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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   System showing I did not fly, so no mileage credit. I flew. (https://www.flyertalk.com/forum/united-airlines-mileageplus/1458984-system-showing-i-did-not-fly-so-no-mileage-credit-i-flew.html)

UAkls Apr 17, 2013 9:40 am


Originally Posted by mgcsinc (Post 20606454)
The key is to buy something cheap in each airport and get a receipt :)



Ah, I see.

Of course, buying something in the airport does not prove you were on the plane. You need to buy something onboard with a reciept that contains your cc and flight info

mre5765 Apr 17, 2013 10:11 am


Originally Posted by SittingUpFront (Post 20602539)
I take screenshots of my mobile boarding passes.

One of the things SHARES does better than dot bomb is that when you check in, you can have a PDF of your BP emailed to you, and have a mobile BP, in one step. Checking in from my iphone always has this result for me.

hobo13 Apr 17, 2013 10:17 am

To circle back --

I called yesterday about some UA-metal flights that didn't post recently. It was the outbound segments from a RT. I was told they'd post within 24-48 hours, and sure enough, it posted within about 12 hours overnight. Was not asked to play 64 questions or any other foolishness....

JeffS Apr 17, 2013 10:20 am


Originally Posted by UA-NYC (Post 20603582)
YMMV - I've had more luck speaking with humans at MP

Always works for me including for code share flights.

gobluetwo Apr 17, 2013 12:16 pm

If you select "email boarding passes" when checking in, the system will send you a URL for mobile boarding pass AND a pdf attachment. No need to take screen caps of your phone or whatever if your reservation doesn't change.

Have you tried submitting the missing mileage credit form online? Wait 7 days (which is the 18th) before submitting.
http://www.united.com/web/en-US/cont...ageCredit.aspx

And did you call reservations or mileage plus service center? The latter are better.

0hw0rd Apr 17, 2013 1:02 pm


Originally Posted by gobluetwo (Post 20607465)
If you select "email boarding passes" when checking in, the system will send you a URL for mobile boarding pass AND a pdf attachment. No need to take screen caps of your phone or whatever if your reservation doesn't change.

Have you tried submitting the missing mileage credit form online? Wait 7 days (which is the 18th) before submitting.
http://www.united.com/web/en-US/cont...ageCredit.aspx

And did you call reservations or mileage plus service center? The latter are better.

Yes, I tried the online form. The problem is that it shows the miles associated with the eticket were credited as the segment from SNA>IAH does show up. Apparently it assumes all points were credited since at least a portion were. There is no way that I have found online to specify which flight # you are missing points from.

I called the MP service dept. Calling back again in a few minutes.

EEE Apr 17, 2013 2:14 pm

Yeah, I'm with the others. Always have them email you your boarding passes as a PDF. The United app on my Android phone then syncs the mobile pass just fine after that.

justhere Apr 17, 2013 2:28 pm


Originally Posted by mherdeg (Post 20602598)
It sounds like you're in "hang up and try again" territory here.

If you want to make a big deal out of it, you can try pointing out that *someone* flew with your boarding pass in your seat, and if it wasn't you, there was a serious security problem that needs to be reported to the FAA immediately, and ask them to help you document the case.

How would that be a "serious security problem that needs to be reported to the FAA"? Think about every passenger on every domestic flight every day in the US. There is no ID check to get on the plane so anyone at anytime could board a flight with someone else's boarding pass.

It's apparently not that big of an issue otherwise there would be ID checks when boarding. Also, it's really just a revenue issue for the airlines so that you don't give your ticket to someone else if you can't use it.

GoAmtrak Apr 17, 2013 2:47 pm


Originally Posted by justhere (Post 20608160)
How would that be a "serious security problem that needs to be reported to the FAA"? Think about every passenger on every domestic flight every day in the US. There is no ID check to get on the plane so anyone at anytime could board a flight with someone else's boarding pass.

The issue is having accurate, real-time manifests should a security situation arise en route, or, heaven forbid, an accident occur. Not trivial at all.

0hw0rd Apr 17, 2013 4:50 pm

Called back and the girl I spoke with manually entered the flight/points/segment, in about 15 seconds. Asked no questions, had no problems with it, and mentioned nothing about there being reason to believe I was not on the flight. Annoyed that every issue I have with UA takes 2+ calls to get sorted.

mgcsinc Apr 17, 2013 4:56 pm


Originally Posted by 0hw0rd (Post 20609010)
Annoyed that every issue I have with UA takes 2+ calls to get sorted.

One call to be accused of lying, and one to accomplish your goals :)

emcampbe Apr 17, 2013 8:38 pm


Originally Posted by GoAmtrak (Post 20608287)
The issue is having accurate, real-time manifests should a security situation arise en route, or, heaven forbid, an accident occur. Not trivial at all.

Interestingly enough, last time I voluntarily flew Delta, after huge weather problems in ATL, finally started to board 2 hours late and there were about two dozen, including my wife and I, where the boarding pass scanner beeped as if we were no longer on the flight. Agent at the gate finally realized something was amiss, and told us all to just find a seat on the flight. BPs weren't scanned. It was really late, so I didn't think too much about this, until we landed and I found my return itin was already gone. Then it hit me - they probably never knew we were actually on board, FAA violation all that, not to mention have no idea if we were included in weight calcs.


Originally Posted by UAkls (Post 20606562)
Of course, buying something in the airport does not prove you were on the plane. You need to buy something onboard with a reciept that contains your cc and flight info

Yeah, but if they decide they want to verify the purchase info. with their system, don't forget to factor in anywhere between 2 - 6 weeks before the purchase info from the onboard CC handhelds actually gets downloaded anywhere.

GoAmtrak Apr 17, 2013 10:54 pm


Originally Posted by emcampbe (Post 20609989)
Then it hit me - they probably never knew we were actually on board, FAA violation all that, not to mention have no idea if we were included in weight calcs.

Great point! :-: W&B would seem to be the most obvious safety/operational consideration that affects all flights.

WineCountryUA Apr 17, 2013 11:54 pm


Originally Posted by emcampbe (Post 20609989)
....Then it hit me - they probably never knew we were actually on board, FAA violation all that, not to mention have no idea if we were included in weight calcs. .....

Knowing you were board -- possible not, although some agents will take the time after departure to clean up a situation like this.
No idea or not if this is a FAA violation -- do you have a specific reg in mind?
BUT I am sure they had a headcount for weight calculations. All that is needed is a headcount and occupied seat (for smaller aircraft). So, doubt there was any weight-related safety issue or violation.

mre5765 Apr 18, 2013 9:35 am


Originally Posted by GoAmtrak (Post 20608287)
The issue is having accurate, real-time manifests should a security situation arise en route, or, heaven forbid, an accident occur. Not trivial at all.

I don't care if misidentified people fly.


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