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Originally Posted by emanon256
(Post 19288620)
It also makes it hard to search for saver awards. I pay an annual fee to KVS so I can search fro saver awards, and that functionality seems to be gone now.
Originally Posted by KVS
(Post 19279826)
As per the update that has been posted in the http://www.flyertalk.com/forum/trave...l#post19277504 Master Thread earlier on today:
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"Expert Mode" Changes
Z9 or Z3. All else equal, who wants to argue that Z3 has a better upgrade probability? Ie do this 1000 times, how many UGs do you get in each case?
Does somebody really believe Z3 is equal? Lol! |
Originally Posted by 1k650
(Post 19288586)
Almost a thousand comments - and no replies from UA.
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Originally Posted by UA Insider
(Post 19275211)
Hi Everyone,
I can certainly appreciate the feedback on this particular topic. I’ve responded to a fair number of PMs tonight and I do want to at least offer a bit of clarification here in the thread as well. I know there’s no explanation that will make the current state better for those of you here. But, at the end of the day, the way in which the information was shared was truly causing issues and confusion for an extremely broad audience. This is what drove the change. This information displays for all customers and there is no ‘expert mode’ setting as there was on the previous site. So, turning it off, as a first step, really is helping mitigate a large volume of issues that our front line co-workers and other customers are experiencing. Getting this information back into the hands of the “right” users is our next step. As many of you have suggested, the solution lies somewhere between adding this information as an option in a profile setting to providing even more detail in much smarter ways. I would never couch this as a “change we expect anyone to like”. I can appreciate that it’s seen as a take away. We are committed to making this information more robust and useful though – especially for our expert travelers. I know it can't happen quickly enough. Shannon |
Just picked up by the WSJ.
http://blogs.wsj.com/middleseat/2012/09/10/another-united-change-yields-more-angry-frequent-fliers/?mod=google_news_blog |
Originally Posted by hobo13
(Post 19288885)
Z9 or Z3. All else equal, who wants to argue that Z3 has a better upgrade probability? Ie do this 1000 times, how many UGs do you get in each case?
Many are claiming it is an "educated" guess. Just because there is some data available doesn't mean it is informed. You need the right data and enough of it. The UDUStats site basically is the same thing. People say it is a good reference to estimate if an upgrade will clear or not but there have been routes with data suggesting that 1Ps cleared more than 1Ks. It is woefully incomplete and nothing we do is going to make it sufficiently comprehensive to be useful. |
As someone who relies upon ExpertFlyer to alert me when UA award inventory opens up to save me the time and toil of checking again and again and again and again on united.com or calling UA regularly (the letter of which taxes UA's own human resources), this is another change by UA that I don't like. :td:
Customer confusion is a pathetic excuse for UA to offer as the supposed necessity behind this change. |
Originally Posted by unhappyflyer
(Post 19288980)
Just picked up by the WSJ.
http://blogs.wsj.com/middleseat/2012...ogle_news_blog |
Originally Posted by glx
(Post 19289165)
would be nice to get it picked up somewhere other than a blog (ie, an article in print)
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United is so short sighted. I'm really surprised most of you are sticking with them. Interesting - maybe United really knows who it's got wrapped around it's fingures and if you've been with them through everything else, no matter how much you complain you'll stay on as they continue to extract more from you while giving you less. Maybe they are the smart ones after all.
Who knows...but I've left - couldn't take it anymore. :) |
Originally Posted by unhappyflyer
(Post 19288980)
Just picked up by the WSJ.
http://blogs.wsj.com/middleseat/2012...ogle_news_blog |
Originally Posted by JetAway
(Post 19289187)
It's a widely read blog and it reaches the transportation/leisure investment community. Very telling comment about UA's "battles" with its customers. Can a company that "battles" its customers be successful? I guess we'll see.
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Originally Posted by 1k650
(Post 19288586)
Almost a thousand comments - and no replies from UA.
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Originally Posted by jmd001
(Post 19289413)
An OK posting, but I would strongly quibble with the choice of the word "many" in the statement "The two frequent-traveler community boards had more than 1,100 posts over the weekend, many blasting United for the move." I think "virtually all" or at least "most" is far more accurate than "many".
Do you think $mi$ek simply fired the entire PR staff at UA to save more money? At most of the companies I've worked with, if even 1 article like this was published, it would be a crisis situation, all hands would be on deck managing it, and heads would be rolling for allowing it to happen. UA seems to be completely indifferent to the endless drumbeat of scathing press coverage. It truly seems that nobody cares. |
Had my first experience today. Checked a reservation and saw a change that made connection impossible. Original flights had all cleared GPUs. I ended up with a great 1k/Premier agent, but we had to spend a lot of time going flight by flight for my LAX-EWR segment looking for R inventory before finding an option, whereas before I just would have called with my selection. Not terrible since the agent was great, but he and I were both laughing at the experience.
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