Multi-million dollar investment in onboard food and beverage options
#481
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
I'm seeing a lot of UX flights that used to be 5pm moved back to post 8pm flights. I assume my 8:03pm ATL-DEN flight in a 700 won' t have a meal?
#482
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
FWIW, I think there have been some tweaks to the protocol since the rollout of the new service in February.
http://www.united.com/web/en-US/cont...st/dining.aspx
The eastbound redeyes are a substantial number, no disagreement there... but there is also no doubt that the take rate on redeye flights is generally quite low, so there is often a lot of waste.
Correct, but just the eastbound redeyes, as discussed. All other flights have meals.
The midday flights you reference... DC area to DEN, for example, all are presently coded as meal flights.
After 9pm to receive the basket. Former cold plate flights before 9pm now have a hot service ("snack", which is a midcon lunch/dinner).
ANC-IAH/ORD/SFO/EWR; FAI-ORD are redeyes, but meal flights. Really, it's only the ANC-DEN that is snack basket only.
True, but I don't think they number in the "hundreds".
http://www.united.com/web/en-US/cont...st/dining.aspx
If there were an easy way to do it I would, but think about every redeye -- from every West Coast city, as appropriate to EWR, IAD, ORD, CLE, then SFO/LAX hubs to any mid-west/east coast city (e.g., BWI, BOS, MSY, ATL, PHL, etc.), the shorter redeyes to IAH (SEA/PDX/SFO/LAX/LAS/etc.), and that some of these are multiples already (LAX/SFO-IAH can be 3x each sometimes, SFO-IAD can be 3x, etc.).
Then there's the shorter Hawaii stuff (HNL/OGG/KOA/LIH-SFO/LAX). Again, some of these are in multiples. Hawaii-DEN (e.g., OGG-DEN) on the later side.
Then the mid-afternoon midcons, and those are huge (DEN-much of the east coast, and sometimes in multiples -- IAD, BWI, etc.), and the reverse (IAD/BWI-DEN).
And then the transcons that run on the later side (EWR-SFO/LAX; IAD-SFO/LAX, etc.).
Most flights out of Alaska are redeye.
This is not an insignificant number of flights that had meals removed.
#483
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I flew LAX-YVR on April 30, and the full meal service was in effect in a CRJ-700. Had breakfast, which included Rasin Bran (off brand) cereal, banana, fruit plate, milk, yoghurt and an Otis Spunkmeyer 'wild' blueberry muffin.
Food quality was better than similar cold cereal breakfast option on MEL-LAX BF flight - fruit and cereal were fresher.
There was even a hot towel service before breakfast, so they must be able to heat something in the CR7 galley. ^
Definitely a step in the right direction from the "AM Snack Box".
Food quality was better than similar cold cereal breakfast option on MEL-LAX BF flight - fruit and cereal were fresher.
There was even a hot towel service before breakfast, so they must be able to heat something in the CR7 galley. ^
Definitely a step in the right direction from the "AM Snack Box".
#484
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
They have hot water (pulled off the coffee maker) for tea. They pour that hot water over the towels. UA RJs don't have ovens (unless the new ERJ-175s do, and I don't think they do).
#485
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
#486
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
DEN-ATL 507 on Wed for lunch looked like a ham sandwhich or salad with chicken with tortilla soup.
I find with airline food that the salad is the way to go. Sandwhichs and 'meat' dishes disappoint.
The salad with chicken was excellent. The chicken may have been one of the best chicken breasts I've had. Juicy, generously sized and tastey with the salad dressing. Tortilla soup was excellent.
Choc chip cookie for desert was warm and a bit soggy, but excellent once you get a glass of milk to dunk it in.
I find with airline food that the salad is the way to go. Sandwhichs and 'meat' dishes disappoint.
The salad with chicken was excellent. The chicken may have been one of the best chicken breasts I've had. Juicy, generously sized and tastey with the salad dressing. Tortilla soup was excellent.
Choc chip cookie for desert was warm and a bit soggy, but excellent once you get a glass of milk to dunk it in.
#488
Join Date: Sep 2002
Location: Hoboken, NJ; Pembroke Pines, FL
Programs: CO Gold, SPG Gold
Posts: 2,939
Had a good lunch LAS-EWR - it was some cross between Tandoori Chicken and Chicken Tikka Masala - it was a bit wet for straight Tandoori and had more of a paste on it vs. a sauce so it wasn't Tikka Masala. Also came with a Paneer side dish that may have been the Tikka Masala sauce but I don't think so because it had Paneer in it. Hmm.
At any rate it was well-spiced and the best domestic F meal I've had in years.
At any rate it was well-spiced and the best domestic F meal I've had in years.
#489
Join Date: Sep 2009
Location: IAH
Programs: UA 1K, 1MM; IHG Spire; HH Diamond; Marriott Gold (UA); National Executive Elite
Posts: 669
I'm loving the meals on the tinyjets.
#490
Join Date: Aug 2009
Location: between SFO & SJC
Programs: UA 1MM (and no longer flying much)
Posts: 777
I had some pretty good beef short ribs SFO-BOS (F) last Thursday. ^
I was pretty astonished, given that I've long been in the habit of buying food in the terminal rather than counting on UA meals.
I was pretty astonished, given that I've long been in the habit of buying food in the terminal rather than counting on UA meals.
#491
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
The more I look at this, the more I think the meals are why we are seeing a shift in RJ flights. RJs flights moved later to just past 8pm on flights from out stations to hubs. They don't want to cater the meals from the hubs if at all possible, so just move the flight later.
I was on an RJ from ATL-DEN last week and you can tell they manipulated the time because there was a longer than usual turn around time- they even started boarding 10 minutes early since I think they were used to rapid turns.
I've really enjoyed the meals I have had on mainlines, but they have moved all my usual RJs to outside meal times. I'd rather they just skipped the meal obligation on my monthly CVG-DEN flight and move it from 8:teen PM back to 5pm or so. Daddy wants to get home on Friday and eat with the family. Now UA has me working later, eating airport food and shortening my weekend.
From an ops side, I know they don't want to cater from non-hubs a few meals for an RJ, but they now have these later RJ flights getting in (scheduled) at past 9pm, with tight connections, or no connections onward. That has to reduce the utility of the system?
I was on an RJ from ATL-DEN last week and you can tell they manipulated the time because there was a longer than usual turn around time- they even started boarding 10 minutes early since I think they were used to rapid turns.
I've really enjoyed the meals I have had on mainlines, but they have moved all my usual RJs to outside meal times. I'd rather they just skipped the meal obligation on my monthly CVG-DEN flight and move it from 8:teen PM back to 5pm or so. Daddy wants to get home on Friday and eat with the family. Now UA has me working later, eating airport food and shortening my weekend.
From an ops side, I know they don't want to cater from non-hubs a few meals for an RJ, but they now have these later RJ flights getting in (scheduled) at past 9pm, with tight connections, or no connections onward. That has to reduce the utility of the system?
#492
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I stand corrected... post-8pm may be snack basket (not even the snack boxes pre-change).....
Last edited by jjmoore; May 4, 2015 at 5:07 am Reason: Just realized departure time
#493
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
From a primitive, CO-style accounting methodology, the bird in the hand (meal cost savings) is the winner. Besides, schedule impacts revenue, not cost, and cost control has typically been CO management's focus.
I wouldn't be surprised if someone got a bonus for figuring that one out, even though there's a net revenue hit to the company.
#495
Join Date: Jan 1999
Location: Anchorage, AK, USA
Posts: 32
I'm flying in First Class from SFO-CLE UA 362 on May 26.
The UA reservations page says: Meal: Refreshments No Special Meal Offered.
Is there really no meal service on this nearly 5 hour flight?
The UA reservations page says: Meal: Refreshments No Special Meal Offered.
Is there really no meal service on this nearly 5 hour flight?