What is wrong with United.com ?
#1
Original Poster
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
What is wrong with United.com ?
Flight Search
We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
Every request I put in this morning May IAD- IST and June Ber -IAD
came back with this response
We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
Every request I put in this morning May IAD- IST and June Ber -IAD
came back with this response
#2




Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
Flight Search
We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
Every request I put in this morning May IAD- IST and June Ber -IAD
came back with this response
We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
Every request I put in this morning May IAD- IST and June Ber -IAD
came back with this response
#3




Join Date: Apr 2009
Location: CLEveland, OH USA
Programs: CO PresPlat, UA GS, Marriott Platinum, HHonors Diamond, Fairmont Premier, BA Silver, AVIS PresCircle
Posts: 580
I tried changing a simple CLE-RSW direct/nonstop reservation the other day and got same results.
Then I tried to book a new ticket with my requested changed date, and had several options available, seating in all classes of service was available too, some even automatic elite upgrade fares.
Happened for 2 days then I finally called in and got what i needed.
Then I tried to book a new ticket with my requested changed date, and had several options available, seating in all classes of service was available too, some even automatic elite upgrade fares.
Happened for 2 days then I finally called in and got what i needed.
#4
Join Date: Jan 2002
Location: ORD, MBS
Programs: UA Plat., 1.52 MM
Posts: 2,053
This search non-result type of response happens to me every now and then for different destinations and dates.
I just don't want to waste my life posting minor complaints like that on flyertalk...
Such is life on Continental dba as United.
I just don't want to waste my life posting minor complaints like that on flyertalk...
Such is life on Continental dba as United.
#6


Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA GS /2mm / Marriott Lifetime Titanium , Hilton Gold
Posts: 1,135
Agree - happens oddly and not infrequently. But never lasts...OP may be wondering if this means a loss of a route or something similar in the target period.
#7
FlyerTalk Evangelist




Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA Plat, MM *G for life, AY Plat, BA Silver
Posts: 10,553
Much of the UA Forum would immediately disappear were we not to post minor complaints. Delayed international flights, rude FAs, TATL widebodies, DYKWIA passengers etc. etc. It's all grist to the FT mill.
#8

Join Date: Mar 2006
Location: Las Vegas
Programs: UA Gold 1.6 MM
Posts: 240
Disappearing Itinerary Listings
In the past day or so I have had trouble seeing a pair of itineraries (originally the same PNR but split along the way) on both .com and the mobile app.
Yesterday while out and about, I checked the mobile app and saw no current itineraries. This was troubling because myself and my other half are in the middle of a trip and our return segments should be there. I tried signing out and back in, but it makes no difference. All other account information seems to be available normally.
After returning to our hotel, I logged onto .com and saw the two itineraries on the home page, and the home page looks the way I'm accustomed to seeing it.
It is possible to click through to view one of the two itineraries, but after that things get unusual. Clicking on "Manage Reservations" takes me to a tabbed page listing itineraries, but only two tabs: "Cancelled" and "Past." No listing of current itineraries. If I return to the home page, it has a slightly different layout and only offers one of the two itineraries.
If I log out and then log back in, I can repeat this cycle, starting with what I consider to be the usual view of the home page.
Anybody else seeing this behavior?
(I should mention that we experienced IRROPS, where the ORD-MSY segment turned into ORD-IAH + IAH-MSY. While sitting on the ground in LFT, the captain had announced we would be going to IAH for the night so I immediately called the 1K line to get rebooked IAH-MSY. The agent in the Honolulu call center was very efficient at rebooking us, but told me to be sure and get the new boarding passes as soon as we landed at IAH. When I did so, the agent there told me that there were two reservations for us from IAH-MSY, so I'm assuming some sort of batch process had been used to generate rebookings for all of the customers. I can't see how that would cause the display problems I'm seeing now, but who knows.)
Yesterday while out and about, I checked the mobile app and saw no current itineraries. This was troubling because myself and my other half are in the middle of a trip and our return segments should be there. I tried signing out and back in, but it makes no difference. All other account information seems to be available normally.
After returning to our hotel, I logged onto .com and saw the two itineraries on the home page, and the home page looks the way I'm accustomed to seeing it.
It is possible to click through to view one of the two itineraries, but after that things get unusual. Clicking on "Manage Reservations" takes me to a tabbed page listing itineraries, but only two tabs: "Cancelled" and "Past." No listing of current itineraries. If I return to the home page, it has a slightly different layout and only offers one of the two itineraries.
If I log out and then log back in, I can repeat this cycle, starting with what I consider to be the usual view of the home page.
Anybody else seeing this behavior?
(I should mention that we experienced IRROPS, where the ORD-MSY segment turned into ORD-IAH + IAH-MSY. While sitting on the ground in LFT, the captain had announced we would be going to IAH for the night so I immediately called the 1K line to get rebooked IAH-MSY. The agent in the Honolulu call center was very efficient at rebooking us, but told me to be sure and get the new boarding passes as soon as we landed at IAH. When I did so, the agent there told me that there were two reservations for us from IAH-MSY, so I'm assuming some sort of batch process had been used to generate rebookings for all of the customers. I can't see how that would cause the display problems I'm seeing now, but who knows.)
#9
Join Date: Apr 2010
Programs: UA 1K
Posts: 697
In the past day or so I have had trouble seeing a pair of itineraries (originally the same PNR but split along the way) on both .com and the mobile app.
Yesterday while out and about, I checked the mobile app and saw no current itineraries. This was troubling because myself and my other half are in the middle of a trip and our return segments should be there. I tried signing out and back in, but it makes no difference. All other account information seems to be available normally.
After returning to our hotel, I logged onto .com and saw the two itineraries on the home page, and the home page looks the way I'm accustomed to seeing it.
It is possible to click through to view one of the two itineraries, but after that things get unusual. Clicking on "Manage Reservations" takes me to a tabbed page listing itineraries, but only two tabs: "Cancelled" and "Past." No listing of current itineraries. If I return to the home page, it has a slightly different layout and only offers one of the two itineraries.
If I log out and then log back in, I can repeat this cycle, starting with what I consider to be the usual view of the home page.
Anybody else seeing this behavior?
(I should mention that we experienced IRROPS, where the ORD-MSY segment turned into ORD-IAH + IAH-MSY. While sitting on the ground in LFT, the captain had announced we would be going to IAH for the night so I immediately called the 1K line to get rebooked IAH-MSY. The agent in the Honolulu call center was very efficient at rebooking us, but told me to be sure and get the new boarding passes as soon as we landed at IAH. When I did so, the agent there told me that there were two reservations for us from IAH-MSY, so I'm assuming some sort of batch process had been used to generate rebookings for all of the customers. I can't see how that would cause the display problems I'm seeing now, but who knows.)
Yesterday while out and about, I checked the mobile app and saw no current itineraries. This was troubling because myself and my other half are in the middle of a trip and our return segments should be there. I tried signing out and back in, but it makes no difference. All other account information seems to be available normally.
After returning to our hotel, I logged onto .com and saw the two itineraries on the home page, and the home page looks the way I'm accustomed to seeing it.
It is possible to click through to view one of the two itineraries, but after that things get unusual. Clicking on "Manage Reservations" takes me to a tabbed page listing itineraries, but only two tabs: "Cancelled" and "Past." No listing of current itineraries. If I return to the home page, it has a slightly different layout and only offers one of the two itineraries.
If I log out and then log back in, I can repeat this cycle, starting with what I consider to be the usual view of the home page.
Anybody else seeing this behavior?
(I should mention that we experienced IRROPS, where the ORD-MSY segment turned into ORD-IAH + IAH-MSY. While sitting on the ground in LFT, the captain had announced we would be going to IAH for the night so I immediately called the 1K line to get rebooked IAH-MSY. The agent in the Honolulu call center was very efficient at rebooking us, but told me to be sure and get the new boarding passes as soon as we landed at IAH. When I did so, the agent there told me that there were two reservations for us from IAH-MSY, so I'm assuming some sort of batch process had been used to generate rebookings for all of the customers. I can't see how that would cause the display problems I'm seeing now, but who knows.)
Hopefully just a glitch in your case, but better safe then sorry.
#10

Join Date: Mar 2006
Location: Las Vegas
Programs: UA Gold 1.6 MM
Posts: 240
CPUs came through for both of us, too.
#11



Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Marriott Platinum; Avis Preferred; Hertz Gold
Posts: 1,740
I'm experiencing the same problem. I'm trying to prove to United that I'm actually in Mumbai since they don't think I made it here due to IRROPs and they decided to cancel my return ticket. Nice. Well, the hold music telling me about how awesome Channel 9 will be is reassuring.


