No on-line check in for overseas travel?
Apr 15, 2014, 8:25 pm
#16
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA Platinum, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Ambassador, Hertz Platinum
Posts: 7,988
Just as another datapoint, I flew UA int'l earlier this month, on two separate one-way itineraries. In both cases, I was pleasantly surprised to find that OLCI worked just fine. I did see a new step about "verifying my passport" where it gave the last few digits of my passport that was used last time, and asked me to confirm that it was the one I planned to use. I hadn't used a passport to travel on UA for 11 months.
Apr 15, 2014, 9:07 pm
#17
Join Date: Oct 2012
Location: ORD/IND
Programs: UA Platinum, Avis Preferred, Hertz PC, Hyatt Discoverist , Marriott Titanium
Posts: 742
To add another data point to the "document check" issue, I've noticed it when traveling to a place where I need a visa and United hasn't verified my new visa yet.
Apr 15, 2014, 9:15 pm
#18
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA Platinum, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Ambassador, Hertz Platinum
Posts: 7,988
It would be nice, and it seems that it is increasingly so, that once a particular passport or visa is checked and logged as such in the system, that it stays that way until it expires, so as to allow OLCI.
Apr 15, 2014, 9:26 pm
#19
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,452
That is true - if you need a visa to travel to the destination OLCI is also not available, even if your passport has been previously verified (and I'm not sure the system registers multiple entry visas anyway).
Apr 15, 2014, 9:38 pm
#20
Join Date: Sep 2009
Location: iad/dca
Programs: UA Million Mile Gold, Club, AA, Delta, Marriott, Hertz G, A/Club
Posts: 1,106
This is a SHARES enhancement. System worked fine until the merger. My question is if they know the online function does not work they should not invite one to use it only to fail. It would be so simple to say you can check in online if the following apply: But no, they let you go through the process then spring the go to the counter response. It is not my job to guess their rules. I want a seamless and transparent process. They are just incompetent. It has been long enough to straighten this out. I have called, I have talked to the IT people, nobody has a clue (or cares).
Apr 15, 2014, 10:04 pm
#21
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,452
CO worked before the merger (as did UA), so not sure what went wrong post merger, but at least for me it works now, even on the last two (now defunct) BKK-NRT. Though I seriously doubt they'd let me on the plane unless I stopped and showed my passport at checkin as well.
Of course with route gone, I'll never know
LH MAD-PRG no problem at all, in fact used electronic BP on my netbook (a bit tough to scan it, but it worked eventually).
Of course with route gone, I'll never know
LH MAD-PRG no problem at all, in fact used electronic BP on my netbook (a bit tough to scan it, but it worked eventually).
Apr 15, 2014, 10:54 pm
#23
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,714