Originally Posted by Jackstay

In the past day or so I have had trouble seeing a pair of itineraries (originally the same PNR but split along the way) on both .com and the mobile app.

Yesterday while out and about, I checked the mobile app and saw no current itineraries. This was troubling because myself and my other half are in the middle of a trip and our return segments should be there. I tried signing out and back in, but it makes no difference. All other account information seems to be available normally.

After returning to our hotel, I logged onto .com and saw the two itineraries on the home page, and the home page looks the way I'm accustomed to seeing it.

It is possible to click through to view one of the two itineraries, but after that things get unusual. Clicking on "Manage Reservations" takes me to a tabbed page listing itineraries, but only two tabs: "Cancelled" and "Past." No listing of current itineraries. If I return to the home page, it has a slightly different layout and only offers one of the two itineraries.

If I log out and then log back in, I can repeat this cycle, starting with what I consider to be the usual view of the home page.

Anybody else seeing this behavior?

(I should mention that we experienced IRROPS, where the ORD-MSY segment turned into ORD-IAH + IAH-MSY. While sitting on the ground in LFT, the captain had announced we would be going to IAH for the night so I immediately called the 1K line to get rebooked IAH-MSY. The agent in the Honolulu call center was very efficient at rebooking us, but told me to be sure and get the new boarding passes as soon as we landed at IAH. When I did so, the agent there told me that there were two reservations for us from IAH-MSY, so I'm assuming some sort of batch process had been used to generate rebookings for all of the customers. I can't see how that would cause the display problems I'm seeing now, but who knows.)