What Will Copa Do?
#31
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Join Date: Sep 2012
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If I were CM, I would be looking for a partner to distinguish me from AV. The obvious candidate is Delta in a similar relationship to the one they now have with UA, or their own program as a member of ST.
Copa's quality of service is a good match for what Delta passengers now seem to expect, and Delta is definitely lacking in South American access. It could be a win/win move.
With Latin American airlines as their primary competitors, don't look for Copa to be changing their mileage-flown based RDM policy any time soon. It would be suicidal for them to attempt such a move alone. While Copa probably carries the largest number of O/D North American pax of all Latin American airlines, their flights are still filled with mostly Latin Americans.
Copa's quality of service is a good match for what Delta passengers now seem to expect, and Delta is definitely lacking in South American access. It could be a win/win move.
With Latin American airlines as their primary competitors, don't look for Copa to be changing their mileage-flown based RDM policy any time soon. It would be suicidal for them to attempt such a move alone. While Copa probably carries the largest number of O/D North American pax of all Latin American airlines, their flights are still filled with mostly Latin Americans.
#32
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If I were CM, I would be looking for a partner to distinguish me from AV. The obvious candidate is Delta in a similar relationship to the one they now have with UA, or their own program as a member of ST.
Copa's quality of service is a good match for what Delta passengers now seem to expect, and Delta is definitely lacking in South American access. It could be a win/win move.
With Latin American airlines as their primary competitors, don't look for Copa to be changing their mileage-flown based RDM policy any time soon. It would be suicidal for them to attempt such a move alone. While Copa probably carries the largest number of O/D North American pax of all Latin American airlines, their flights are still filled with mostly Latin Americans.
Copa's quality of service is a good match for what Delta passengers now seem to expect, and Delta is definitely lacking in South American access. It could be a win/win move.
With Latin American airlines as their primary competitors, don't look for Copa to be changing their mileage-flown based RDM policy any time soon. It would be suicidal for them to attempt such a move alone. While Copa probably carries the largest number of O/D North American pax of all Latin American airlines, their flights are still filled with mostly Latin Americans.
#33
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Join Date: Sep 2012
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Delta would be a more consistent partner in terms of flight experience, and it would separate the two programs completely in the eyes of Latin Americans who never set foot in North America. For those pax, they are currently offering identical benefits.
I have long thought that the entry of AV into *A probably caused a lot of resentment at Copa, who has been a long time valuable partner in this region. While it was good for Gringos and Canadians, it probably made things a bit harder on Copa. Joining DL/ST would at least give different benefits to the passengers of the two competitors.
Whether or not those benefits are better would be an individual decision for each passenger. Keep in mind that Copa was a ST member prior to the merger decision by CO/UA, and they did just fine with that alliance.
#34
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#35



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http://milepoint.com/forums/threads/...-1-2015.90452/
Overall, seems like Jeff wants us to fly Copa. Alrighty then!
#37
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Join Date: Sep 2012
Location: MDE
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The only other issue is scheduling. O/D dependent, sometimes Copa has really easy schedules, but sometimes they are pretty challenging. I really dislike that the only way to fly to ORD is to accept an arrival after midnight, for example.
The only U.S. trip I currently have booked which is outside my personal CM-Only rule is a July return from DFW-SJO and back because my current situation requires that I only travel on weekend days unless nothing else is available.
Funny thing is that I got my one and only ever TOD UG offer on that booking at $49 each way, so naturally I snagged it. Because it's a July out and August in booking, I'll earn the 150% bonus on PQMs AND RDMs. The original fare was only $650 a.i., and I was planning on applying RPUs and hoping for the best. $98 for a lock on that ticket beats using 2 RPUs for a maybe in my book. I have no idea what prompted them to make that offer, as the lowest J fare was a few hundred higher still. The only negative is that it is priced as an add-on, so the $98 won't count toward PQD, but as a Latin American resident, it doesn't affect me anyway.
While I'm glad it worked out that way, it's not enough to sway me. I have since purchased BOS-PTY-MDE-PTY-BOS on CM, and I'll continue to do so as long as CM remains in M+.
With two key exceptions - no Wi-Fi and no TSA Pre-Ceck - CM offers a far superior travel experience with much better reliability than UA. I know that they are working on getting Pre-Check. WiFi, because of their core market, is probably going to be a considerably more distant addition.
#38


Join Date: Jul 2013
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If I were CM, I would be looking for a partner to distinguish me from AV. The obvious candidate is Delta in a similar relationship to the one they now have with UA, or their own program as a member of ST.
Copa's quality of service is a good match for what Delta passengers now seem to expect, and Delta is definitely lacking in South American access. It could be a win/win move.
Copa's quality of service is a good match for what Delta passengers now seem to expect, and Delta is definitely lacking in South American access. It could be a win/win move.
#39
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United remains, far and away, the best USA partner Copa Airlines could possibly have. Delta's loyalty program brings the same challenges as the proposed changes to MileagePlus...and Delta's hub network is far less useful to Copa (Add MSP/DTW/SLC-PTY? And lose codeshares and/or feed on EWR/IAH/DEN/YYZ/YUL-PTY? Not gonna happen.).
#40




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They're also one of the most profitable airlines on earth, so most likely they don't see a need to make radical changes just because we're all mad at Jeff.
#42




Join Date: Mar 2006
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Copa has been trying to divorce MP for about 6 months now, and still plans to within the next year or so. The problem is, creating a new loyalty program from scratch is very expensive, and CM is very cost conscious. So it will be interesting on many levels since MP is so intertwined between the carriers. How does CM carry over certain customers? Not all Copa MP customers are in panama, will they let customers choose? It's a unique situation for sure.
#43




Join Date: Nov 2010
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FWIW - The last COPA annual report that I read (2012) said that their contract with MP runs through 2015. They did not say anything about whether they hoped to extend it or not.
While there is certainly expense associated with setting up a new program, I am sure there are outsourcing companies that can handle the whole thing. God help us if COPA IT is given the task.
There would still be a lot of marketing costs, of course. And, as noted above, the divorce would be messy - maybe lots of COPA-only fliers with miles orphaned with UA. One thing we don't know are the exit provisions of the contract with MP, so maybe it won't be as bad as I expect.
One thing COPA would get with their own program is the opportunity to sell miles. If the AV forum is to be believed, a lot of people are buying Lifemiles to use on other airlines.
Personally, I would prefer they stay with MP, as I don't need the complication of tracking an additional program. Also, if I chose to go with one or the other, then I lose privileges with one of the airlines. For me, even though I fly roughly the same number of miles on CM and UA, I would probably stick with UA since I would rather have the privileges during travel in the USA and the occasional Asia trip. That said, I'm on an AA EXP challenge right now, and plan to split my flying between OW and *A in the future. If the change makes life tougher, I probably go with AA. As a Colombia resident, I would also take another look at AV too.
While there is certainly expense associated with setting up a new program, I am sure there are outsourcing companies that can handle the whole thing. God help us if COPA IT is given the task.
There would still be a lot of marketing costs, of course. And, as noted above, the divorce would be messy - maybe lots of COPA-only fliers with miles orphaned with UA. One thing we don't know are the exit provisions of the contract with MP, so maybe it won't be as bad as I expect.One thing COPA would get with their own program is the opportunity to sell miles. If the AV forum is to be believed, a lot of people are buying Lifemiles to use on other airlines.
Personally, I would prefer they stay with MP, as I don't need the complication of tracking an additional program. Also, if I chose to go with one or the other, then I lose privileges with one of the airlines. For me, even though I fly roughly the same number of miles on CM and UA, I would probably stick with UA since I would rather have the privileges during travel in the USA and the occasional Asia trip. That said, I'm on an AA EXP challenge right now, and plan to split my flying between OW and *A in the future. If the change makes life tougher, I probably go with AA. As a Colombia resident, I would also take another look at AV too.
#44
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Why?
Copa copied some of the worst decisions from CO -- dated interiors, uncomfortable Y seats, a 1991 paint job, a lame logo in a square, and they even use SHARES (which is a joke of a platform in the industry). They clearly had no standards and needed guidance. It's quite obvious.
Now that they're more established and have made some changes (e.g., EMB aircraft, new J seats for longer-haul, etc.), it's clear they're starting to revisit some of these things. The talk about the discontent with MileagePlus is another example.
CO might have helped Copa ages ago, but they've learned a thing or two since then. Maybe it is time for them to fledge.
Copa copied some of the worst decisions from CO -- dated interiors, uncomfortable Y seats, a 1991 paint job, a lame logo in a square, and they even use SHARES (which is a joke of a platform in the industry). They clearly had no standards and needed guidance. It's quite obvious.
Now that they're more established and have made some changes (e.g., EMB aircraft, new J seats for longer-haul, etc.), it's clear they're starting to revisit some of these things. The talk about the discontent with MileagePlus is another example.
CO might have helped Copa ages ago, but they've learned a thing or two since then. Maybe it is time for them to fledge.
#45


Join Date: Feb 2008
Programs: UA, 1K
Posts: 165
Personally, I would prefer they stay with MP, as I don't need the complication of tracking an additional program. Also, if I chose to go with one or the other, then I lose privileges with one of the airlines. For me, even though I fly roughly the same number of miles on CM and UA, I would probably stick with UA .
Safe travels to all

