System showing I did not fly, so no mileage credit. I flew.
 

Just checked my mileage statement and found that I am missing credit on the IAH>PIT leg of my SNA>IAH>PIT trip on 4/11. I called to find out why nothing was showing up for the second leg (1417) and was asked if there were any delays or issues with the flight. We departed on schedule and as far as I know, they didn't switch a/c, so I told her that no, there were no issues. She said that there were issues with the flight and that because I said there were not, there is no proof that I actually boarded the flight. Asked her why she couldn't just check the system to see that I scanned my BP and was told that I was not showing up as ever being on the flight. She said my only option is to mail a copy of my boarding pass and receipt to the MP service center in ND, with the "hope" that they use it as proof to issue the PQM/PQS. Any idea as to what happened or if there is any way to get my credit without mailing everything in?

One of the reasons I refuse to use mobile phone boarding passes. You would have nothing to mail in.

I take screenshots of my mobile boarding passes.

Haha.... a United flight with NO issues? Clearly, you WERE lying. And she knew it!

Call another agent, rinse, repeat till satisfied.

I used my mobile pass, but also print out a physical copy to have as backup in case my battery dies, so luckily I do have one to mail in. I just don't understand how there is no record of me being on the flight. Both of my checked bags made it through to PIT with no issue. I flew F and no one was upgraded into my seat on that flight (With 7+ people on F standby), which I assume would happen if I was a no show at the gate.

One positive experience of the new UA has been this ability to resolve these issues over the phone rather than emails which tooks days or weeks. Not everyone who answers cares, not everyone who answers is empowered, but with a few phone calls it can get done.

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)

I do too. And its sad that we have to.

It sounds like you're in "hang up and try again" territory here.

If you want to make a big deal out of it, you can try pointing out that *someone* flew with your boarding pass in your seat, and if it wasn't you, there was a serious security problem that needs to be reported to the FAA immediately, and ask them to help you document the case.

True story. While checking in at the start of the trip I got an email that my upgrade had been revoked and that I would not be on the standby list. Called three times and got three different answers and explanations as to why I couldn't get my seat back. Called a fourth time and the guy had no problem giving my seat back right away. It would be nice if they were all at least on kind of the same page.

The silliest part of this is that possession of the boarding pass in no way proves that you actually took the flight. :D

Actually, disagree.

PMUA used to fix mileage posting errors LIVE and in REALTIME on the phone. You could literally call in about getting ORC for United flights and verify that you got credit while the agent was still on the phone.

Now that we've regressed in technology by 10-30 years, they take the information and tell you that it will post in 24-48 hours.

How do I know? I just called in. And that was the answer. Yes, it was painless, but saying it's better now is clearly untrue.

*** And I can't ever recall a United-metal flight not posting correctly the first time, the NEXT DAY. In other words, I only ever called to get original routing credit (after a VDB, mx, or wx) or for a partner. The call I just made was for UA-metal flights. Nothing out of the ordinary with the flights, at all. And most baffling, they were the outbound 2 segments of a 4 segment round-trip.... so clearly the first flights were taken, or else the over-eager SHARES cancellation system would have voided the return ticket!

I'd be happy with the agent taking my info and making sure the credit is posted within 48 hours. Instead, I have to take time out of my schedule to get documents together to mail in via snail-mail, and hope that it maybe gets credited within the next decade. That $0.46 stamp is reallllly going to cut into my CPM!

You can also email them to [email protected]

I recently had to send him BP's, e-receipt, etc for some partner flights. It was a hassle. But I saved the stamp. Considering I was claiming F-class tickets on Air China that cost $272, the 46 cents would have definitely made an impact on my CPM! :D

Being given a telephonic test to find out if you flew is total b.s.!
Call back and ask for a supervisor and tell that person what you were required to do when you spoke to a MP rep. Also, you didn't mention if this missing flight was on the outbound portion of your itin on 4/11, and if it was, you ain't comin' back on the flights that you think you are, and paid for! I would mention with all of the cancelling of flights when a res agent touches it to then perform some sort of 3rd rate impromptu exam is something that is amateurish and childish! It's like MP is doing a customer a favor to give them what they deserve and calling nearly every passenger a liar when the screw up is at their end is getting old real fast.

I was standing by a while back in DEN and was the last one to board. The g/a was in such a hurry to slam the door on my a$$ that he said no need to print a boarding pass, just grab any available seat. Well guess what? -NO credit for that flight as I didn't show up as boarding. Fortunately it was the last flight of my itin and nothing else could be screwed up. I guess my tone of voice when I asked for my miles to be credited got me past the "69 question" game and my miles were posted muy pronto!

Iphone Power button/thumb button will screen shot your BP for you for future reference.

I would just use united.com to request the missing mileage credit.

By chance did you check bags to your final destination?

This would be helpful.

You're probably going to need to send copies to where they told you & everything should work out.

Good luck!^

Passbook great for saving old digital BPs

YMMV - I've had more luck speaking with humans at MP

This happened to me once. They had issues checking me in and resynced after I departed even though I had a BP. The only reason I knew is that the FA told me before we departed and I was told not to worry. Unfortunately, the segment fell off my ticket and never got credited.

I made a quick call to the MP desk for "missing credit" and got it credited though "within 24 hours". I spent 10 minutes on the phone -- half of it was spent talking about my trip. Not sure why you had to go through the hoopla -- i'd say hang up and try again as per a few posters above.

I have had occurrences similar, fixed either via email with all the facts/tix number/etc or via hard mail

be persistent

I did that prior to calling and it said miles had already been credited to that eTicket number, which was half true, since the SNA to IAH portion had posted.

I checked two bags to PIT and both arrived with no issue.

I'll try emailing them the info tomorrow to see if that will do the trick - thanks for the address and idea.

This happened to me and the rep on the phone said that my boarding pass did not prove that I was on the flight. I was told the system showed that I had been off-loaded. He told me -- and this is a direct quote -- "the system does not lie." I asked, "so, you are saying that I am lying." He was silent. Then I told him that I had a credit card reciept indicating the date and flight number for a wine I bought on board. Since I was supposedly not on the flight, I asked if United was filing fraudulent charges on my card without my knowledge. He was silent. I asked to speak to a supervisor who quickly gave me the miles. Now, on every flight I fly I feel the need to buy something to have further proof. Sad.

If you have an iPhone, your mobile BP can be kept forever

+1. That's why I've always been curious about this. If I skipped the flight (e.g., short stopped) I would still have the paper or mobile boarding pass.

^ Or even if you never got on any segment at all. It is actually kinda shocking to me that so many people take screenshots, seeing as it doesn't prove a damn thing. But maybe this reflects UA's bizarre idea that it proves something.

I suppose one could turn on location services and take a photo of the departure gate, as well as the arrival gate. :D

Part of it is habit, up until recently you were asked for specific seat assignments on missing flights...can be a PITA to find those after the fact

The key is to buy something cheap in each airport and get a receipt :)

Ah, I see.

Assuming you use the passbook function.

Of course, buying something in the airport does not prove you were on the plane. You need to buy something onboard with a reciept that contains your cc and flight info

One of the things SHARES does better than dot bomb is that when you check in, you can have a PDF of your BP emailed to you, and have a mobile BP, in one step. Checking in from my iphone always has this result for me.

To circle back --

I called yesterday about some UA-metal flights that didn't post recently. It was the outbound segments from a RT. I was told they'd post within 24-48 hours, and sure enough, it posted within about 12 hours overnight. Was not asked to play 64 questions or any other foolishness....

Always works for me including for code share flights.

If you select "email boarding passes" when checking in, the system will send you a URL for mobile boarding pass AND a pdf attachment. No need to take screen caps of your phone or whatever if your reservation doesn't change.

Have you tried submitting the missing mileage credit form online? Wait 7 days (which is the 18th) before submitting.
http://www.united.com/web/en-US/cont...ageCredit.aspx

And did you call reservations or mileage plus service center? The latter are better.

Yes, I tried the online form. The problem is that it shows the miles associated with the eticket were credited as the segment from SNA>IAH does show up. Apparently it assumes all points were credited since at least a portion were. There is no way that I have found online to specify which flight # you are missing points from.

I called the MP service dept. Calling back again in a few minutes.

Yeah, I'm with the others. Always have them email you your boarding passes as a PDF. The United app on my Android phone then syncs the mobile pass just fine after that.

How would that be a "serious security problem that needs to be reported to the FAA"? Think about every passenger on every domestic flight every day in the US. There is no ID check to get on the plane so anyone at anytime could board a flight with someone else's boarding pass.

It's apparently not that big of an issue otherwise there would be ID checks when boarding. Also, it's really just a revenue issue for the airlines so that you don't give your ticket to someone else if you can't use it.

The issue is having accurate, real-time manifests should a security situation arise en route, or, heaven forbid, an accident occur. Not trivial at all.

Called back and the girl I spoke with manually entered the flight/points/segment, in about 15 seconds. Asked no questions, had no problems with it, and mentioned nothing about there being reason to believe I was not on the flight. Annoyed that every issue I have with UA takes 2+ calls to get sorted.