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Originally Posted by 1k650
(Post 19288586)
Almost a thousand comments - and no replies from UA.
I know we're never going to get a mea culpa from UA on this or any sort of a real explanation--and no, I do not buy for an instant that it was entirely due to users who call in saying, "Why is my fare 'W' when I see 'S9'?" I won't get into a lengthy explanation as to "why," but needless to say, this quite simply could have been addressed in many ways without taking away functionality many people actually use. It also says something about just how unreliable and craptacular .bomb has become under COdbaUA's tenure that users are calling in massive waves over every perceived problem with the fare inventory shown--or, as I feel was far more likely the case, over upgrades which had not cleared.
Originally Posted by xevious
(Post 19289469)
Has anyone who has emailed Jeff, GS or 1KVoice, etc. gotten any kind of response?
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Originally Posted by wilp888
(Post 19289884)
Iif enough of us with Chase cards contact the bank and voice our concerns, they may relay our displeasure in a far more effective method than our posting on FT.
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Originally Posted by wilp888
(Post 19289884)
I have just sent a message to Chase about my unhappiness with the policies of the United management team. Although I own a very small company and charge only about 500k on our MP credit cards annually, if enough of us with Chase cards contact the bank and voice our concerns, they may relay our displeasure in a far more effective method than our posting on FT. With Chase purchasing billions of dollars in MP miles, I'm sure they will take note of their cardholders moving to other airlines and cancelling their credit cards.
The Chase credit card is largely only useful to UA flyers. If you don't fly UA you don't need the card and can cancel it. Chase (and UA) will get the message far faster if everyone just does both. |
Originally Posted by hughw
(Post 19289808)
Can you add functionality to provide alerts?
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From the WSJ article:
Previous articles about United’s battles with customers... |
Originally Posted by KVS
(Post 19288881)
As has been mentioned in post #724, the KVS Tool continues to support Award, Upgrade and Regular UA Availability:
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This sucks
Yes Shannon, this WAS a popular feature. I used it on every UA flight, before and after booking. It was one of the few things about the new website I really liked. With all of the problems transitioning to the CO IT systems, why intentionally take away one of the few things that actually worked well? :td::td::td:
As a lowly Platinum, when I really want an upgrade, I use an instrument (miles or RPU). Since "the system" doesn't refund the instrument when the upgrade doesn't clear (I have had to call UA MP every time), I was only booking flights with immediate R availability. Now I can't do that. Thanks United! :mad: |
Originally Posted by EsquireFlyer
(Post 19289982)
UA is against alerts and will probably sue KVS, or at least threaten to do so, if such functionality is added.
Currently, for award/upgrade availability, KVS basically just works by automating a .bomb search for you, and putting it in a more convenient format. But KVS doesn't offer automation or anything that gives its users an actual "leg up" vs. non-users when redeeming award availability. And from what I heard/read online, it was the "advantage" provided by EF alerts which got the airline(s) pissed at EF. (or so they claimed?) |
Originally Posted by USAF Flyboy
(Post 19289633)
This is clearly a calculated move that was planned in advance, executed according to an internal perception of company benefit, and won't be rolled back unless there is a clear business reason not to. TOD upgrades will always trump elite benefits.
The only voice UA cares about any more is the revenue voice. So, despite being an IAD flyer with lots of UA flight options, the last 5 months and $16k spend have gone to AA. I have 3 TATL flights on the books, two in C, and they will get all of my business next year (except a VS flight or two). It's worth it to me to do a connection and add an hour to be in F and get treated with respect. End of argument. UA...doesn't....care....about any of this "response". Cash talks. Period. |
Originally Posted by emanon256
(Post 19290223)
Does the new award availability page show the separate buckets of award inventory for higher tier elites? I seem to only see one tier of award inventory now.
Additional Elite Award Availability is currently supported for the F Class only. We will be looking at adding Elite support for the remaining 2 cabins, if there is sufficient demand for this functionality. http://Help.KVSTool.com/#UA |
Originally Posted by KVS
(Post 19290146)
Alerts require screenscraping, which is something that the KVS Tool does not do, as a matter of policy and design.
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Originally Posted by UA Insider
(Post 19275211)
Hi Everyone,
I can certainly appreciate the feedback on this particular topic. I’ve responded to a fair number of PMs tonight and I do want to at least offer a bit of clarification here in the thread as well. I know there’s no explanation that will make the current state better for those of you here. But, at the end of the day, the way in which the information was shared was truly causing issues and confusion for an extremely broad audience. This is what drove the change. This information displays for all customers and there is no ‘expert mode’ setting as there was on the previous site. So, turning it off, as a first step, really is helping mitigate a large volume of issues that our front line co-workers and other customers are experiencing. Getting this information back into the hands of the “right” users is our next step. As many of you have suggested, the solution lies somewhere between adding this information as an option in a profile setting to providing even more detail in much smarter ways. I would never couch this as a “change we expect anyone to like”. I can appreciate that it’s seen as a take away. We are committed to making this information more robust and useful though – especially for our expert travelers. I know it can't happen quickly enough. Shannon While I'm not thrilled about the current setup there may be some hope in getting the functionality back. |
Some word from UA Global Services: "Persons of status" will get access
I emailed GS immediately Friday when this came out. Here is the reply I just received:
Dear Mr. xxxxx, We do appreciate hearing from our best customers and you can be assured your comments have been forwarded. The intent is that a different program will be introduced at a later date that will allow persons of status like yourself to gain access to the information that was misinterpreted by less experienced travelers. Your business and loyalty to United is appreciated and we look forward to welcoming you onboard your next flight with us. Best regards, xxxx xxxxx United Global Services |
Originally Posted by emanon256
(Post 19290223)
Does the new award availability page show the separate buckets of award inventory for higher tier elites? I seem to only see one tier of award inventory now.
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Originally Posted by blueman2
(Post 19290419)
I emailed GS immediately Friday when this came out. Here is the reply I just received:
So, if this is correct, they seem to be going with the option of some sort of 'expert' mode. Notice the wording of "persons of status"! So maybe only 1K/GS?? The plot thickens. GS/1K: Full disclosure of all buckets Gold/Silver: All buckets except R/ON/XN/IN |
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