What is wrong with United.com ?
 

Flight Search
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Every request I put in this morning May IAD- IST and June Ber -IAD
came back with this response

I just did a OW flight search IAD-IST for May 14 and am finding flights/seats.

I tried changing a simple CLE-RSW direct/nonstop reservation the other day and got same results.

Then I tried to book a new ticket with my requested changed date, and had several options available, seating in all classes of service was available too, some even automatic elite upgrade fares.

Happened for 2 days then I finally called in and got what i needed.

This search non-result type of response happens to me every now and then for different destinations and dates.
I just don't want to waste my life posting minor complaints like that on flyertalk...
Such is life on Continental dba as United.
;)

What is wrong with United.com ?
 

OP, consider changing thread to:

What is right with United.com ? :D

Agree - happens oddly and not infrequently. But never lasts...OP may be wondering if this means a loss of a route or something similar in the target period.

Much of the UA Forum would immediately disappear were we not to post minor complaints. Delayed international flights, rude FAs, TATL widebodies, DYKWIA passengers etc. etc. It's all grist to the FT mill.

Disappearing Itinerary Listings
 

In the past day or so I have had trouble seeing a pair of itineraries (originally the same PNR but split along the way) on both .com and the mobile app.

Yesterday while out and about, I checked the mobile app and saw no current itineraries. This was troubling because myself and my other half are in the middle of a trip and our return segments should be there. I tried signing out and back in, but it makes no difference. All other account information seems to be available normally.

After returning to our hotel, I logged onto .com and saw the two itineraries on the home page, and the home page looks the way I'm accustomed to seeing it.

It is possible to click through to view one of the two itineraries, but after that things get unusual. Clicking on "Manage Reservations" takes me to a tabbed page listing itineraries, but only two tabs: "Cancelled" and "Past." No listing of current itineraries. If I return to the home page, it has a slightly different layout and only offers one of the two itineraries.

If I log out and then log back in, I can repeat this cycle, starting with what I consider to be the usual view of the home page.

Anybody else seeing this behavior?

(I should mention that we experienced IRROPS, where the ORD-MSY segment turned into ORD-IAH + IAH-MSY. While sitting on the ground in LFT, the captain had announced we would be going to IAH for the night so I immediately called the 1K line to get rebooked IAH-MSY. The agent in the Honolulu call center was very efficient at rebooking us, but told me to be sure and get the new boarding passes as soon as we landed at IAH. When I did so, the agent there told me that there were two reservations for us from IAH-MSY, so I'm assuming some sort of batch process had been used to generate rebookings for all of the customers. I can't see how that would cause the display problems I'm seeing now, but who knows.)

I would call and make sure all is ok. There have been numerous reports of itins being canceled because of IRROPS and SHARES canceling remaining flight segments when you were not on the original flight.

Hopefully just a glitch in your case, but better safe then sorry.

Thanks, I did that just to make sure all was well and properly synched. The agent said it all looked OK and suggested that I manually add the itineraries to those tracked by the mobile app. I did so and things on the mobile app now look normal.

CPUs came through for both of us, too. :)

I'm experiencing the same problem. I'm trying to prove to United that I'm actually in Mumbai since they don't think I made it here due to IRROPs and they decided to cancel my return ticket. Nice. Well, the hold music telling me about how awesome Channel 9 will be is reassuring.