That's fine. Now when I want to know when R/RN is > 0 I'll call customer service. Every time. Multiple times a day.
Brilliant move.
I doubt that they will be allowed to give you that info. So now we'll book an international trip blindly in "W," apply a GPU and when it doesn't clear immediately call in and cancel the reservation and redeposit the GPU. And do this over and over until an upgrade is confirmed. Multiply this by hundreds, if not thousands. Daily.