giving them my information, I was offered a $125 voucher or 6250 bonus miles. It also said that the delay was due to crew scheduling.

Is this a good deal? If not, is there something I should do about it, or just accept the offer anyway because they don't seem to be required to give any compensation on a domestic flight?
I was offered and accepted a $175 voucher for a similar nine-hour delay as a Gold on a transcon three months ago.
RandomBaritone is offline  
Old Jan 3, 2016, 12:20 am
  #1097  
 
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
My flight was delayed 5 hours then cancelled after spending nearly 2 hours in the hot a/c during last week's IAH debacle.

I was offered a measly $100 ETC. I was not pleased. I wrote a strongly worded letter.

Btw, apparently they collate your complaints/compliments so be careful of that!
sexykitten7 is offline  
Old Jan 5, 2016, 1:20 pm
  #1098  
 
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Originally Posted by sexykitten7
My flight was delayed 5 hours then cancelled after spending nearly 2 hours in the hot a/c during last week's IAH debacle.

I was offered a measly $100 ETC. I was not pleased. I wrote a strongly worded letter.

Btw, apparently they collate your complaints/compliments so be careful of that!
Did they make mention in their reply as to how many times you had written in during the year?
weirdlyndon is offline  
Old Jan 5, 2016, 2:00 pm
  #1099  
 
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Originally Posted by sexykitten7
My flight was delayed 5 hours then cancelled after spending nearly 2 hours in the hot a/c during last week's IAH debacle.

I was offered a measly $100 ETC. I was not pleased. I wrote a strongly worded letter.

Btw, apparently they collate your complaints/compliments so be careful of that!
Do the post-flight survey's count? Because I've been brutally honest with them more than a handful of times.

I'm actually surprised you got the $100 ETC. With the weather, they could have just as easily said so.
BThumme is offline  
Old Jan 5, 2016, 2:50 pm
  #1100  
 
Join Date: Jun 2011
Posts: 721
Originally Posted by weirdlyndon
Did they make mention in their reply as to how many times you had written in during the year?
About 6 months back I was on a flight on which I had a non working IFE.
I spoke to the 1k desk about the situation and was offered 5000 miles.
I was also told that this compensation was in line with compensation offered to me for the same issue 2 years back.
flyer31 is offline  
Old Jan 5, 2016, 3:35 pm
  #1101  
 
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Originally Posted by BThumme
I'm actually surprised you got the $100 ETC. With the weather, they could have just as easily said so.
Ok. That makes me feel better since this twit refuses to increase the dollar amt. Originally countered with 5k miles and now up to 7.5k but I'd prefer the "cash." Weird thing is I CC'd Oscar and friends and no one even bothered replying. Guess the new United is the old United

Originally Posted by flyer31
About 6 months back I was on a flight on which I had a non working IFE.
I spoke to the 1k desk about the situation and was offered 5000 miles.
I was also told that this compensation was in line with compensation offered to me for the same issue 2 years back.
Woah! Scary.

I submitted 2 complaints and 1 compliment on the same day, thinking a different person would read each. No mention of my previous grievances
sexykitten7 is offline  
Old Jan 5, 2016, 3:38 pm
  #1102  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by sexykitten7
... Weird thing is I CC'd Oscar and friends and no one even bothered replying. Guess the new United is the old United
Did you really think an exec would respond?
Global321 is offline  
Old Jan 5, 2016, 3:41 pm
  #1103  
 
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Originally Posted by 110pgl
Did you really think an exec would respond?
No one from his office.

Normally you get these "I'm so and so responding on behalf of CEO blah blah blah." UA's just letting the frontline idiot ([email protected]) handle me. Which is not a winning strategy...
sexykitten7 is offline  
Old Jan 5, 2016, 5:16 pm
  #1104  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Originally Posted by sexykitten7
No one from his office.

Normally you get these "I'm so and so responding on behalf of CEO blah blah blah." UA's just letting the frontline idiot ([email protected]) handle me. Which is not a winning strategy...
I'm sorry but I would much prefer the airline have their actual CS agents handle matters and not waste resources coddling every person who has the self-importance to expect a reply from C-level or their respective office.
JVPhoto is offline  
Old Jan 7, 2016, 11:40 pm
  #1105  
Moderator: United Airlines
Original Poster
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
http://www.flyertalk.com/forum/unite...ad-2016-a.html is now open, so time to close this thread.

WineCountryUA
UA coModerator
Last edited by goalie; Jan 8, 2016 at 12:04 pm Reason: fixed typo ;-)
WineCountryUA is offline  



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