Oct 30, 2014, 7:09 pm
Last edit by: WineCountryUA
Submit Verification Documentation
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States Postal Service or an international postal service)
2. Copy of postmarked mail with current address listed as forwarding address
3. Government-issued ID (e.g., national identification card, foreign driver’s license)
4. Utility bill dated within the past 90 days
5. Receipt for personal property taxes paid within the past year
6. Rental agreement or residential lease dated within the past year
7. Payroll statement provided by the member’s employer, dated within the past 90 days
8. U.S. military ID
9. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the member’s name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the member’s name and the name on the verification document.
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States Postal Service or an international postal service)
2. Copy of postmarked mail with current address listed as forwarding address
3. Government-issued ID (e.g., national identification card, foreign driver’s license)
4. Utility bill dated within the past 90 days
5. Receipt for personal property taxes paid within the past year
6. Rental agreement or residential lease dated within the past year
7. Payroll statement provided by the member’s employer, dated within the past 90 days
8. U.S. military ID
9. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the member’s name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the member’s name and the name on the verification document.
Go to https://mystatus.united.com to verify.
related thread
MP status incorrectly downgraded on address change - Options? [UA can restore status]
Any Drawbacks from having MP account registered to foreign address?
New change address verification for MP (just non-domestic changes)
Sep 16, 2019, 2:39 pm
#331
Join Date: Jan 2012
Programs: UA/*A:S,UC DL/ST:S Hyatt:Plat, GE
Posts: 82
When I changed my MP address to the UK a few years back, I had to submit a utility bill (gas, water, electric) as proof of address.
Originally Posted by j2simpso
Yes the take four United operated flights is another factor OP must tick off to hit any Premier Status. However, it doesn't matter the fare class of those flights. It could be 4 flights in Basic Economy or 4 flights in Polaris it'll still count as 4 flights on United metal.
Sep 16, 2019, 2:49 pm
#332
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,403
In the Canada (or at least Ontario) context, it's actually electricity.
https://en.wikipedia.org/wiki/Ontario_Hydro
https://en.wikipedia.org/wiki/Ontario_Hydro
Sep 16, 2019, 6:15 pm
#333
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,898
In the Canada (or at least Ontario) context, it's actually electricity.
https://en.wikipedia.org/wiki/Ontario_Hydro
https://en.wikipedia.org/wiki/Ontario_Hydro
but back to the bills for address changes, UA has a list of acceptable documents, which you need to provide two of. Utility bills are definitely an option - but as I always warn, note absent from the list are bank or credit card statements, which I’m pretty sure is intentional.
Sep 16, 2019, 6:32 pm
#334
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,154
Sep 16, 2019, 10:47 pm
#335
Join Date: Oct 2006
Programs: AA EXP
Posts: 121
Well, I've been struggling with this but thought I would provide an update. I live in Taiwan and am married to a Taiwanese. I have a permanent resident card that lists my wife's parent's address because that is where their household registration is based and therefore our marriage. We don't live with them though and this has made it a huge PITA to get approved. Utilities are in my wife's name. Lease is in my Chinese name with a Chinese stamp. I've sent them bank bills, auto bill, my resident card (green card), income tax receipts, my entry and exit information, our household registration copy, marriage cert, but because none of these have the same Taiwan address and/or match the documents on their list I'm currently SOL. They are very strict about it and I understand that, but there doesn't appear to be any understanding of how expats actually live or a willingness to be flexible in the face of overwhelming proof that I do in fact reside in Taiwan. If you can't provide two things that have a physical building with your name attached to it, don't bother.
I'll probably just fly EVA.
I'll probably just fly EVA.
Sep 17, 2019, 9:17 am
#337
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Because United wants the business of people who legitimately live abroad, who typically have better options than U.S. carriers when it comes to long-haul flights. It's also harder for such people to attain status under the normal rules, since they have far fewer flight options and EQM tend to outpace EQD on longer flights.
Sep 17, 2019, 10:42 am
#338
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,224
So looking forward to the day I have a non US address so do not need to meet the PQD. I already have a foreign address and could meet the utility bill requirements but it is obvious the majority of my travel currently originates from SAN that I would think that would flag my US address is my primary residence (currently). I am going to be making the switch to when my primary residence is outside the USA but the risk of losing my MP status and points is too great a risk for me. I am risk adverse by nature
Sep 17, 2019, 10:45 am
#339
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
So looking forward to the day I have a non US address so do not need to meet the PQD. I already have a foreign address and could meet the utility bill requirements but it is obvious the majority of my travel currently originates from SAN that I would think that would flag my US address is my primary residence (currently). I am going to be making the switch to when my primary residence is outside the USA but the risk of losing my MP status and points is too great a risk for me. I am risk adverse by nature
Sep 17, 2019, 12:20 pm
#340
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,271
There is no evidence of that happening, just speculation. Modifying this now would do nothing more than drive every international MP member away unless we can start earning equivalent PQD on all foreign carrier flights and no airline in *A does that today, and there is no evidence any member airline is interested in starting. There is a strong business case that supports NOT making any changes. The only case that supports making a change is based on spite, rather than good business sense - which I suspect is the core driver of some of the complaints upthread.
Sep 17, 2019, 12:28 pm
#341
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
There is no evidence of that happening, just speculation. Modifying this now would do nothing more than drive every international MP member away unless we can start earning equivalent PQD on all foreign carrier flights and no airline in *A does that today, and there is no evidence any member airline is interested in starting. There is a strong business case that supports NOT making any changes. The only case that supports making a change is based on spite, rather than good business sense - which I suspect is the core driver of some of the complaints upthread.
Sep 19, 2019, 12:20 pm
#342
Join Date: Dec 2009
Location: ORD
Posts: 874
My address has always been based in India. I have bonafide residences in both countries. My employer has offices both in US and India. Every time I use my employer's US CC and billing address to buy a ticket, MP automatically updates the primary address to the US. What kind of stupidity is this? I have to go through the entire process of submitting address documents again. The kicker is that one of the documents which they used to accept (a bona fide national ID) is apparently "not acceptable" anymore. What the fudge?
Last edited by leonidas; Sep 19, 2019 at 12:26 pm
Sep 19, 2019, 12:40 pm
#343
Join Date: Nov 2016
Location: YEG
Programs: AC 25K
Posts: 120
I had a similar problem, live in Canada but use US credit card. Solved it by doing the following: go into your profile and fill in the "primary" and "secondary" address fields. For your primary address, have your foreign home. For your secondary, have the US credit card billing address. That solved the problem for me - I buy all my UA tix on a US credit card, but the system maintains my primary residence as my Canada home.
Oct 11, 2019, 9:52 am
#344
Join Date: Jan 2000
Location: Bay Area
Programs: UA1MM, *G,HA Premier Club, Hyatt Disc, HHonors Gold, Marriott LTPlat, ClubCarlson Gold, IHG PlatAmb
Posts: 1,280
:-(
Well folks - this is the end as we know it. From today's announcement: https://mileageplusupdates.com/milea...ccordion-faq-6 /. So glad I got my MM last year, since this is getting really bad.
Oct 12, 2019, 4:08 am
#345
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,914
As noted the international address PQD waiver is disappearing for qualifying in 2020 (you will keep the status you earned if you used this waiver in 2019 until Jan 2021). But for discussions of the changes in the 2020 or what to do, please use the existing threads that have excellent wikis and links to further answers on the UA site
New Premier Qualification Requirements for 2020: Only Spend or Spend + Flight Sectors
2020 MP changes — Will you switch loyalty programs? What program will you switch to?
WineCountryUA
UA coModerator
New Premier Qualification Requirements for 2020: Only Spend or Spend + Flight Sectors
2020 MP changes — Will you switch loyalty programs? What program will you switch to?
WineCountryUA
UA coModerator