Protest against United's planned changes to MileagePlus

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Nov 11, 2014 | 8:22 pm
  #61  
Quote: During the past 3 years, more than a few dishonest (I'd argue fraudulent) practices have been introduced. For example, the practice of selling a seat in F, charging an F fare, and then claiming that Y was purchased, and throwing the pax into Y is something I've experienced and read a lot about here during the past 3 years but do not recall reading about, and had never experienced, in the 10 year period preceding that.
Hmmm. Haven't read about that. Do you have a link to a thread?
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Nov 11, 2014 | 8:56 pm
  #62  
Quote: Haven't read about that.
Just look for "-UP" fares.
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Nov 11, 2014 | 9:23 pm
  #63  
Quote: Hmmm. Haven't read about that. Do you have a link to a thread?
Here's one:

http://www.flyertalk.com/forum/unite...plain-dot.html
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Nov 11, 2014 | 9:37 pm
  #64  
Quote: This is a silly waste of time. And, it's about 3 years too late.

If this has any impact at all in Chicago, if it's read at all, the only reaction this will provoke is laughter. More likely, it won't be noticed.
+1: I wrote a long, logical letter to J/Smi and got a response back that didn't even address the questions and concerns I posed to them about the changes in the MP program...so I staged my own protest action and moved over to AA.
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Nov 11, 2014 | 9:46 pm
  #65  
Quote: Here's one:

http://www.flyertalk.com/forum/unite...plain-dot.html
It appears (and I only read the first few posts) that this is exactly what I was expecting.

No bait and switch fraud.

If you buy a ticket for first class on a 2 class plane and IRROPS requires them to put you on another flight or another plane that has 3 classes your fare might only qualify you for business on the 3 class plane.

That's not fraud.

Quote: Just look for "-UP" fares.
Tried that. Found nothing.

Quote: During the past 3 years, more than a few dishonest (I'd argue fraudulent) practices have been introduced. For example, the practice of selling a seat in F, charging an F fare, and then claiming that Y was purchased, and throwing the pax into Y is something I've experienced and read a lot about here during the past 3 years but do not recall reading about, and had never experienced, in the 10 year period preceding that.
OK, I'll be more pedantic and ask a more direct question. The comments above imply that it happens with some regularity and that it's deliberate ("fraudulent", "practices", "a lot"). I'd really like to read about it. Looking for a thread (preferably multiple threads since it's not that uncommon per the post) where someone bought a ticket, the fare was "F" and was forced into "Y" not because of a full plane or other problem but that UA claimed the ticket was "Y" fare not "F".

You experienced it yourself. Do you remember the time frame when you posted it here? That will help me find it.

Thanks.
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Nov 11, 2014 | 9:59 pm
  #66  
Quote: +1: I wrote a long, logical letter to J/Smi and got a response back that didn't even address the questions and concerns I posed to them about the changes in the MP program...so I staged my own protest action and moved over to AA.
So did I. AA will end up getting about 80K actual miles from me this year, and 200K next year. So far, UAL has not noticed or is happy I am gone.
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Nov 11, 2014 | 10:57 pm
  #67  
United isn't the only airline that won't notice when a regular leaves. I was Solitaire on SQ for 14 consecutive years. I often paid more to fly them because I was going for Lifetime Solitaire. Then they cancelled their Lifetime program. So I switched to United to save money. One might expect that when a flyer has been at the top level of their program for 14 years and suddenly quits flying someone might ask "why?".

Nope. Apparently they're still not aware that I'm gone.

The reality is that these are huge companies and the loss of a customer who spends $20 or $30k per year won't even show on their spreadsheets.
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Nov 11, 2014 | 11:58 pm
  #68  
This is very common and widely documented but this is the wrong thread

Quote: Quote:





Originally Posted by FlyWorld


Here's one:

http://www.flyertalk.com/forum/unite...plain-dot.html




It appears (and I only read the first few posts) that this is exactly what I was expecting.

No bait and switch fraud.

If you buy a ticket for first class on a 2 class plane and IRROPS requires them to put you on another flight or another plane that has 3 classes your fare might only qualify you for business on the 3 class plane.

That's not fraud.


Quote:





Originally Posted by mahasamatman


Just look for "-UP" fares.




Tried that. Found nothing.


Quote:





Originally Posted by FlyWorld


During the past 3 years, more than a few dishonest (I'd argue fraudulent) practices have been introduced. For example, the practice of selling a seat in F, charging an F fare, and then claiming that Y was purchased, and throwing the pax into Y is something I've experienced and read a lot about here during the past 3 years but do not recall reading about, and had never experienced, in the 10 year period preceding that.




OK, I'll be more pedantic and ask a more direct question. The comments above imply that it happens with some regularity and that it's deliberate ("fraudulent", "practices", "a lot&quot. I'd really like to read about it. Looking for a thread (preferably multiple threads since it's not that uncommon per the post) where someone bought a ticket, the fare was "F" and was forced into "Y" not because of a full plane or other problem but that UA claimed the ticket was "Y" fare not "F".

You experienced it yourself. Do you remember the time frame when you posted it here? That will help me find it.

Thanks.
Reply
Nov 12, 2014 | 12:50 am
  #69  
If unhappy - simply switch carriers. This "so called" protest will go nowhere. I'll be flying on Thursday's. It may be on UA, DL, WN, AA, etc. This will not work. Good luck.

I am happy with UA and DL's changes next year. That is me. I am sure this is going to effect many travelers. 95% will not even care. Kettles sure don't care or will not even notice the changes.

The only way to teach UA (or DL) a lesson is not to fly them.
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Nov 12, 2014 | 5:30 am
  #70  
Quote: Maybe United can take part as well and jack prices up on Thursdays. Everyone wins then.
Haha. ^

Quote: United isn't the only airline that won't notice when a regular leaves. I was Solitaire on SQ for 14 consecutive years. I often paid more to fly them because I was going for Lifetime Solitaire. Then they cancelled their Lifetime program. So I switched to United to save money. One might expect that when a flyer has been at the top level of their program for 14 years and suddenly quits flying someone might ask "why?".

Nope. Apparently they're still not aware that I'm gone.

The reality is that these are huge companies and the loss of a customer who spends $20 or $30k per year won't even show on their spreadsheets.
Revenue Management is known for ignoring risk. Their sole purpose is to show revenue gained and validate their existence, omitting the risk and netting the gain with revenue lost is not part of the story. This isn't unique to United.
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Nov 12, 2014 | 9:05 am
  #71  
Quote: Revenue Management is known for ignoring risk. Their sole purpose is to show revenue gained and validate their existence, omitting the risk and netting the gain with revenue lost is not part of the story. This isn't unique to United.
Come on, if you don't know by now that UA is built to optimize here-and-now revenue with no weight given to lifetime customer value, you haven't been keeping up. Not unique to UA but not common to all travel providers.
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Nov 12, 2014 | 9:37 am
  #72  
Quote: ...No bait and switch fraud.

If you buy a ticket for first class on a 2 class plane and IRROPS requires them to put you on another flight or another plane that has 3 classes your fare might only qualify you for business on the 3 class plane...
As if that was the problem .
Quote:
The comments above imply that it happens with some regularity and that it's deliberate ("fraudulent", "practices", "a lot"). I'd really like to read about it.
Selling First class rides and then claiming that they were upgrades predates the UA=>CO metamorphosis. It happened to me in 2011 but I did not post about it as I refused to take the flight. GA threw quite a fit which was funny.
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Nov 12, 2014 | 9:50 am
  #73  
Quote: Selling First class rides and then claiming that they were upgrades predates the UA=>CO metamorphosis.
We also have reports now of people redeeming mileage awards in F, then finding themselves downgraded to Y at the gate because UA resold the F seat to another customer, this time for money.
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Nov 12, 2014 | 9:57 am
  #74  
Quote: As the maintainer of the passengers' rights website, Untied.com . . . .
Wow, the UNTIED person! You, my friend, are legendary on FT. Old school.

Welcome to FT.
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Nov 12, 2014 | 10:22 am
  #75  
Quote: Revenue Management is known for ignoring risk. Their sole purpose is to show revenue gained and validate their existence, omitting the risk and netting the gain with revenue lost is not part of the story. This isn't unique to United.
Pretty sure that Revenue Management has nothing to do with how the FF program is structured or contacting passengers when they leave. I think you have your departments confused.
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