UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 19, 2012, 10:11 pm
#2011
Join Date: Oct 2011
Location: up in the air
Programs: Hilton Gold, Club Carlson Gold
Posts: 219
+1. I don't even care if United honors the tickets or not. But not communicating with customers since Sunday and then cancelling the tickets without notification is just a terrible way to handle this whole thing. As if they needed any more bad press about not caring for their customers (however over-entitled we may be).
After I use my last UA voucher, I'm taking my business elsewhere, probably AA.
Now ... How do I go about changing my username on here??
After I use my last UA voucher, I'm taking my business elsewhere, probably AA.
Now ... How do I go about changing my username on here??
UA is running a business like the mob. If they screw up, they give you a something for free. When they don't want, they take it from you without your consent/understanding/knowledge. How is it okay even if I am not entitled to this ticket?
Jul 19, 2012, 10:12 pm
#2012
Join Date: Feb 2010
Location: Vancouver, Canada
Programs: Hilton G/SPG G/IHG RA/Accor P/Aeroplan Elite/CZ S
Posts: 73
well, who handled payments in a "untended store"? You call MP website is untended?
Last edited by l etoile; Jul 19, 2012 at 10:46 pm Reason: Edited for rules violation
Jul 19, 2012, 10:14 pm
#2013
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Did they give you your miles back?
Originally Posted by lehmanins:18966357
I am SO angry that I had to post. I joined this site years ago and read it often but never comment. I am 2mm and fly a LOT. I find this outrageous. On principle, if for no any reason, I am going to call American first thing tomorrow and see what they can do about matching my current status. You owe me United. And you ain't getting a penny from me until you make me whole.
Jul 19, 2012, 10:15 pm
#2014
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
It's starting to become difficult to differentiate between people who are being ridiculous and people who are being ironic.
Jul 19, 2012, 10:17 pm
#2015
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
So if you walk into a 7/11 and the checker is asleep it is OK to grab as much merchandise as you can and walk out the front door?
Originally Posted by cdegt:18966370
Jul 19, 2012, 10:17 pm
#2016
Join Date: Oct 2011
Location: up in the air
Programs: Hilton Gold, Club Carlson Gold
Posts: 219
I think from now on, whenever I have a choice between United and another airline, you know my choice would be: not United for sure
Jul 19, 2012, 10:18 pm
#2017
Join Date: Feb 2010
Location: Vancouver, Canada
Programs: Hilton G/SPG G/IHG RA/Accor P/Aeroplan Elite/CZ S
Posts: 73
+1. I don't even care if United honors the tickets or not. But not communicating with customers since Sunday and then cancelling the tickets without notification is just a terrible way to handle this whole thing. As if they needed any more bad press about not caring for their customers (however over-entitled we may be).
After I use my last UA voucher, I'm taking my business elsewhere, probably AA.
Now ... How do I go about changing my username on here??
After I use my last UA voucher, I'm taking my business elsewhere, probably AA.
Now ... How do I go about changing my username on here??
still trying to change subject? Who is the cashier in your UA store?
Last edited by iluv2fly; Jul 19, 2012 at 10:22 pm Reason: merge
Jul 19, 2012, 10:20 pm
#2018
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,658
I think the biggest winner argument is that UA expects to make a mistake and not pay a penalty for cancellation 5 days later. They have an entire IT department. We get 24 hours (of which we're sleeping an average of 7-8) and have other stuff going on in our lives. If anything comes of this, hopefully its an extension of the period--maybe excepting travel within 2 weeks--during which we can cancel or change without a fee.
Jul 19, 2012, 10:22 pm
#2019
Join Date: Jul 2005
Posts: 62
people are upset because 1) united seems to only care about the money, 2) They lie/say what they want to make people believe they are a good company (e.g. wsj article), 3) they could have sent a personal email on monday saying they were evaluating the issue, don't book any refundable hotels if your flight is more than a week away, we will get back to you, and then 4) canceling all our tickets and not calling anyone....if 1-4 don't' tell you that the company is only out for the bottom line, i don't know what does....if you can think of something, please tell me..why you moralists would defend a company like this over a person...well...this is why society is going downhill...no more personal relationship...ironic its because of the moral ethical peeps
Jul 19, 2012, 10:22 pm
#2020
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Excellent!
Maybe something good will come out of this massive screw-up after all. It seems likely that a whole bunch of UA's "most loyal customers" will take their business elsewhere and leave more upgrade space for the rest of us!^
Jul 19, 2012, 10:22 pm
#2021
Join Date: Oct 2010
Posts: 690
In all seriousness though (I know a lot of people have a moral issue with how low the "price" of these tickets were), but I think the DoT just set a precedent for airlines cancelling award tickets. I am sure you can differentiate an "acceptable" mistake fare, but this at least gives support to cancellation based on the airline's judgment.
Jul 19, 2012, 10:22 pm
#2022
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Again...just because nobody is watching the store it is OK to take as much as you want?
Jul 19, 2012, 10:23 pm
#2023
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
I am not upset, I have my eTicket printed from last sunday. without a cancelation email of my flight, I am heading to the airport on the date of my flight. We'll see how UA and DOT will do then.
Jul 19, 2012, 10:23 pm
#2024
Join Date: Mar 2012
Location: NYC
Programs: UA 2P, HHonors Gold
Posts: 23
Jul 19, 2012, 10:24 pm
#2025
Join Date: Dec 2010
Location: AUS
Posts: 276
More like 7/11 has a sign that prepaid phone cards are $0.04 for a $500 value card. Good sale, eh? But then without warning a few days later, your phone card is cancelled unless you started using it or intend to within the next 48 hours.