"Expert Mode" Changes
Sep 7, 2012, 4:47 pm
#106
Join Date: Oct 2007
Location: Naples - Chicago - Park City
Programs: UA 1K Million Miler, Hyatt Globalist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 290
Awful, awful decision...
There's a tipping point for all of us and many more of us are being pushed over it...
As a weekly ORD-LGA commuter I understand that a few other airlines are in that market
What a week I've had with United: PNR split regardless of declining the upgrade, having to beg and plead for my original seat so I could sit next to my girlfriend on a transcon flight, hearing a customer service supervisor use the word "retarded" twice in one conversation, now this. Thanks United. The skies might be friendly but what happens on the ground sucks.
There's a tipping point for all of us and many more of us are being pushed over it...
As a weekly ORD-LGA commuter I understand that a few other airlines are in that market
What a week I've had with United: PNR split regardless of declining the upgrade, having to beg and plead for my original seat so I could sit next to my girlfriend on a transcon flight, hearing a customer service supervisor use the word "retarded" twice in one conversation, now this. Thanks United. The skies might be friendly but what happens on the ground sucks.
Sep 7, 2012, 4:48 pm
#107
Join Date: Nov 2007
Location: OSH/ATW
Programs: Mileage Plus Silver, Marriott Rewards Lifetime Titanium
Posts: 258
So the biggest question I have... will this affect EF and the abiliity to have alerts on R/RN as well as award space?
Sep 7, 2012, 4:49 pm
#108
Join Date: Aug 2010
Location: WAS
Programs: UA 1K MM | Marriott LTT | National Car EE
Posts: 694
Sep 7, 2012, 4:50 pm
#109
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
X:
EXP and 500-mile Upgrades from Economy to First on 2-class domestic U.S. flights. Upgrades from Business to First on 3-class international flights using certain travel agency certificates. Operational Upgrades.
R:
EXP, 500-mile, and some Passenger Sales ('kiosk') Upgrades from Economy to Business on 3-class transcons and 2-class short-haul international flights (e.g., Canada, Mexico, Caribbean, Central America). Operational Upgrades.
Sep 7, 2012, 4:51 pm
#110
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Well said. Sad. I was just commenting to my colleagues that things maybe getting better at UA.....and now this.....
Sep 7, 2012, 4:52 pm
#111
Join Date: Jun 2011
Location: MEL
Programs: VAG
Posts: 1,865
Well, that's just stupid. I don't use this information as much as many people here do, but actively going out of your way to hide previously-available information from your customers certainly isn't something I can get behind.
One of the posters on the first page was right: congratulations on finding something that everyone on FT can agree about!
One of the posters on the first page was right: congratulations on finding something that everyone on FT can agree about!
Sep 7, 2012, 4:52 pm
#112
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
WOW... Awful move UA again! UA reads these boards people! Any benefit you have from UA, do not share. This forum is no longer safe! I think it's time to make this forum for Flyers only and not allow anyone to see anything. I'm not sure how to do this but someone needs to come up with something. The fact is UA uses people to read the forums and they decided, let's take this away, as people were seeing R but upgrades weren't being processed. It's a bad move UA.
Dear UA, Since you read these forums, will you ever return my 15K of miles from the recent promo? It's a Shame! Shannon can you please relay this info back? Myself and others are still trying to get our miles back! Instead of going back and talking about R being available but upgrades not being processed, please go back to your supervisors and tell them we want our miles back that we earned! Let's get that working first! It's amazing, how UA can't fix the seat change issue, cant fix much, but can take things away soo easily! Sorry, to be on the attack, but UA reads this forum. They really don't care about us!
Hey, You have a choice! AA, WN, DL all fly this route. I have fallen for WN, but AA works also! It's not worth it anymore! This is the new UA!
Dear UA, Since you read these forums, will you ever return my 15K of miles from the recent promo? It's a Shame! Shannon can you please relay this info back? Myself and others are still trying to get our miles back! Instead of going back and talking about R being available but upgrades not being processed, please go back to your supervisors and tell them we want our miles back that we earned! Let's get that working first! It's amazing, how UA can't fix the seat change issue, cant fix much, but can take things away soo easily! Sorry, to be on the attack, but UA reads this forum. They really don't care about us!
Awful, awful decision...
There's a tipping point for all of us and many more of us are being pushed over it...
As a weekly ORD-LGA commuter I understand that a few other airlines are in that market
What a week I've had with United: PNR split regardless of declining the upgrade, having to beg and plead for my original seat so I could sit next to my girlfriend on a transcon flight, hearing a customer service supervisor use the word "retarded" twice in one conversation, now this. Thanks United. The skies might be friendly but what happens on the ground sucks.
There's a tipping point for all of us and many more of us are being pushed over it...
As a weekly ORD-LGA commuter I understand that a few other airlines are in that market
What a week I've had with United: PNR split regardless of declining the upgrade, having to beg and plead for my original seat so I could sit next to my girlfriend on a transcon flight, hearing a customer service supervisor use the word "retarded" twice in one conversation, now this. Thanks United. The skies might be friendly but what happens on the ground sucks.
Last edited by iluv2fly; Sep 7, 2012 at 4:59 pm Reason: merge
Sep 7, 2012, 4:53 pm
#113
Join Date: May 2006
Posts: 7,541
I've already voiced my displeasure on MilePoint, this is a CHANGE that I do not like.
Sep 7, 2012, 4:55 pm
#114
Join Date: Jun 2004
Location: Melbourne, FL
Programs: UA 1K 2MM
Posts: 158
Sep 7, 2012, 5:00 pm
#115
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,619
Now this is good news for AA. I guess I'll continue to book tix on AA. No need to waste my time on UA when they make it hard for me to redeem hard earned rewards.
Sep 7, 2012, 5:05 pm
#116
Join Date: Apr 2008
Programs: UA1k 3mm, HH-LifeDiamond, Mar-LifePlatElite
Posts: 351
I guess we should all conclude that removing the ability to see R inventory is simply easier than fixing the Upgrade processing system.
That is pretty much how I read the announcement. Please feel free to correct me if it's way out of line. (doubt I will hear anything but silence).
That is pretty much how I read the announcement. Please feel free to correct me if it's way out of line. (doubt I will hear anything but silence).
Sep 7, 2012, 5:09 pm
#117
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
That's fine. Now when I want to know when R/RN is > 0 I'll call customer service. Every time. Multiple times a day.
Brilliant move.
Brilliant move.
Sep 7, 2012, 5:11 pm
#118
Join Date: Feb 2007
Location: Between ORD and MKE
Programs: AA ExecPlat; UA 1K
Posts: 147
The single best feature of the website, the one I use most, gone. UFB. When the customer is the enemy the company does not survive, plain and simple.
AA status match came just in time. They've gotten 35K of the last 40K miles I've flown, and the flight I am booking right now is going to them too. And the next one, et al.......
AA status match came just in time. They've gotten 35K of the last 40K miles I've flown, and the flight I am booking right now is going to them too. And the next one, et al.......
Sep 7, 2012, 5:13 pm
#119
Join Date: Dec 2009
Location: ORD
Programs: UA 1K
Posts: 92
I can't believe I just bought premier accelerator for the wife and I to get the swu's next year. Not being able to confirm upgrades ahead of time? This is aweful. Nice try on the marketing spin. Since when is United concerned about confused customers?
Sep 7, 2012, 5:13 pm
#120
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,512
I doubt that they will be allowed to give you that info. So now we'll book an international trip blindly in "W," apply a GPU and when it doesn't clear immediately call in and cancel the reservation and redeposit the GPU. And do this over and over until an upgrade is confirmed. Multiply this by hundreds, if not thousands. Daily.