Changed Flight Fee Refund?
Jan 20, 2014 | 7:56 pm
#1
Original Poster
Join Date: May 2010
Location: RDU or GSO
Programs: UA, Hilton, Avis
Posts: 18
Changed Flight Fee Refund?
I was flying RDU to IAD to LGA. I paid the $200 change fee and $18.40 to fly earlier. UA cancelled both flights due to the winter storm and it's in their exceptions. So I called and rebooked for the next day, granted direct to EWR. Is it UA's policy to allow me to request and get a refund on the $200 and $18.40 difference in fare? Thanks!
Jan 20, 2014 | 8:08 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,529
I was flying RDU to IAD to LGA. I paid the $200 change fee and $18.40 to fly earlier. UA cancelled both flights due to the winter storm and it's in their exceptions. So I called and rebooked for the next day, granted direct to EWR. Is it UA's policy to allow me to request and get a refund on the $200 and $18.40 difference in fare? Thanks!
Jan 20, 2014 | 8:13 pm
#3
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 682
I did not get a refund, but i was able to get a travel certificate for future use. However, I emailed them before the travel waiver was issued (I fully knew my flight would be cancelled because a huge storm was coming)
Jan 22, 2014 | 5:09 am
#5
Original Poster
Join Date: May 2010
Location: RDU or GSO
Programs: UA, Hilton, Avis
Posts: 18
So I haven't done anything yet in regards to the change fee. My new flights were cancelled two more times before I called and just cancelled my entire trip. Now I have the year to use the ticket value as normal. Better chances now? Should I take a different angle? And an agent in the past on the phone told me I have to file the request online, is that true? Thanks y'all.
Jan 22, 2014 | 6:05 am
#6
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: Dunkin' Rewards Boosted
Posts: 5,915
In the past, I have been able to get a change fee refunded, after the fact, when I cancelled a trip on (say) day X and a travel waiver was issued for the trip dates on (say) day X+1.
I called and asked an agent to do this over the phone, and they basically filled out a refund request for me same thing you can do online on the UA refunds request form. The time period of the flight was covered by the travel waiver.
I called and asked an agent to do this over the phone, and they basically filled out a refund request for me same thing you can do online on the UA refunds request form. The time period of the flight was covered by the travel waiver.
Jan 22, 2014 | 7:45 am
#7
Join Date: Aug 2013
Location: CLE
Programs: UA Premier Platinum, HH Diamond
Posts: 32
So I haven't done anything yet in regards to the change fee. My new flights were cancelled two more times before I called and just cancelled my entire trip. Now I have the year to use the ticket value as normal. Better chances now? Should I take a different angle? And an agent in the past on the phone told me I have to file the request online, is that true? Thanks y'all.