Is "HAL" dead??
Jun 3, 2012 | 7:20 pm
#31
Join Date: Jun 2010
Location: SAN
Programs: UA Plat MM, HH Diamond, Marriott Gold
Posts: 221
Conversations with HAL
This is how a lot of my conversations with HAL goes:
HAL: I looked up the number you are calling from and found and account is this your name H J E N S E N 7 9 please answer yes or no
hjensen79: Yes
HAL: I am not sure I understood that can you please repeate
hjensen79: Yes
HAL: I looked up the number you are calling from and found and account is this your name H J E N S E N 7 9 please answer yes or no
hjensen79: Yeeeees
HAL: Please answer only Yes or No
HAL: I looked up the number you are calling from and found and account is this your name H J E N S E N 7 9 please answer yes or no
hjensen79: Yes
HAL: Sorry I was not able to understand you, goodbye
This phone system drives me CRAZY.....
Once I pass the Yes/No question, I usually try to see how many times I have to say Agent before I get an agent (mostly 2-3times, the third time is just me making sure that HAL knows).
HAL: I looked up the number you are calling from and found and account is this your name H J E N S E N 7 9 please answer yes or no
hjensen79: Yes
HAL: I am not sure I understood that can you please repeate
hjensen79: Yes
HAL: I looked up the number you are calling from and found and account is this your name H J E N S E N 7 9 please answer yes or no
hjensen79: Yeeeees
HAL: Please answer only Yes or No
HAL: I looked up the number you are calling from and found and account is this your name H J E N S E N 7 9 please answer yes or no
hjensen79: Yes
HAL: Sorry I was not able to understand you, goodbye
This phone system drives me CRAZY.....
Once I pass the Yes/No question, I usually try to see how many times I have to say Agent before I get an agent (mostly 2-3times, the third time is just me making sure that HAL knows).
Jun 3, 2012 | 8:05 pm
#32
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,903
Does anybody know you key-in the alpha part of the new UA MP number? PMUA numbers were all numeric so no confusion.
e.g. do I dial "12" to represent "AD"? I find that when I do so, it seems to send me to a queue with a long wait (minutes).
I'd rather not have to say my number aloud.
e.g. do I dial "12" to represent "AD"? I find that when I do so, it seems to send me to a queue with a long wait (minutes).
I'd rather not have to say my number aloud.
That seems to work almost all the time and it then gets me to the zip code for confirmation = > agent in seconds
