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Please visit https://www.diditclear.com/ and include your trip experience with CPU's, RPU's, GPU's and any other means of upgrading available on United.
The better the data, the better the search results and experiential history.
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Specific GPU and RPU usage questions thread
#1081

Join Date: Jan 2009
Location: Australia
Programs: QFF Gold, UA 1K
Posts: 148
GPU/RPU expiration dates
Hi everyone,
I have 4 leftover RPUs from the 2014 MP year that have an 1/31/15 expiration date. I also have a set of newly deposited RPUs for the 2015 MP year that expire 1/31/16.
My friend asked me to upgrade his flight in March, and I applied an RPU which was deducted from the good, longer lasting RPUs rather than the about-to-expire pool. Is this a mistake, or is it because the flight is beyond 1/31?
I guess I thought the RPU expiration meant that the RPU had to be applied before the expiration date, not necessarily that the travel should also occur before the expiration. (It seems strange that before the new RPUs were deposited I wouldn't be able to upgrade any travel beyond Jan 31).
As always I appreciate the comments. Thanks!
I have 4 leftover RPUs from the 2014 MP year that have an 1/31/15 expiration date. I also have a set of newly deposited RPUs for the 2015 MP year that expire 1/31/16.
My friend asked me to upgrade his flight in March, and I applied an RPU which was deducted from the good, longer lasting RPUs rather than the about-to-expire pool. Is this a mistake, or is it because the flight is beyond 1/31?
I guess I thought the RPU expiration meant that the RPU had to be applied before the expiration date, not necessarily that the travel should also occur before the expiration. (It seems strange that before the new RPUs were deposited I wouldn't be able to upgrade any travel beyond Jan 31).
As always I appreciate the comments. Thanks!
#1082
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,472
travel before expiration date. Always been this way. Plenty of threads on RPU/GPU usage here on this forum.
#1083
Join Date: Aug 2013
Posts: 498
Hey everyone
I am flying from LAX-EWR-ZRH and my layover at EWR will be around 12.5hrs. I've been told by CS that I'll need 2 separate RPU's/GPU's to be applied instead of using a single one which is what I was expecting.
Per the GPU rules that I read (https://www.united.com/web/en-US/con...wupgrades.aspx), a stopover for travel to a destination outside of US will require separate GPU if the stopover is more than 24 hrs so wondering where the disconnect is...am I missing something here or did the CS rep miss something?
Stopovers require multiple upgrade products. A stopover for a single, one-way trip within the U.S. or between the U.S. and Canada is defined as longer than 4 hours in the connecting city. A stopover for a single, one-way trip to or from all other destinations is defined as longer than 24 hours in the connecting city.
Thanks!
I am flying from LAX-EWR-ZRH and my layover at EWR will be around 12.5hrs. I've been told by CS that I'll need 2 separate RPU's/GPU's to be applied instead of using a single one which is what I was expecting.
Per the GPU rules that I read (https://www.united.com/web/en-US/con...wupgrades.aspx), a stopover for travel to a destination outside of US will require separate GPU if the stopover is more than 24 hrs so wondering where the disconnect is...am I missing something here or did the CS rep miss something?
Stopovers require multiple upgrade products. A stopover for a single, one-way trip within the U.S. or between the U.S. and Canada is defined as longer than 4 hours in the connecting city. A stopover for a single, one-way trip to or from all other destinations is defined as longer than 24 hours in the connecting city.
Thanks!
Were you planning on leaving the airport? If you haven't booked yet and you're going to burn a separate instrument on the domestic segment I would look for R-space LAX-JFK... at least then you get a lie-flat for your RPU/miles.
#1084
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,372
Unfortunately the agent is correct, since UA operates other LAX-EWRs flights between your two flights (and it is therefor possible to hav ea connection <=4 hours) you have booked two one-ways. Whether this ended up being fared as open jaw, stopover, or just a basic multi-city is irrelevant... you will need two instruments.
OP, hang up and call again.
#1085
Join Date: Aug 2013
Posts: 498
At this point it's an argument of whether those two fares should be treated as a connection or not (since it isn't uncommon to book multiple fares if they can be cheaper than the actual point-point fare). IMO that argument is more easily won (and in my experience recognized by the system as needing one upgrade) when the connection would be legal in the first place. In OPs case if the connection wouldn't have been legal than I would expect an uphill battle trying to use a single upgrade.
#1086
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,372
But wouldn't the connection never be bookable as such? If OP ended up paying for two separate fares (which I see as the only option considering UALs rules and timetable) then the question is whether they continue to be treated as such from an instrument perspective.
At this point it's an argument of whether those two fares should be treated as a connection or not (since it isn't uncommon to book multiple fares if they can be cheaper than the actual point-point fare). IMO that argument is more easily won (and in my experience recognized by the system as needing one upgrade) when the connection would be legal in the first place. In OPs case if the connection wouldn't have been legal than I would expect an uphill battle trying to use a single upgrade.
At this point it's an argument of whether those two fares should be treated as a connection or not (since it isn't uncommon to book multiple fares if they can be cheaper than the actual point-point fare). IMO that argument is more easily won (and in my experience recognized by the system as needing one upgrade) when the connection would be legal in the first place. In OPs case if the connection wouldn't have been legal than I would expect an uphill battle trying to use a single upgrade.
#1087
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,167
I have no idea what you're talking about. UA routinely offers multiple connection choices, ranging from less than 1 hour to more than 12 hours, all on a single fare. Choosing the longer connection does not turn the ticket into two separate one-ways. It only becomes a stopover at 24 hours.
* Note -- some have reported online exceeding the 12 hour limitation at times (see up thread).
Last edited by WineCountryUA; Jan 9, 2015 at 9:58 pm Reason: Added note
#1088




Join Date: Dec 2005
Location: SNA
Programs: UA 1K, 1MM
Posts: 369
I have a EUG-SFO-HNL-GUM-HKG and returning on HKG-GUM-HNL-DEN-EUG trip coming up next week. Originally I used 2 RPUs and it cleared on all eligible flights, both going there and coming back. Yesterday I logged into my account and it said to call UA because my ticket needed to be reissued. I called the 1K line and CSR said it was because the upgrades cleared and the computer would just re-issue the tickets automatically. Today when I logged on, sure enough the tickets were re-issued but my account was also credited 2 RPUs and 2 GPUs were taken out. Now it appears my itinerary is upgraded by using 2 GPUs. Is this a computer glitch? Do I call the 1k line or MileagePlus help desk to get this issue solved? To me it seems awkward and unfortunately my segments from HNL-GUM-HNL are not GPU upgradeable.
#1089
Join Date: Jul 2014
Programs: United MileagePlus: 1K
Posts: 62
GPU Buckets
Which buckets indicate that a GPU is likely to be approved? Is it ON and R, assuming that W+ fares are available?
#1090
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,167
#1091


Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,781
if the first flight of a reservation is 1/29, can i have a 1/31 expiry date RPU be applied to the return leg of that reservation, even though the return commences on 2/2?
#1092
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,167
Should be easy to test if you have a book reservation.
#1093


Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,781
no -- the RPU needs to be used with a flight prior to expiration. In the past and think still true -- connection flights that are valid to use with the first flight for a RPU can be after expiration. But a 2/2 flight can not likely use the same RPU as a 31 Jan flight.
Should be easy to test if you have a book reservation.
Should be easy to test if you have a book reservation.
#1094




Join Date: Oct 2012
Posts: 639
I can understand that a flight may be R1, and then when I book a flight, it goes to R0 before my ticket is issued. However, I just booked a flight that was R9, and it all disappeared during the ticketing process. Now I'm on the waiting list. This just seems flat-out wrong. Could this be a glitch in the system?
#1095


Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott Lifetime Plat
Posts: 1,130
I will admit up front I'm too lazy to read/re-read this entire thread. Here's my question:
I had two friends today on a flight with a significant delay. As other passengers were re-routed, F and R space were opened up as the cabin emptied. I attempted to call and upgrade them with expiring RPUs *after* the originally scheduled departure time for the flight.
By the time I called, I could no longer see if there was R space availability as we were past the scheduled departure time. The agent says at that point there was none (but there had been an hour or two earlier). The agent claimed to apply the upgrade, but they *never* appeared on the waitlist. They finally asked at the gate and the agent reluctantly "added" them to the waitlist for the flight where they showed up completely at the bottom of the list (hard to believe as they would be instrument-supported, inherited 1Ks on cheap fares--surely someone else on that flight was hoping for a CPU). They *never* appeared on the mobile app or website waitlist that I could see remotely.
Is this expected behavior or should I complain?
I had two friends today on a flight with a significant delay. As other passengers were re-routed, F and R space were opened up as the cabin emptied. I attempted to call and upgrade them with expiring RPUs *after* the originally scheduled departure time for the flight.
By the time I called, I could no longer see if there was R space availability as we were past the scheduled departure time. The agent says at that point there was none (but there had been an hour or two earlier). The agent claimed to apply the upgrade, but they *never* appeared on the waitlist. They finally asked at the gate and the agent reluctantly "added" them to the waitlist for the flight where they showed up completely at the bottom of the list (hard to believe as they would be instrument-supported, inherited 1Ks on cheap fares--surely someone else on that flight was hoping for a CPU). They *never* appeared on the mobile app or website waitlist that I could see remotely.
Is this expected behavior or should I complain?



