Is "HAL" dead??
Apr 21, 2012 | 11:49 am
#16
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
My old MP number still works but keypad entry of the new id does not
Apr 21, 2012 | 2:57 pm
#17
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,717
Apr 22, 2012 | 2:36 pm
#19
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Number on every call! Some mis-informed UA agent you had there!
Apr 22, 2012 | 6:52 pm
#20
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,717
In 5 years, pmUA and UACO, not once.. at all.. has the 1K line, or any UA number, _ever_ recognized my phone number. I didn't even know it COULD until I saw this thread.
Apr 22, 2012 | 8:06 pm
#21
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
. Looks like something wasn't broken got fixed. 
Apr 23, 2012 | 1:56 pm
#24
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Not a good type of hat-trick 
and this is getting as bad as dreading Saturday mornings and schedule changes as it now appears that every time COdbaUA decides to fix something, they break something else that actually worked properly
To add: Now it's not recognizing my home phone phone number as well
and this is getting as bad as dreading Saturday mornings and schedule changes as it now appears that every time COdbaUA decides to fix something, they break something else that actually worked properly To add: Now it's not recognizing my home phone phone number as well
Last edited by goalie; Apr 24, 2012 at 3:25 pm
Apr 25, 2012 | 9:33 am
#25
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Not a good type of hat-trick and this is getting as bad as dreading Saturday mornings and schedule changes as it now appears that every time COdbaUA decides to fix something, they break something else that actually worked properly
To add: Now it's not recognizing my home phone phone number as well
and this is getting as bad as dreading Saturday mornings and schedule changes as it now appears that every time COdbaUA decides to fix something, they break something else that actually worked properly To add: Now it's not recognizing my home phone phone number as well
Apr 25, 2012 | 10:56 am
#27
Join Date: Jan 2003
Location: BWI, IAD
Programs: AA Ex Plat, United 1k, Hilton Gold, Budget Slowbreak. Hertz 5 Star
Posts: 83
My phone number has not been recognized for at least 3 months. And I'm not sure I even get a "1K Agent" about half the time. I've gotten the ICC a few times other times they just answer the phone "Premier Line." Is there a new number for the "1K desk?"
Not liking most of the changes.
Not liking most of the changes.
Apr 25, 2012 | 12:01 pm
#28
Join Date: Aug 2008
Location: Marin County, CA
Programs: Marriott LT-TE, United Gold
Posts: 472
I've never had great luck with the voice recognition from United (works just fine with AA though...) so I just always type my MP# and Zip Code in. Works just fine that way...
Jun 3, 2012 | 6:20 pm
#29
Join Date: Jul 2008
Location: NYC
Programs: AA EXP, SPG Plat, Marriott Silver, HH Gold
Posts: 797
CO to UA
Coming from CO, the system automatically recognizing me by my caller ID phone number is a big upgrade.
Too bad it's completely offset by its inability to:
1) recognize "existing reservations". at. all.
2) recognize "yes"
3) recognize anything, really
This must be the CO system because that system had trouble recognizing anything also, even spelled out OnePass numbers, I always had to type it in on the keypad. Good thing "1" = "Yes", so I can fix #2. Delta has pretty good IVR voice recognition.
Too bad it's completely offset by its inability to:
1) recognize "existing reservations". at. all.
2) recognize "yes"
3) recognize anything, really
This must be the CO system because that system had trouble recognizing anything also, even spelled out OnePass numbers, I always had to type it in on the keypad. Good thing "1" = "Yes", so I can fix #2. Delta has pretty good IVR voice recognition.
Jun 3, 2012 | 6:57 pm
#30
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,207
Is "HAL" dead??
Interestingly enough, in the few days post 3/3, the system recognized me by phone number. However, have had to type in my MP number since about end of march, every time.
