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What makes us think we are UA's "best" customers?

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What makes us think we are UA's "best" customers?

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Old Sep 10, 2012, 9:50 am
  #106  
 
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Originally Posted by sbm12
For MP the best customer is Chase. None of the others matter much.
This is correct. Which leads to the logical conclusion that eventually United will get around to reducing Chase's benefits of being a customer of United. The easiest way for them to do that is the devaluation of MP miles. With Tilton involved with both companies its probably been held at bay to some extent. But he isn't a saint and he isn't going to be involved forever.

Chase knows this and has already taken steps to wisely de-emphasize the United (or any single redemption option) partnership.
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Old Sep 10, 2012, 9:56 am
  #107  
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Join Date: Mar 2002
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Originally Posted by Beerman92
With Tilton involved with both companies its probably been held at bay to some extent. But he isn't a saint and he isn't going to be involved forever.
He's surely no saint, and you're right that his tenure is likely limited, but his "role" at JPM is more ceremonial than anything else. His predecessor was Mayor Daley's brother. Ask yourself what that means.

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