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GPU waitlist removed at check-in

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Old Sep 7, 2012 | 11:31 pm
  #16  
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Originally Posted by sbm12
Originally Posted by goalie
Yet PMUA phone agents were able to do just this very thing if an upgrade did drop from the waitlist [which was the exception and not the rule as with PMUA, a waitlisted upgrade carried over to t-4 hours where it then seamlessly rolled over to the airport waitlist]
Welcome to September 2012. That option doesn't exist anymore.
No kidding and no need to be snarky

But how about this...

Why take a feature that worked away? Was it because the new system simply didn't have that capability? Or perhaps it cost too much to implement? Or perhaps the goal was to purposely eliminate that cspabilityt to accommodate ToD'$ as opposed to rewarding loyalty? Or perhaps it is simply saying that SHARES and its assorted subsystems fall into the old joke of "Windows 98 equals Mac 1984" where SHARES is windows 98

Regardless, as quirky as PMUA's system was, it worked and what has occurred in, as you put it "2012", has been a classic case of going against "if it ain't broke, don't fix it"
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Old Sep 8, 2012 | 1:21 am
  #17  
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One more update. It's 12:20am on the west coast. I just had a chance to call UA again and ask why I'm not on the list online.

The agent immediately put me on hold and called a supervisor. Out of nowhere I appeared as #2 on the list. No "R" space is open and thanks to UA's ........ move of blocking access to it I have no idea when/if it opens before takeoff.

Mobile.com does show I'm #2 at this point. All the agent would say is there's a glitch in the system. No explanation for why I wasn't there or how she got me on the list.

-RM
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Old Sep 8, 2012 | 7:58 am
  #18  
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Originally Posted by RobOnLI
One more update. It's 12:20am on the west coast. I just had a chance to call UA again and ask why I'm not on the list online.

The agent immediately put me on hold and called a supervisor. Out of nowhere I appeared as #2 on the list. No "R" space is open and thanks to UA's ........ move of blocking access to it I have no idea when/if it opens before takeoff.

Mobile.com does show I'm #2 at this point. All the agent would say is there's a glitch in the system. No explanation for why I wasn't there or how she got me on the list.

-RM
It's really funny, or is it sad?, when every time I call the airline now there is a glitch somewhere. Schedules, fares, upgrades, everything is full of glitches.
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Old Sep 8, 2012 | 8:11 am
  #19  
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Originally Posted by sbm12
Welcome to September 2012. That option doesn't exist anymore.
You mean September 1992 in your wonderful Continental is great fantasyland
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Old Sep 8, 2012 | 8:37 am
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So, if it's an airport function why was RobOnLi able to do it over the phone?

Originally Posted by sbm12
Not that people want to hear it, but I'll repeat that the solution to getting back on the list after OLCI is to deal with an airport agent. It is an airport function and the phone reps don't deal with it so they're looking at different systems and they don't do it as part of their regular work. That's why they always sound like they have no idea what you're talking about when you call in: they really don't.
Originally Posted by RobOnLI
One more update. It's 12:20am on the west coast. I just had a chance to call UA again and ask why I'm not on the list online.

The agent immediately put me on hold and called a supervisor. Out of nowhere I appeared as #2 on the list. No "R" space is open and thanks to UA's ........ move of blocking access to it I have no idea when/if it opens before takeoff.
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Old Sep 8, 2012 | 9:29 am
  #21  
 
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GPU waitlist removed at check-in

Fwiw similar experience for dtw-ord-sea on 9/9. Upgraded
w/ Rpu on booking, dtw-ord cleared promptly , ord-sea wait listed. Now -24 out name NOT on UG waitlist, but was offered TOD for $209. Huh!
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Old Sep 8, 2012 | 5:43 pm
  #22  
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GPU waitlist removed at check-in

My GPUs don't seem to make it from the waitlisted to the check in list at T24. An agent spent 45 mins getting me back in the system. This is the third international flight in a row that this has occurred.
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Old Sep 8, 2012 | 6:41 pm
  #23  
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Originally Posted by ULMFlyer
So, if it's an airport function why was RobOnLi able to do it over the phone?
There may be an agent willing to make the call to have it done. Or a supervisor who is willing to open up the alternate interface and do it. But the vast majority of the agents do not know how to do it and they have no need nor motivation to do so.

Feel free to call in repeatedly and fight with the agents about it for hours if you want.
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